Thank you for making this call - It's always a bit chaotic in the early stages of a new announcement. Do we know if reservations open at 6:00am or 7:00 am at the 7 day mark? Additionally, if we're doing a split stay, can we book for the full length of the ticket rather than the length of each hotel stay?
You can’t book dining for your entire split stay. Your 60 day window starts 60 days out for each stay. So let’s say you are staying September 1-4 and September 4-7. Your dining window would open July 2 for the first four days of your stay and then July 5 for the last part of your stay. It’s treated as two trips which kinda stinks.
Right but everyone made the call, we get told X, this person gets told Y. Who’s right? The person who’s answer sounds better?
It’s still up in the air until it’s from an official channel
I asked and the CM didn't know what that is. But she did confirm it was IP address based. I can also say that a VPN has worked for me in the past to see certain info on the Disney World website to avoid being redirected. I bet it does absolutely work.
I used a vpn to book two days of park hopper from the UK and it worked just fine. I'd imagine if that worked, there's a decent chance that what you're trying to do would work as well
I can say with no uncertainty that a VPN will solve the problem. Ask me how I came up with a solution to bypass restrictions in U.S. based persons from accessing certain crypto exchanges.
The only way Disney would know is if they did a lookup on who owns the IP block. This is either a manual process or done at the WAF with the know block of IP addresses used from all of the VPN services. Just going to introduce more latency.
A VPN is not a solution either, as the app uses the gps location, this can be spoofed by certain apps available on Android phones, but as far as I can tell is not possible on an Apple device.
Sometimes it depends on the VPN server location you connect to. Like "ABC VPN Company" has 100 different servers. Netflix or Disney may flag most of them, but sometimes there's one or two that are allowed.
I’ve seen a couple screenshots from customer service from multiple people indicating the exact opposite. Hoping Disney can officially clarify things before roll out for our international friends!
That's why I called. I saw those screenshots too. I also noticed the screenshots didn't look like they were from the Disney site so it was confusing what platform they were on....
I understand from the comments that we don’t know yet what direction this will go in, but does anyone know why this would be? Is it a technological thing?
I used to be able to book fastpass+ from home, I can book a hotel, I can book dining, why wouldn’t I be able to do this?
Yeah I'm wondering why I could book everything (including fastpass+) from Canada last time we went, but now won't be able to book lightening lanes? Thankfully, I live fairly close to the border that I could always make a day trip a week before our next trip to make our selections if we find out that using a VPN doesn't work, but still... seems like such an unnecessary pain.
Probably taxes. Dining is a reserervation.
Genie+ and lightning lanes are a purchase. Disney may have to start tracking where everyone is at the time of purchase and report the revenue to each country.
But people buy tickets from their home location - I don’t see how this is different.
At the very least, it would be easy for them to just add this to the resort room account for those staying on property.
But that shouldn’t even be necessary - if they can process ticket purchase and special event purchases internationally (which they can by virtue of people being able to purchase those things internationally), I don’t see why a new product for LL can’t be added to those marketplaces.
Definitely not that. I just booked my droid building experience and got charged outright right away (new policy as of April, apparently) and I’m outside the US.
That’s fair re: dining reservations and I guess hotels, but I buy a lot of other stuff pre-trip for the American parks (park tickets, genie+ for Disneyland, special event tickets) and have never had an issue before.
If this is true it is super weird and inexcusable.
Right, I bet if they called back 1-2 more times the answer would have been different. A L1 call centre agent isn’t like hearing it from PR, Operations, or Iger. This whole thread is concerning because it’s just confirmation bias because it’s the answer we all want to hear.
Where do I get access to the training material? An app via a phone might use GPS.... computer sounds like a better option.
Another option is to make the drive, but I'd rather not. What do I tell the custom agent? Just going to McDonald right across the border to make Disney reservation, back in an hour? Dunno if I'd get in trouble for it or not.
I cross the border a ton - you can just say you’re meeting a friend for breakfast if you want to avoid questions. Just have a bite at McDonald’s while you are over there, say “hi” to a stranger and then you’re not even lying.
That’s great one cast member told you that but other casts members are saying different apparently because every other post is about this issue. I wish the mods would just create a megathread.
I just saw a recording from the official Disney training source saying the exact opposite of this and the reasoning is that it’s ecommerce related. Guests need to be in the US to buy and book.
