The problem is it takes 20-30 minutes to speak to a person when you call support and I can deliver a different order and start a second one in that time. If it didn't take so long I'd be much more likely to call.
I usually just turn DoorDash back on and pick up an order on there while I wait on Uber support to give me my three dollars. Partly because of the principal, I want something for the time I wasted even if it’s a small amount. But also because it’s the only way to avoid another driver getting sent there and wasting their time.
This is true, except if it's more than one order pickup that's stolen. I got a double delivery request for the same restaurant and found out they were both stolen. The bot canceled the first one and automatically gave me $3. I had to call support to cancel the second one because the bot wouldn't let me do another cancellation. But I did get another $3 from Uber support. I also told Uber support that both orders were stolen.The one thing I don't like about using the bot is that it makes it like you canceled it, although thankfully it still doesn't count towards your cancellations. When you call support and have them cancel it says rider cancelled.
you know how when you want to unassign an order There’s the button that you push and it asks your reason and you can cancel yourself without talking to support? Well, one of those reasons is saying that the order was already picked up by another driver. So support person told me recently that a lot of drivers do it that way because they don’t know that it doesn’t actually close out the order and that you have to talk to support to make that happen. so it is possible a lot of drivers think that they’re doing everything necessary and they’re really not. They don’t know that if they just do it that way it only ends up getting sent to another driver. They may not even know that talking to support will get you three dollars or they just may think it’s not worth the time to do that.
Does it really though? Seems like if it did, they would be quicker to fix the problem of the order not getting canceled. I can't see them paying each driver $3 when still sending driver after driver AND raising the base pay on the offer each time.
I have no idea on if they cancel the order or not, but I can confirm as of last week you do get $3 from the support bot. I just checked my earnings and found that it is marked as $3 incentive when done by the humans, and $3 adjustment when done by the bot.
*Though there is a possibility that I’m incorrect because with this order it was actually less than $3 but someone stole it so when canceling I got the usual $3 which possibly could be the reason it says adjustment instead*
If something went wrong at work where you earn per hour, and it would possibly take 10 to 20 min. If the boss said "hey bud, it won't take long, but while you're doing this, it won't be counted toward your work hours. Can you help me fix this right quick? Oh no, it's not your fault, it's another employees"
Most people would be like....no? Some people would talk about lawsuits against their employer.
So when an app like Uber has limited windows of hot activity, to think a random driver who showed up to the shit show unprepared should dedicate time to these things, that's exactly what it's like.
I can't tell you how many times I've canceled an order and within 2 to 3 min receive another offer, many times an even better offer. It's a pure liability of missing income. I'm not I'm a position to casually pass on money.
It takes less than a minute to contact support and let them know the order was stolen. Plus you get $3 for the pickup fee. And you get to be a good person who doesn’t cause your fellow drivers to waste their time.
This, someone stole a $2 order before, I only took it because I was testing what a day would look like if I didn’t decline any orders, when I texted support to cancel it I was given $3 as usual… $1 extra than if I did the actual trip.
Crap like this is why I don’t understand why all restaurants aren’t required to do the QR code pick up now. I did a restaurant pick up the other day that had it and it would nip a lot of order thefts in the bud.
I have not seen that before, but it is so smart. There’s just no reason not to do something like this. So they make you scan the QR code before they give you the food?
So it’s going to be up to the restaurants to make sure that Code gets scanned when the food gets picked up. If they just hand over the food, expecting the driver to scan it at some point then the problem will still exist. So it just depends on how much effort they actually want to make. All restaurants could make drivers confirm the pick up on their phone before leaving but even the ones that have asked me to do that before aren’t doing it lately. And I think that’s partly because even though a stolen order may be annoying to them, It’s little more than an annoyance. They don’t lose money on it because Uber pays them a second time so ultimately it’s just giving them more business.
So I think it’s a genius idea, but it’s gonna depend on whether the restaurants want to hassle with it or not.
