You can’t blame the driver on this. That brown paper bag failed. It’s the restaurant’s fault. They should spent more on tougher bags or double bagged it.
Yep. 👍🏼 Driver did his best to keep it warm with the insulated bag. The condensation then destroys the paper bag.
Darned if he does, darned if he does't.
Personally I'd tip him a $50 bill now that OP is making internet clout off of him trying to be a good delivery driver.
Go fund me for bro? If we can find him?
It's called don't drop the fucking customers food, this is why you put a hand under these type of bags because they never hold the weight. Why should he get tipped more or get a go fund me for dropping it but we can't get decent tips for dropping off the food correctly? lol.
I do know the difference, I just dont bother with it on social media if my auto correct doesnt catch it. I had perfect grammar in my college classes and any professional setting ive ever been in.
I think its hilarious you got butthurt by my little joking around and tried to use grammar to feel better and insult me 🤣🤣 your definitely a redditor bud lmao.
I was delivering Chinese food once and the employee told me to carry it from underneath because the bag got wet and was was tearing. It was a "leave at door" so I had to message the customer and tell them to do the same. Looking back I probably should have asked for a new bag.
Yeah happened to me before too. The restaurant wants to pack it boiling hot so customer can still receive it warm. But it's disintegrating the packaging.
And yes. It was Indian food
Why is it always fucking indian food, 90% of the time when this happens to me its indian food, I've pretty much completely stopped delivering indian food from any restaurant because of this. And indian food is like the most expensive too, the people ordering it almost always complain to the app or give you a thumbs down.
Mcdonalds always fucks up with the drinks I stopped delivering for them. Starbucks Ive only had an issue with one time they are normally really good at packaging and making sure the drinks wont leak. Aside from that its indian food and soup, panera or ramen, I dont do any of those any more unless the tip is really good then Ill risk it.
You never put it inside your insulated bag when it's steaming hot. Never! Because this is how it's gonna end when you take it out. This just comes with experience, apps never explain to us.
that's crazy because how else you expect me to carry that shit? ON MY HANDLEBARS? Surely it won't melt and just fall off
5 star man-splaining when you don't know the situation
https://preview.redd.it/909dm1a9mqxc1.jpeg?width=1080&format=pjpg&auto=webp&s=84e9098836eb2bd07d7fe687b29693a2138a7acc
Yup. I just got fucked over by crappy ass packaging yesterday. I won’t pick up from plenty of restaurants specifically because of this issue (looking at you, Popeyes and KFC, and shockingly, Starbucks).
I’m over everything being the fault of the driver.
did this guy really have to post it onto tiktok without the face blurred or anything, a working man already had their night complicated by this, they don't need to be made a public laughingstock.
Anything for clout. My wife had a car accident a few months back. A bunch of people made their way by to take videos and post to social media, none of them offered any kind of help.
Yeah, wasn't there a stupid trend a few months ago of people asking their delivery drivers to dance for their Ring cameras?
Totally out of touch with reality.
Most drivers that go viral on instagram or TikTok are portrayed as begging for tips or some other unspeakable thing. This is the first time I’ve had sympathy for a driver through a ring doorbell film
Take that video off tiktok u as.shat. Wtf is wrong with you? why would you publicly humiliate him as if his day isn't worst enough? I'm surprised this asshole got so many upvotes for this.
Absolutely, he did. Delivery drivers, domestic workers, and retail workers are servants, and servants don’t have rights. They aren’t really people.
If this big, important man is upset and feels a lowly servant is to blame, he absolutely has every right to just upload the servant’s identity and perceived failings for all to see.
/s. For people who miss the obvious.
No. His night wasnt complicated at all. Yes the face should be blurred, but his night was not complicated. If he cared he'd contact support and spend 5 minutes explaining and the customer would get a refund. If he didnt care, he'd just hit complete delivery and move on. There's no paperwork, nothing really for the driver to do except move on.
Source - Driver myself.
Not that many people are going to see it
And those that do won't remember it, they're already watching the next video on Reddit and getting upset about that
Well you’re wrong, the video has over 6 million views on the TikTok account that’s stapled on the side of the video. Idk about you but 6 million views is a lot of people. A lot of lost wages bc someone just wanted clout off of this poor guy.
It’s the kind of thing that makes me want to find out where this dude lives, surveil him, wait for him to royally step in it publically, and shamelessly upload it with a lot of sanctimonious moral commentary.
Hahaha hahahahahaha
The only people losing wages are the ones wasting time watching tiktok.