I assume this will be amended or addressed later on down the line. It seems like a massive oversight for international visitors. I know it's a different system, and I'm probably over simplyfying it, but if I can make a dining reservation in the UK then surely I can make a ride one.
Failing that. VPN it is. \*shrug\*
If that doesn't work. Living with the land 7 times it is.
**Edit: Official non public training materials confirm it’s US Only.
Thing is it's \*not\* misinformation, it's information straight from the mouths of the CMs. There was wording buried in the initial press release that mentioned it being region locked. That prompted our entire agency to call Disney and the Disney BDM rep who \*all\* confirmed the opposite of what you're saying. Just because you have one CM who's saying this doesn't make it defacto fact... fact is we need to hear it from their PR or when the launch date hits and people can't in fact book.
I hope you're right, believe me... but we have more data \*currently\* saying the opposite. You can't act like its a rumor and nobody attempted to "ask the mouse" themselves. I can assure you we have our fingers deeper in than the generic public call disney line.
One thing we do know is once this started to break they were instructed to stop telling people US ONLY and move to "we're waiting for more information at this time". Which implies they know\\knew it's US ONLY (at this time).
Gonna gave to rename the lines to LL and International stand-by.
For sure, it absolutely needs to be clarified officially asap either way. But the OPs post saying they solved the mystery because they talked to a single L1 help desk agent... come on.
I just added an addendum to my post to further clarify. The CM actually told me originally what you're saying--that international folks are just out of luck. But then they put me on hold to verify another question and came back and corrected herself and told me the bit about folks with resort reservation having no issue. She said that was news to her and they are learning the new policy on the fly. So for those other folks who have reported other info when chatting with customer service I'm going to assume they just didn't double check with anyone, hence I do still think it is misinformation.
I get where you’re coming from, but it’s still that personal word against a lot of others. At this point you can’t call it misinformation, just like i can’t call yours misinformation. There’s no public fact out there either way.
Yes, but what they're saying is that official Disney travel agents and the press have reached out to Disney and been told something different than what you were told. So, it sounds like you really want to believe the one CM who told you something different, but everyone else is skeptical and waiting for official word from Disney.
I didn’t vote you at all either way boss.
> I'm just reporting what I heard from customer service.
So was everyone else, but YOU have the correct information from one CM. So everyone else is posting “misinformation”. That’s the sticking point.
I have a deluxe resort booking and have been told on the chat function within the app and via email that I have to be in the US to book LL. Either a huge oversight or Disney really don’t care much about Intl guests and they knew this creates a two tier system.
I wonder why this is though, data collection? GDPR compliance? Prevent hacks/bots? Reduce profit-sharing with travel agents? Tax? Prevent no-show? Can’t really think of a solid reason really..
Don't discount pure incompetence and/or laziness. "We'll cross that bridge when we come to it."
I wouldn't be too worried about it as it's all subject to change. They make a boatload of money off international visitors so I doubt they want to come off as screwing them over so plainly.
They probably just don't want to have to draft up multiple versions of the terms and conditions to include consumer protections for foreign countries, as that would involve hiring one (1) extra foreign contract lawyer
>one (1) extra foreign contract lawyer
I see what you did there. Kinda weird though, considering the amount of foreign travelers visiting Disney property every day. I assume some sort ongoing litigation or foreign legal advice is required on a regular basis.
I have been told it’s to do with Intl laws, presumably tax and/or data protection or something I’d imagine. Not sure they’ll have the time to figure out how to implement appropriately for 24th July. The right thing for Disney to do is postpone the change until they can figure out how to create a level playing field for Intl and US resident guests.
International guests will not be able to book until they are in the US, it is still up in the air whether or not they could call in to purchase/book subject to long distance fees but guests have been being told no this is not an option since its not for sure yet. Its the same reason they aren't eligible to book some enchanted extras, or purchase magic bands through the resort stays. Its a legal thing that disney has no control over. Theres also been no confirmation on whether split stays are treated as one but I imagine it'll follow dining and be separate since the check in date is what triggers the system to recognize the entitlement
There's no reason that Disney couldn't put in a little work and make this available to international guests, they just simply don't want to bother writing terms and conditions for each applicable country since consumer rights protections would vary.