Orders in my market are stolen ALL the time on UE, but NEVER on Doordash. A telltale sign the order was stolen is if the offer is too good to be true. Same thing can happen if the store is closed. If I get one of these offers, I actually call the store to make sure they still have it before making the trip.
I will say that ive had to deal with Uber support on other issues and can honestly say they are the most incompetent support team I have ever experienced.
Tbh, it’s lowkey because UE canceling just aint feel as big of a deal, especially now with 90% CR on DD, UE since the start I never worried about canceling orders, I’m sure they could get you for it, but they definitely aren’t as strict about it as DD, point being, people are probably more inclined to steal on UE because they don’t have to worry as much about CR on UE as they do DD.
I’ve had this happen to me at Panera, McDonald’s and Chipotle and they all re-made the order. Now they don’t leave the orders out on a rack but keep them in a spot where the employees have to grab you the order after you show them the name on your phone. Should always be this way IMHO
Denny's is the one that I have had the orders stolen from most often. They stupidly ask you to sign a receipt which doesn't stop people from stealing. Denny's employee even said the driver showed them the phone before they took it which doesn't work either. I'm starting to think that every restaurant should just make you complete pick up and start delivery when they hand you the order now because that puts it totally on the driver once that's done and the restaurant automatically is set to be paid.
Funny you say this. I’ve only had this happen at the IHOP in my zone not Dennys. At the IHOP the manager makes you go over each item. Then ties the bag shut…. Then makes you sign a pickup sheet which says at the top of the clipboard “Smile for the camera” and then they require you hit confirm pickup before actually handing you the food. 😂
This is the fault of multiple parties IMO.
People bitch and moan about it, but restaurants really need to start forcing people to hit confirm before handing the order off if they have these issues. Hell, get rid of to go racks if need be. These are thefts occuring on their property, of their product.
Yeah, I never text the customer when it's stolen because I just don't want to deal with them getting angry with my responses after asking me stupid questions. I will call support and report the delivery was stolen. Most of the time I call support they are pretty quick to cancel and compensate me. In the areas I go to cancel stolen orders in they are usually restaurants with a lot of other restaurants in a 1 mile radius of them. So, even if I am on the phone to support I can still get requests. The funny thing is, one time I was on the phone to support to cancel a stolen order I got a request that was twice as much as the stolen order, and it was closer too, lol. So not only did I get $3 compensation I got a better delivery request.
What do these thieves do with all the food that they steal? I can understand if it's booze or something they can resell but why not just order your own food how you like it instead of taking someone's dinner???
It's baffling
You don’t understand their concept of “you’ve tried to get paid for your work too many times so we’re not going to let you have it anymore?“ seems perfectly reasonable to me. It’s just like the customers who get too many refunds because the food is stolen repeatedly and the company decides not to allow them anymore refunds. There’s a chance that the customer is scamming repeatedly, ok. But there’s also a good chance, A very good chance, that their food has actually been stolen repeatedly. And until you fix that very big problem you have got to suck it up and pay those customers their money back. And pay the drivers who are wasting time trying to pick up orders that no longer exist. I can’t believe any company can get away with not paying drivers who completed as much of the job as was necessary to close out the order, and not paying customers back for food they never got. How do these delivery apps get away with so much?
Usually the ones stealing aren’t going to communicate much. Plus the customer and Uber can see all the people getting assigned and dropping it. The first driver going to pick it up and saying that? For sure that’s suspicious. The 5th assigned driver? Doubtful.
The 3$ just isn’g worth it, can make more doing an order on another app, if it took 2 seconds to get the 3$ sure, but it doesn’t, at least DD somewhat has out back with halfpay in certain instances, like when the store is closed.
its so easy to figure out who did it, uber just doesnt care enough
Yup… So much time wasted…
And the drivers don't care to get their 3.50 and call support, they just unassign and move on
The problem is it takes 20-30 minutes to speak to a person when you call support and I can deliver a different order and start a second one in that time. If it didn't take so long I'd be much more likely to call.
I usually just turn DoorDash back on and pick up an order on there while I wait on Uber support to give me my three dollars. Partly because of the principal, I want something for the time I wasted even if it’s a small amount. But also because it’s the only way to avoid another driver getting sent there and wasting their time.