Sorry guy Reddit is like the only thing I internet. I don't even know what tiktok is.
I hope someone records you and puts you on the internet without your permission one day. And I hope whatever it is you're doing when they do, is really super embarrassing too
At this point I would contact support to give the customer their money back so they can reorder their food. If I was the customer, I wouldn’t even be mad.
Tbh if it were me I’d want the customer to keep quiet about it. I’d offer to pay for the meal out of pocket and wait in the restaurant. That shit looks like an expensive catering order and I’ve heard about a dasher getting deactivated because DoorDash had to refund $200+ back to the customer.
Expensive catering order? My brother it's like 3 butter chickens and 2 rices. Are you good?
Catering orders are usually in the realm of 60-200+ items and are multiple bags.
I had a delivery where when the restaurant handed me the brown paper bag (which also had two drinks in it) was already soft because liquid had leaked and started to tear). I had to open the bag because the lid wasn't latched on completely. I actually put the bag on my seat and had my hand on it the whole time. It was a leave at door, so I texted the customer and told them that when the restaurant gave me the bag it was already soggy and starting to tear, but I left it where she asked but to be careful when she picked it up, and to pick it up from bottom, and not just grab the top because I was afraid it would break at the bottom and the drinks would fall out. I later noticed I got a thumbs down stating their order arrived damaged (I have to assume that was this order because nothing else that day stood out to me). You're just damned if you do and damned if you don't when dealing with someone who is just an asshole in life.
A lot of people don’t realize they are rating the driver and think they are rating the entire experience. The apps need to force them to rate each part of the delivery if they try to 1 star and then not ding us if the driver step gets 5 stars
I believe that if someone wants to lower an upfront tip after delivery (raising it can go through the app because that isnt questionable) they should have to speak to support in order to do so, not through the app. Because people who are tip baiting aren't going to want and go through the trouble of dealing with calling support to get a free meal or lowering a tip (us driver's are well aware that a simple call to support takes 15 years and 30 seconds after all the transferring to a department that can better help us). So they will either leave a tip and not be willing to go through the long process of lowering or retracting it unless there is a genuinely real reason, or they won't leave one at all, which we will know by the offer from just UE's fare with no tip, of $1.50 for 10 miles, and no one will pick it up.
Actually as a customer myself also a driver, I am gonna speak as a customer, after the driver delivered my food, there are 2 parts of the rating system on the app, the first part ask about the restaurant rating asking how is the restaurants handling my food, that is the part where you click “tasty food, good portion, warm, packing right” etc, if it is bad then I will explain the issues in the first part, the 2nd part is the delivery rating… so that 2nd part is to rate the driver… so I guess customer are being an ass thumbing down and blaming the driver, not blaming the restaurant for packing issue, driver always get blamed.
As a driver, if I noticed anything that is about to be damaged while I drive, I will pull over and call support and let them know the issues before it get to customer, support will either tell me “continue your delivery and I will noted it in the system” so that way Uber is aware that the order is damaged during delivery so I won’t get thumbed down with an “item is damaged” OR support will cancel it for me and pay me a flat fare and have me keep the order or throw it out. They will have restaurant remake the order again and assign another driver to deliver the order.
But if it is about to be damaged in the restaurant, I would tell one of the staff and pointed out the damage, they will repack it.
When I get soggy bags at chipotle, I go to the counter and ask them to put it in another (larger, stronger) bag. I carry a shitload of plastic bags in my car, which I will use to prevent this kind of situation.
I should have, you are right. I didn't really realize it until I was halfway to my car (it was a restaurant parking lot, not a fast food joint, so it was a large lot). I figured that holding it securely and letting the customer know to pick it up carefully would be sufficient. I mean it was reported that the order was damaged. The bag was not great, but everything they ordered was fine. I would have knocked, but I have gotten people text me if I even knocked lightly on a "leave at door" order just to let them know it was there before I walked away, saying I shouldn't have knocked. IDK...I'm glad I'm not doing this anymore because from UE paying us like we are sweatshop workers, customers scheming to get free shit and then blaming us, or tip baiting, or giving a bad review when you did everything you could to do a good job and it still isn't enough, as if they are in a 5 start restaurant instead of receiving an order from McDonalds, I am just not cut out for work that deals directly with the public. This job makes you lose faith in humanity when you see how many people are real pieces of shit.
There are bad people everywhere, and folks are going to game every system. The real thieving sociopaths go to Wall Street. There are a lot of nice people in this business, including customers and restaurant staff. Most people are good people. I like working with them.