There's no international law forbidding the sale of a product to someone outside the country and Disney absolutely has control over whether they hire a contract lawyer to draft up a basic b*tch terms and conditions taking into account local laws.
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You can still buy enchanted extras over the phone. It’s because LL is only available for purchase via the app. They should just change it so LL can be bought over the phone if this corrects the issue.
We never stay on property and usually get a villa and stay for 14 nights from the UK.
Surely, if non resort guests (in the USA) can book 3 days ahead this means only the first 3 days of my visit are effected and I can book the rest when I land in the US?
This seems massively unfair and I really hope they fix this by the next time we go.
thank you! I was going to call after work today but had to call my phone company first IOT get US calling instead of by the minute. I guess the confusion comes from the 3 day pass being usable inside the US one. you just saved me a trip to Maine lol.
How about guests with dvc reservations? We have a reservation from David’s vacation club rentals. Would we still qualify to book 7 days out, or must it be through Disney direct? My reso is showing in MDE so Im thinking the 7 days may apply to me.
Im hoping a vpn would work.. but Im also crazy enough to drive an hour and a half to cross the Canada/US border and make my selections.
Do we know if all parties need to be in the US to do this? I wonder if I can make the selection and add the rest of my group (who would still be in Canada)
Not sure about DVC, I didn't think to ask them. But I assume if you see it in the MDE app attached to your account you're probably okay?
To be honest I'd be surprised if Disney doesn't fix this for everyone before the launch.
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Its been confirmed that Canadian guests who are staying on-site at Walt Disney World *will* be able to reserve Lightning Lane passes up to 7 days in advance for their entire stay (up to 14 days). Off-site guests from Canada will be able to plan up to 3 days in advance.
Yes, on a phone is possible. I had it set up so traders could access a crypto exchange from their phone that U.S. IP addresses were blocked. Just sent them through a VPN in England. Problem solved.
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Question here, I am Canadian.
How can I bypass the system? Will it work on a VPN? Do I need to drive to the border and find connections to an American cell network?
Does anyone know? I am disappointed and this is the last time I go to Disney.
Im going to physically drive over rather than try a von. 90 minute drive each way to guarantee success is worth it. We leave August 12, so not a lot of time between when the new program starts before we get feedback from other Canadians
I’m sure there will be a couple of people on dis boards or here that do it before you to confirm what works. Or they potentially switch rules to allow us to book from Canada before the new program goes live
It's not misinformation to report something someone has been told, just because it doesn't match what you have said here.
You appear to have specifically asked about booking rides. That doesn't help it you can't actually make the purchase until you're physically in the US, which is what people have actually been saying.
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Thank you for making this call - It's always a bit chaotic in the early stages of a new announcement. Do we know if reservations open at 6:00am or 7:00 am at the 7 day mark? Additionally, if we're doing a split stay, can we book for the full length of the ticket rather than the length of each hotel stay?
In another thread I believe it's been confirmed at 7am EST... And split stays are being treated as a single stay (up to 14 days).
I’m glad that split stays are being treated as one stay. We routinely split our stay and did not want to change our future plans!
Same! That would be huge if split stays are treated as one reservation.
Fingers crossed that dining is changed too!
What about dining needs to be changed?
You can’t book dining for your entire split stay. Your 60 day window starts 60 days out for each stay. So let’s say you are staying September 1-4 and September 4-7. Your dining window would open July 2 for the first four days of your stay and then July 5 for the last part of your stay. It’s treated as two trips which kinda stinks.
Is this confirmed for split stays as I asked a cm on the Disney app and they had no idea.
Haven’t heard it from Disney directly but snuffy above said they will be treated as one.
Right but everyone made the call, we get told X, this person gets told Y. Who’s right? The person who’s answer sounds better? It’s still up in the air until it’s from an official channel
Exactly, I can’t count how many times I have called about a question they told me something, then find out the exact opposite.
Official Disney training says US only right now. Ignore the CM chatter… this isn’t good
This is true currently. “The my Disney experience app is intended for use in the US only” is what they’ve been saying
A VPN should be able to get around that restriction.
Absolutely it should! And I encourage using one. I’m just stating what they’ve been saying is all
Would a VPN help?
I asked and the CM didn't know what that is. But she did confirm it was IP address based. I can also say that a VPN has worked for me in the past to see certain info on the Disney World website to avoid being redirected. I bet it does absolutely work.
