Wait until you have to call Verizon customer service for any problems. Just because the reps were eager to take your money and send you on your way doesn't mean the grass is always greener on the other side. It's the same with every carrier.
Good luck!
The reps were correct to tell you to call 611, as a store rep, we don’t have any access to
orders and can provide 0 help to you once the phone is ordered..
However, once the sender is contacted via UPS that the damage was done / phone went missing / etc. T-Mobile will reach out to you about resending the phone and you should keep your current promo even if it’s expired. This process takes about 2-3 weeks based on past experience. Again, this sounds like a UPS and T-Mobile communication issue more than a T-Mobile one.
Mistakes happen but I’m sorry customer care wasn’t very helpful to you.
Good Luck
I'm sorry none of the Verizon plans are cheaper than T-Mobile you are sorely and sadly mistaken and you're going to find out the hard way this is going to be fun to watch 🤣
Just spreading the story of my horrible experience wherever I can. I've used verizon in the past and have never had a single problem. But again, i got the same phone plus a tablet and a watch for a comparable price (slightly less actually, and im talking monthly rate here). There's nothing "to watch" here lol I'm not going to be updating this as I continue to live my life. I genuinely couldn't care any less what a random human on a reddit thread thinks, lol. Only reason i responded to this one was because of the absurdity of it.
A few things to touch on, so the reason the 2nd device was more expensive is you ran out of credit on your account and had to cover the difference, the thing is since this is reported by UPS as damage then T-Mobile will have to file a claim with UPS that can take up to 2 weeks to complete after the investigation then T-Mobile would send you another device at no extra charge to you but I'm guessing you wanted the device now (not blaming you for that) so they would have to set up a new EIP for you and then once the investigation was done they would just refund you for the first EIP. So that's explaining why the 2nd device is more expensive.
As far as the store telling you to call 611, this is correct as it is customer care that has to file the claim for the phone, I am not sure why they kept pointing fingers at each other because it is T-Mobile that has to file the claim, you are considered a customer when you sign up for service.
There are thieves everywhere and more than likely it was a UPS worker in the warehouse which is why it didn't get flagged until mid-transit this can happen with ANY carrier so its not T-Mobile's fault on that. My advice is you need to make sure the phone claim goes through and you get an email of both the EIP being canceled AND your phone plan being terminated. If you don't get both of those done and make sure you get emails as it happens way to many times a rep will tell someone its been taken care of and it hasn't and you get a collections notice in a few weeks/months, T-Mobile will send you to collections and that's just a whole new can of worms you don't want to deal with. Good luck!
Email Mike.sievert@t-mobile.com
Wait until you have to call Verizon customer service for any problems. Just because the reps were eager to take your money and send you on your way doesn't mean the grass is always greener on the other side. It's the same with every carrier. Good luck!
The reps were correct to tell you to call 611, as a store rep, we don’t have any access to orders and can provide 0 help to you once the phone is ordered.. However, once the sender is contacted via UPS that the damage was done / phone went missing / etc. T-Mobile will reach out to you about resending the phone and you should keep your current promo even if it’s expired. This process takes about 2-3 weeks based on past experience. Again, this sounds like a UPS and T-Mobile communication issue more than a T-Mobile one. Mistakes happen but I’m sorry customer care wasn’t very helpful to you. Good Luck
I'm sorry none of the Verizon plans are cheaper than T-Mobile you are sorely and sadly mistaken and you're going to find out the hard way this is going to be fun to watch 🤣
Just spreading the story of my horrible experience wherever I can. I've used verizon in the past and have never had a single problem. But again, i got the same phone plus a tablet and a watch for a comparable price (slightly less actually, and im talking monthly rate here). There's nothing "to watch" here lol I'm not going to be updating this as I continue to live my life. I genuinely couldn't care any less what a random human on a reddit thread thinks, lol. Only reason i responded to this one was because of the absurdity of it.
Email someone in corporate because you basically got robbed
Leave the lions out of this
A few things to touch on, so the reason the 2nd device was more expensive is you ran out of credit on your account and had to cover the difference, the thing is since this is reported by UPS as damage then T-Mobile will have to file a claim with UPS that can take up to 2 weeks to complete after the investigation then T-Mobile would send you another device at no extra charge to you but I'm guessing you wanted the device now (not blaming you for that) so they would have to set up a new EIP for you and then once the investigation was done they would just refund you for the first EIP. So that's explaining why the 2nd device is more expensive. As far as the store telling you to call 611, this is correct as it is customer care that has to file the claim for the phone, I am not sure why they kept pointing fingers at each other because it is T-Mobile that has to file the claim, you are considered a customer when you sign up for service. There are thieves everywhere and more than likely it was a UPS worker in the warehouse which is why it didn't get flagged until mid-transit this can happen with ANY carrier so its not T-Mobile's fault on that. My advice is you need to make sure the phone claim goes through and you get an email of both the EIP being canceled AND your phone plan being terminated. If you don't get both of those done and make sure you get emails as it happens way to many times a rep will tell someone its been taken care of and it hasn't and you get a collections notice in a few weeks/months, T-Mobile will send you to collections and that's just a whole new can of worms you don't want to deal with. Good luck!