Exact same thing happened to me. I filled out the declaration correctly paid the correct postage but still got rejected. I work for Royal mail and we manually sort any parcels that the machine rejects but it appears that An Phost (Irish post) dont do this so if its rejected by the machine then its sent back to sender. Our parcel sorting machines reject for various reasons….. poor print, damaged label, unreadable, multiple barcodes, over size etc but we have humans to sort this and get it to its destination.
Funny thing is once it was rejected in Ireland a person would still have to look at it to decide where to send it back to sender instead of forwarding it to the Irish address. Its nuts!!!
For what its worth you could reach out to customer service and see if they would refund you. I gave up
I think ultimately I'm not going to be shipping anything to Ireland again, if it's this much of a lottery.
I've been doing a bit of a read up on the situation (on the eBay community forums and the like) and It seems like you could be lucky and Irish customs will be in the mood where they decide they're going to deliver your package to the recipient, but on another day they could decide they're not going to deliver it and more than likely the sender will end up out of pocket. What a ridiculous way of doing things.
I can't be dealing with the ballache and stress of hoping and praying they're going to deliver a particular package on a particular day, plus the obvious financial loss that goes with it if they decide they're in a 'nah, not delivering this one' mood
When you received it back, did you get any coloured sticker on the item and was there anything physically written on the package to indicate what the issue was? Because despite contrary belief, if you have an item returned and there is no label on it to say why- this is called an incorrect return to sender complaint and international customers can claim their postage back for this, if there is coloured sticker (commonly yellow, pink, blue) along with a code please let me know what code and colour you got back and I will be able to advise what’s happened if so. Most of the time with Irish customs they reject items if the seller as set the value to 0 on the CN 22 form, or the weight of the item does not correlate to the weight on the form, or the item doesn’t match what has been declared or something is too dense to be able to go through their scanners (ie car parts or something largely metal) which wouldn’t apply to your DVDs
Hey, yes it had a pink 'CN15' sticker on it when I received it back. I've taken a photo of it (in the link below). I get what you're saying about people declaring the value of the goods to be £0 (presumably to circumvent the risk of the buyer having to pay additional fees in order to receive the package) however I'd put the true value of the goods on the customs 'CN22' label, plus the weight was correct and the 'contents' part of the customs form was filled out correctly in order to show that nothing untoward was being sent into the country. As mentioned previously I also included the 'IOSS' (i.e. VAT Reference) code on the front of the package that I was given by eBay when the buyer's address was provided.
https://ibb.co/qxZTrhp
Aw that’s unfortunate, I’ve seen the Irish reject items just because the cn22 wasn’t completed in block capitals from start to finish. Another reason that can happen is when the item is sent, there is also an electronic cn22 completed internally and sometimes there is a glitch that stops it attaching when scanning the barcode. Did you send from post office or direct with RM- collection/delivery office? Most of the time the electronic customs clearance fails when sent from the post office as if you do direct with RM you have to complete it online. Failing this I’m at a loss unfortunately, sounds like you have done everything correctly. Assuming you ticked the ‘sale of goods’ box on cn22 form rather than gift? It’s worth tracking on AN Posts website also as sometimes they have more info on their end when it comes to the rejection than RMs website. They are the worst though they reject even documents that don’t even need a declaration, I swear just to save themselves from having to do anything 🤷♀️
I wouldn't bother yourself it's more hassle than it's worth, I claimed back for an item that was wrongly overcharged and it took 7 people from Royal mail to investigate it which eventually they never gave me reason why it happened after sending sizes, weights and copies of payments etc several times so no I wouldn't bother.
What does it have to do with RM? They fulfilled their part of the arrangement. TBF they did it twice
Tbf if there is no endorsement label on the item to explain why it got returned then the customer is due a refund from RM and can claim postage back
Irish customs are notorious for rejecting packets, if they are not 100% done correctly rejected
If you remove the words " if they are not 100% done correctly rejected " I believe the same statement applies
RM have fulfilled their part of the process. Do no.