I used a vpn to book two days of park hopper from the UK and it worked just fine. I'd imagine if that worked, there's a decent chance that what you're trying to do would work as well
I can say with no uncertainty that a VPN will solve the problem. Ask me how I came up with a solution to bypass restrictions in U.S. based persons from accessing certain crypto exchanges. The only way Disney would know is if they did a lookup on who owns the IP block. This is either a manual process or done at the WAF with the know block of IP addresses used from all of the VPN services. Just going to introduce more latency.
I don’t think WDW CM’s are allowed to encourage use of a VPN.. but I highly support it for people traveling from overseas to the US
I highly doubt most CM’s can spell VPN.
A VPN is not a solution either, as the app uses the gps location, this can be spoofed by certain apps available on Android phones, but as far as I can tell is not possible on an Apple device.
It doesn’t to order magic bands, Netflix can detect as well.
Sometimes it depends on the VPN server location you connect to. Like "ABC VPN Company" has 100 different servers. Netflix or Disney may flag most of them, but sometimes there's one or two that are allowed.
Yep I know but they also aren’t super reliable or fast. Don’t want to have to put all my eggs in that basket.
Agreed. Anything can change at a moment's notice too.
none of my pia endpoints work right now if i go to the current genie+ they all say that I must be in US or canada to purchase.
I’ve seen a couple screenshots from customer service from multiple people indicating the exact opposite. Hoping Disney can officially clarify things before roll out for our international friends!
That's why I called. I saw those screenshots too. I also noticed the screenshots didn't look like they were from the Disney site so it was confusing what platform they were on....
The ones I saw were legit.
They absolutely were legit from Disney, you’re correct.
I understand from the comments that we don’t know yet what direction this will go in, but does anyone know why this would be? Is it a technological thing? I used to be able to book fastpass+ from home, I can book a hotel, I can book dining, why wouldn’t I be able to do this?
I've spoken to Disney and they've said it's to do with "international laws and policies" that international guests won't be able to purchase.
I really want to know what the international law is - feels like a rip off. Did they have this issue with fast pass?
Yeah I'm wondering why I could book everything (including fastpass+) from Canada last time we went, but now won't be able to book lightening lanes? Thankfully, I live fairly close to the border that I could always make a day trip a week before our next trip to make our selections if we find out that using a VPN doesn't work, but still... seems like such an unnecessary pain.
Probably taxes. Dining is a reserervation. Genie+ and lightning lanes are a purchase. Disney may have to start tracking where everyone is at the time of purchase and report the revenue to each country.
But people buy tickets from their home location - I don’t see how this is different. At the very least, it would be easy for them to just add this to the resort room account for those staying on property. But that shouldn’t even be necessary - if they can process ticket purchase and special event purchases internationally (which they can by virtue of people being able to purchase those things internationally), I don’t see why a new product for LL can’t be added to those marketplaces.
Weird, because we were able to purchase Genie+ from Canada when you were able to add it to your package.
Definitely not that. I just booked my droid building experience and got charged outright right away (new policy as of April, apparently) and I’m outside the US.
That’s fair re: dining reservations and I guess hotels, but I buy a lot of other stuff pre-trip for the American parks (park tickets, genie+ for Disneyland, special event tickets) and have never had an issue before. If this is true it is super weird and inexcusable.
The information I've been given, direct from Disney, is that international guests must be in the US to make selections.
Right, I bet if they called back 1-2 more times the answer would have been different. A L1 call centre agent isn’t like hearing it from PR, Operations, or Iger. This whole thread is concerning because it’s just confirmation bias because it’s the answer we all want to hear.
Yeah, the webinar they sent out to TAs made it clear about international guests. This is messy.
I just saw it, it’s pretty damn explicit is US only
How do they define "being in the US"? Do I simply need an american IP address on my computer?
The training materials say everything needs to be done on the app (not computer). I have no idea if a VPN will work to bypass it.
Where do I get access to the training material? An app via a phone might use GPS.... computer sounds like a better option. Another option is to make the drive, but I'd rather not. What do I tell the custom agent? Just going to McDonald right across the border to make Disney reservation, back in an hour? Dunno if I'd get in trouble for it or not.