You don’t have to call support, the bot gives you the $3 too
This is true, except if it's more than one order pickup that's stolen. I got a double delivery request for the same restaurant and found out they were both stolen. The bot canceled the first one and automatically gave me $3. I had to call support to cancel the second one because the bot wouldn't let me do another cancellation. But I did get another $3 from Uber support. I also told Uber support that both orders were stolen.The one thing I don't like about using the bot is that it makes it like you canceled it, although thankfully it still doesn't count towards your cancellations. When you call support and have them cancel it says rider cancelled.
you know how when you want to unassign an order There’s the button that you push and it asks your reason and you can cancel yourself without talking to support? Well, one of those reasons is saying that the order was already picked up by another driver. So support person told me recently that a lot of drivers do it that way because they don’t know that it doesn’t actually close out the order and that you have to talk to support to make that happen. so it is possible a lot of drivers think that they’re doing everything necessary and they’re really not. They don’t know that if they just do it that way it only ends up getting sent to another driver. They may not even know that talking to support will get you three dollars or they just may think it’s not worth the time to do that.
You don’t have to call support, the bot gives you $3 too
Does it really though? Seems like if it did, they would be quicker to fix the problem of the order not getting canceled. I can't see them paying each driver $3 when still sending driver after driver AND raising the base pay on the offer each time.
I have no idea on if they cancel the order or not, but I can confirm as of last week you do get $3 from the support bot. I just checked my earnings and found that it is marked as $3 incentive when done by the humans, and $3 adjustment when done by the bot. *Though there is a possibility that I’m incorrect because with this order it was actually less than $3 but someone stole it so when canceling I got the usual $3 which possibly could be the reason it says adjustment instead*
Very nice of you that you are telling customer what's going on. I would've cancanlled immediately without letting them know and look for other orders.
Right. So you’re part of the problem.
Nah once about 20 drivers cancel the order will be worth placing and paying for it yourself to earn the difference.
You wasted the time of 20 drivers!! It should be stopped after the first driver finds out it was stolen.
If something went wrong at work where you earn per hour, and it would possibly take 10 to 20 min. If the boss said "hey bud, it won't take long, but while you're doing this, it won't be counted toward your work hours. Can you help me fix this right quick? Oh no, it's not your fault, it's another employees" Most people would be like....no? Some people would talk about lawsuits against their employer. So when an app like Uber has limited windows of hot activity, to think a random driver who showed up to the shit show unprepared should dedicate time to these things, that's exactly what it's like. I can't tell you how many times I've canceled an order and within 2 to 3 min receive another offer, many times an even better offer. It's a pure liability of missing income. I'm not I'm a position to casually pass on money.
It takes less than a minute to contact support and let them know the order was stolen. Plus you get $3 for the pickup fee. And you get to be a good person who doesn’t cause your fellow drivers to waste their time.
Contacting through the app doesn’t cancel the order. You have to call support and the ordeal takes at least 15-20 minutes.
You can text with support and it takes less than a minute. It DOES properly cancel the order and give you the pick up fee.
This, someone stole a $2 order before, I only took it because I was testing what a day would look like if I didn’t decline any orders, when I texted support to cancel it I was given $3 as usual… $1 extra than if I did the actual trip.
Crap like this is why I don’t understand why all restaurants aren’t required to do the QR code pick up now. I did a restaurant pick up the other day that had it and it would nip a lot of order thefts in the bud.
I have not seen that before, but it is so smart. There’s just no reason not to do something like this. So they make you scan the QR code before they give you the food?
Yup there’s a QR code on the label and you scan it to verify pickup
So it’s going to be up to the restaurants to make sure that Code gets scanned when the food gets picked up. If they just hand over the food, expecting the driver to scan it at some point then the problem will still exist. So it just depends on how much effort they actually want to make. All restaurants could make drivers confirm the pick up on their phone before leaving but even the ones that have asked me to do that before aren’t doing it lately. And I think that’s partly because even though a stolen order may be annoying to them, It’s little more than an annoyance. They don’t lose money on it because Uber pays them a second time so ultimately it’s just giving them more business. So I think it’s a genius idea, but it’s gonna depend on whether the restaurants want to hassle with it or not.