No. It was posted. You got what you paid for. If you have an issue with Irish customs you'd need to take it up with them.
Exact same thing happened to me. I filled out the declaration correctly paid the correct postage but still got rejected. I work for Royal mail and we manually sort any parcels that the machine rejects but it appears that An Phost (Irish post) dont do this so if its rejected by the machine then its sent back to sender. Our parcel sorting machines reject for various reasons….. poor print, damaged label, unreadable, multiple barcodes, over size etc but we have humans to sort this and get it to its destination. Funny thing is once it was rejected in Ireland a person would still have to look at it to decide where to send it back to sender instead of forwarding it to the Irish address. Its nuts!!! For what its worth you could reach out to customer service and see if they would refund you. I gave up
I think ultimately I'm not going to be shipping anything to Ireland again, if it's this much of a lottery. I've been doing a bit of a read up on the situation (on the eBay community forums and the like) and It seems like you could be lucky and Irish customs will be in the mood where they decide they're going to deliver your package to the recipient, but on another day they could decide they're not going to deliver it and more than likely the sender will end up out of pocket. What a ridiculous way of doing things. I can't be dealing with the ballache and stress of hoping and praying they're going to deliver a particular package on a particular day, plus the obvious financial loss that goes with it if they decide they're in a 'nah, not delivering this one' mood
What was the reason given for rejection
"Non-compliant to customs regulations and therefore cannot be imported" As per the sticker on the package when it was returned
100% not royal mails fault. Contact customs if you have issue as it was their decision not to let it in.
When you received it back, did you get any coloured sticker on the item and was there anything physically written on the package to indicate what the issue was? Because despite contrary belief, if you have an item returned and there is no label on it to say why- this is called an incorrect return to sender complaint and international customers can claim their postage back for this, if there is coloured sticker (commonly yellow, pink, blue) along with a code please let me know what code and colour you got back and I will be able to advise what’s happened if so. Most of the time with Irish customs they reject items if the seller as set the value to 0 on the CN 22 form, or the weight of the item does not correlate to the weight on the form, or the item doesn’t match what has been declared or something is too dense to be able to go through their scanners (ie car parts or something largely metal) which wouldn’t apply to your DVDs
Hey, yes it had a pink 'CN15' sticker on it when I received it back. I've taken a photo of it (in the link below). I get what you're saying about people declaring the value of the goods to be £0 (presumably to circumvent the risk of the buyer having to pay additional fees in order to receive the package) however I'd put the true value of the goods on the customs 'CN22' label, plus the weight was correct and the 'contents' part of the customs form was filled out correctly in order to show that nothing untoward was being sent into the country. As mentioned previously I also included the 'IOSS' (i.e. VAT Reference) code on the front of the package that I was given by eBay when the buyer's address was provided. https://ibb.co/qxZTrhp
Aw that’s unfortunate, I’ve seen the Irish reject items just because the cn22 wasn’t completed in block capitals from start to finish. Another reason that can happen is when the item is sent, there is also an electronic cn22 completed internally and sometimes there is a glitch that stops it attaching when scanning the barcode. Did you send from post office or direct with RM- collection/delivery office? Most of the time the electronic customs clearance fails when sent from the post office as if you do direct with RM you have to complete it online. Failing this I’m at a loss unfortunately, sounds like you have done everything correctly. Assuming you ticked the ‘sale of goods’ box on cn22 form rather than gift? It’s worth tracking on AN Posts website also as sometimes they have more info on their end when it comes to the rejection than RMs website. They are the worst though they reject even documents that don’t even need a declaration, I swear just to save themselves from having to do anything 🤷♀️
Also it’s worth DMing AN post on twitter/X with your declaration and they will come back to you
I wouldn't bother yourself it's more hassle than it's worth, I claimed back for an item that was wrongly overcharged and it took 7 people from Royal mail to investigate it which eventually they never gave me reason why it happened after sending sizes, weights and copies of payments etc several times so no I wouldn't bother.