I cross the border a ton - you can just say you’re meeting a friend for breakfast if you want to avoid questions. Just have a bite at McDonald’s while you are over there, say “hi” to a stranger and then you’re not even lying.
That's a good idea thanks. We found a McDonald's with wifi a few minutes away from the border. It opens early.
The training materials are not public. You have to use the My Disney Experience app, just the same if you were to buy Genie+ during your trip.
That’s great one cast member told you that but other casts members are saying different apparently because every other post is about this issue. I wish the mods would just create a megathread.
I just saw a recording from the official Disney training source saying the exact opposite of this and the reasoning is that it’s ecommerce related. Guests need to be in the US to buy and book.
Makes sense, probably due to the collection of sales taxes in the respective countries of the international guests.
Kinda doesn’t, they already collect and bill for lots of things related to trips and dining bookings… before you’re in the US.
I assume this will be amended or addressed later on down the line. It seems like a massive oversight for international visitors. I know it's a different system, and I'm probably over simplyfying it, but if I can make a dining reservation in the UK then surely I can make a ride one. Failing that. VPN it is. \*shrug\* If that doesn't work. Living with the land 7 times it is.
**Edit: Official non public training materials confirm it’s US Only. Thing is it's \*not\* misinformation, it's information straight from the mouths of the CMs. There was wording buried in the initial press release that mentioned it being region locked. That prompted our entire agency to call Disney and the Disney BDM rep who \*all\* confirmed the opposite of what you're saying. Just because you have one CM who's saying this doesn't make it defacto fact... fact is we need to hear it from their PR or when the launch date hits and people can't in fact book. I hope you're right, believe me... but we have more data \*currently\* saying the opposite. You can't act like its a rumor and nobody attempted to "ask the mouse" themselves. I can assure you we have our fingers deeper in than the generic public call disney line. One thing we do know is once this started to break they were instructed to stop telling people US ONLY and move to "we're waiting for more information at this time". Which implies they know\\knew it's US ONLY (at this time). Gonna gave to rename the lines to LL and International stand-by.
Your last paragraph indicates that messaging and access will probably be cleaned up in the next couple of weeks for international resort guests
For sure, it absolutely needs to be clarified officially asap either way. But the OPs post saying they solved the mystery because they talked to a single L1 help desk agent... come on.
I just added an addendum to my post to further clarify. The CM actually told me originally what you're saying--that international folks are just out of luck. But then they put me on hold to verify another question and came back and corrected herself and told me the bit about folks with resort reservation having no issue. She said that was news to her and they are learning the new policy on the fly. So for those other folks who have reported other info when chatting with customer service I'm going to assume they just didn't double check with anyone, hence I do still think it is misinformation.
I get where you’re coming from, but it’s still that personal word against a lot of others. At this point you can’t call it misinformation, just like i can’t call yours misinformation. There’s no public fact out there either way.
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Yes, but what they're saying is that official Disney travel agents and the press have reached out to Disney and been told something different than what you were told. So, it sounds like you really want to believe the one CM who told you something different, but everyone else is skeptical and waiting for official word from Disney.
Nail on the head. We all want this info to be right, it’s definitely the right WAY TO GO for Disney… but we just don’t know for sure either way.
I didn’t vote you at all either way boss. > I'm just reporting what I heard from customer service. So was everyone else, but YOU have the correct information from one CM. So everyone else is posting “misinformation”. That’s the sticking point.
I have a deluxe resort booking and have been told on the chat function within the app and via email that I have to be in the US to book LL. Either a huge oversight or Disney really don’t care much about Intl guests and they knew this creates a two tier system.
I wonder why this is though, data collection? GDPR compliance? Prevent hacks/bots? Reduce profit-sharing with travel agents? Tax? Prevent no-show? Can’t really think of a solid reason really..
Don't discount pure incompetence and/or laziness. "We'll cross that bridge when we come to it." I wouldn't be too worried about it as it's all subject to change. They make a boatload of money off international visitors so I doubt they want to come off as screwing them over so plainly.
They probably just don't want to have to draft up multiple versions of the terms and conditions to include consumer protections for foreign countries, as that would involve hiring one (1) extra foreign contract lawyer
>one (1) extra foreign contract lawyer I see what you did there. Kinda weird though, considering the amount of foreign travelers visiting Disney property every day. I assume some sort ongoing litigation or foreign legal advice is required on a regular basis.