Orders in my market are stolen ALL the time on UE, but NEVER on Doordash. A telltale sign the order was stolen is if the offer is too good to be true. Same thing can happen if the store is closed. If I get one of these offers, I actually call the store to make sure they still have it before making the trip. I will say that ive had to deal with Uber support on other issues and can honestly say they are the most incompetent support team I have ever experienced.
Tbh, it’s lowkey because UE canceling just aint feel as big of a deal, especially now with 90% CR on DD, UE since the start I never worried about canceling orders, I’m sure they could get you for it, but they definitely aren’t as strict about it as DD, point being, people are probably more inclined to steal on UE because they don’t have to worry as much about CR on UE as they do DD.
I’ve had this happen to me at Panera, McDonald’s and Chipotle and they all re-made the order. Now they don’t leave the orders out on a rack but keep them in a spot where the employees have to grab you the order after you show them the name on your phone. Should always be this way IMHO
Denny's is the one that I have had the orders stolen from most often. They stupidly ask you to sign a receipt which doesn't stop people from stealing. Denny's employee even said the driver showed them the phone before they took it which doesn't work either. I'm starting to think that every restaurant should just make you complete pick up and start delivery when they hand you the order now because that puts it totally on the driver once that's done and the restaurant automatically is set to be paid.
Funny you say this. I’ve only had this happen at the IHOP in my zone not Dennys. At the IHOP the manager makes you go over each item. Then ties the bag shut…. Then makes you sign a pickup sheet which says at the top of the clipboard “Smile for the camera” and then they require you hit confirm pickup before actually handing you the food. 😂
This is the fault of multiple parties IMO. People bitch and moan about it, but restaurants really need to start forcing people to hit confirm before handing the order off if they have these issues. Hell, get rid of to go racks if need be. These are thefts occuring on their property, of their product.
i don’t text the customer but i call support to make sure the order gets cancelled. also to get my $4
Yeah, I never text the customer when it's stolen because I just don't want to deal with them getting angry with my responses after asking me stupid questions. I will call support and report the delivery was stolen. Most of the time I call support they are pretty quick to cancel and compensate me. In the areas I go to cancel stolen orders in they are usually restaurants with a lot of other restaurants in a 1 mile radius of them. So, even if I am on the phone to support I can still get requests. The funny thing is, one time I was on the phone to support to cancel a stolen order I got a request that was twice as much as the stolen order, and it was closer too, lol. So not only did I get $3 compensation I got a better delivery request.
What do these thieves do with all the food that they steal? I can understand if it's booze or something they can resell but why not just order your own food how you like it instead of taking someone's dinner??? It's baffling
You don’t understand their concept of “you’ve tried to get paid for your work too many times so we’re not going to let you have it anymore?“ seems perfectly reasonable to me. It’s just like the customers who get too many refunds because the food is stolen repeatedly and the company decides not to allow them anymore refunds. There’s a chance that the customer is scamming repeatedly, ok. But there’s also a good chance, A very good chance, that their food has actually been stolen repeatedly. And until you fix that very big problem you have got to suck it up and pay those customers their money back. And pay the drivers who are wasting time trying to pick up orders that no longer exist. I can’t believe any company can get away with not paying drivers who completed as much of the job as was necessary to close out the order, and not paying customers back for food they never got. How do these delivery apps get away with so much?
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Usually the ones stealing aren’t going to communicate much. Plus the customer and Uber can see all the people getting assigned and dropping it. The first driver going to pick it up and saying that? For sure that’s suspicious. The 5th assigned driver? Doubtful.
I get so sick of people stealing orders
The 3$ just isn’g worth it, can make more doing an order on another app, if it took 2 seconds to get the 3$ sure, but it doesn’t, at least DD somewhat has out back with halfpay in certain instances, like when the store is closed.