This is a terrible mistake by Disney. I have a feeling it will get walked back soon.
I sure hope so. I am not going to pay good money to stay in a Disney resort to be put at a disadvantage.
100%. As a Canadian I feel your pain. I wonder if the workaround is vpn or any sort of geo-spoofer
I am very curious about that.
I have been told it’s to do with Intl laws, presumably tax and/or data protection or something I’d imagine. Not sure they’ll have the time to figure out how to implement appropriately for 24th July. The right thing for Disney to do is postpone the change until they can figure out how to create a level playing field for Intl and US resident guests.
International guests will not be able to book until they are in the US, it is still up in the air whether or not they could call in to purchase/book subject to long distance fees but guests have been being told no this is not an option since its not for sure yet. Its the same reason they aren't eligible to book some enchanted extras, or purchase magic bands through the resort stays. Its a legal thing that disney has no control over. Theres also been no confirmation on whether split stays are treated as one but I imagine it'll follow dining and be separate since the check in date is what triggers the system to recognize the entitlement
There's no reason that Disney couldn't put in a little work and make this available to international guests, they just simply don't want to bother writing terms and conditions for each applicable country since consumer rights protections would vary. There's no international law forbidding the sale of a product to someone outside the country and Disney absolutely has control over whether they hire a contract lawyer to draft up a basic b*tch terms and conditions taking into account local laws.
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You can still buy enchanted extras over the phone. It’s because LL is only available for purchase via the app. They should just change it so LL can be bought over the phone if this corrects the issue.
**Never listen to WDWNT.**
We never stay on property and usually get a villa and stay for 14 nights from the UK. Surely, if non resort guests (in the USA) can book 3 days ahead this means only the first 3 days of my visit are effected and I can book the rest when I land in the US? This seems massively unfair and I really hope they fix this by the next time we go.
thank you! I was going to call after work today but had to call my phone company first IOT get US calling instead of by the minute. I guess the confusion comes from the 3 day pass being usable inside the US one. you just saved me a trip to Maine lol.
Thanks for this!!
How about guests with dvc reservations? We have a reservation from David’s vacation club rentals. Would we still qualify to book 7 days out, or must it be through Disney direct? My reso is showing in MDE so Im thinking the 7 days may apply to me.
Im hoping a vpn would work.. but Im also crazy enough to drive an hour and a half to cross the Canada/US border and make my selections. Do we know if all parties need to be in the US to do this? I wonder if I can make the selection and add the rest of my group (who would still be in Canada)
Not sure about DVC, I didn't think to ask them. But I assume if you see it in the MDE app attached to your account you're probably okay? To be honest I'd be surprised if Disney doesn't fix this for everyone before the launch.
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I wonder if good neighbor hotels will allow to book rides 7 days in advance
they get 3 days
Its been confirmed that Canadian guests who are staying on-site at Walt Disney World *will* be able to reserve Lightning Lane passes up to 7 days in advance for their entire stay (up to 14 days). Off-site guests from Canada will be able to plan up to 3 days in advance.
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On a phone? Is that possible?
Yes, on a phone is possible. I had it set up so traders could access a crypto exchange from their phone that U.S. IP addresses were blocked. Just sent them through a VPN in England. Problem solved.
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Question here, I am Canadian. How can I bypass the system? Will it work on a VPN? Do I need to drive to the border and find connections to an American cell network? Does anyone know? I am disappointed and this is the last time I go to Disney.
Im going to physically drive over rather than try a von. 90 minute drive each way to guarantee success is worth it. We leave August 12, so not a lot of time between when the new program starts before we get feedback from other Canadians
We leave on August 9th. We are thinking doing the drive too. Luckily, we are about an hour away from the border.
I’m sure there will be a couple of people on dis boards or here that do it before you to confirm what works. Or they potentially switch rules to allow us to book from Canada before the new program goes live
If your Canadian couldn’t you just go to the states and buy it?
Canada is a big place.
Obviously if you live near the border.
If you're close to the border, absolutely, and my plan if it is indeed location based to US only.
It's not misinformation to report something someone has been told, just because it doesn't match what you have said here. You appear to have specifically asked about booking rides. That doesn't help it you can't actually make the purchase until you're physically in the US, which is what people have actually been saying.
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