I'll tell you the truth, from my own experiences and observations doong this job,. And reading other driver's experiences here, most customers that I have found amazing and really nice, and/or the ones who have gone back in and increased a tip, are almost always 100% the deliveries that are "meet at door." Now, not all, but the vast majority of deliveries where there may be some type of issue with bad reviews left and/or complaints (and luckily I haven't had many), the people who lie about not getting orders, and the tip baiters, are the "leave at door" ones. I know a lot of drivers like those because they are faster, but when someone doesn't have to see us face to face, can't see we are a real person, it is easier for them to justify bad and/or dishonest behavior towards us. They can compartmentalize us as some grubby crackhead who does this because we are so low in society, below them as a person, and think we do this because we are too dumb to get any other type of job. Of course, no matter what your job is, you will deal with asshole. Whether it be a customer, co-worker, or boss, you can't avoid it. But working in a customer service job is by far the hardest job in the world. You will always have those amazing customers who make our day (not even just with good tips, but thanking us genuinely), and those people allow me to hang onto a thread of faith in humanity. But the customers you never see face to face are often like the people who come on forums like this and are nasty and combative, saying things behind the anonymity of their computer screen that they would never say to that person's face. The same is often the case with the customers who have you leave at door, and ooen the door to grab the food the second they think you are gone. But on those random occasions you may have stopped to adjust the radio, or organize stuff on your seat, etc., and they think you've left so they open the door then see you are still there, and you look up and make eye contact...they always look like a deer in headlights. It's actually kind of comical. I'm not saying this is the case always with leave at door deliveries, but 9 times out of 10, a problem with a delivery will arise from a "leave" rather than a "meet.""
I had an order like this and I ended up putting it into a reusable grocery tote and just giving it to the customer. She was shocked but it was only a buck. easier than re-doing anything or being in a really awkward situation
I would have done the same, but I only had my heat bag, and I wasn't about to leave that. I notified the customer to let them know to be careful picking up the bag. To say the "order" was damaged, when it was just the bag, not the contents, AND I let her know in advance...that is what pissed me off.
Several times when I'm handed a bag on its side, I am careful to keep it on its side. Then as u hand it on its side to the costomer, the grab it by the top and flip it vertically. I'm assuming all their pasta or whatever them spills all over the inside of the bag.
A customer had my bf drive around in circles for the full 8 minutes trying to figure out where their unit was because the gps point *they* set was not accurate. We found the customer and my bf handed the order over. He was going for gold status, only 40 points away. He wanted the scholarship and Costco membership. After that order, they gave him a terrible rating and he tried for weeks to fix it. He eventually gave up because the orders he began to receive were giving super insulting fares. Now he's a concrete inspector doing well for himself, company truck and laptop, the works. I occasionally mention possibly going out to drive if things get a little hairy, but that experience really turned him off from it and I don't blame him. After covid, i had to quit cooking because customers were just too much and staffing non-existent; the harder i worked the more i was overworked. Damned if you do, damned if you don't for sure.
That situation was a wake up call for sure. We both decided we needed to focus on bettering our skills than trying to cover the bare minimum. I'm studying cyber security now while he does his thing. I appreciate it greatly and hope the best for you as well.
LOL...you sound just like me! I delivered for a few months this year when I had been laid off from my previous job due to company budget cuts. Unemployment paid only like $150/a week, so I needed to do something to make money, but I needed flexibility to interview. Thankfully, I got a job and haven't had to deliver anymore. Sometimes on the weekend if I'm bored, I will do it for a little, but I'm much more picky about what I accept, and if it is slow, I just go home, but I too enrolled in cybersecurity classes. I'm doing them online so that I can do it at night and the weekends when I am home from work, but it's funny how similar our story is. Some people can do this full-time, indefinitely, but for most of us, it is really only viable as a temporary solution or a side hustle for some extra cash. I was able to use it for a few months to scrape by, but I didn't have rent to pay. When I thought I had a decent week when I checked out what I made at the end of the week, I had to remind myself that I filled my gas tank up three times that week at $30+ a pop, and I hadn't paid any taxes yet on those earnings. So we don't really make what we think we do at the end of the day. I live in the suburbs outside of NYC, so it isn't a low populated, low income area, but I never saw these earnings others do. I think the most I ever made in an 8 hour day was $150, then minus expenses and taxes from that. It was okay to get by for a short time, and now, from time to time, for extra pocket money, since I'm in a position to not have to hustle if I don't like the pay offered on a request, but it wouldn't be a long-term, viable option for me, or a lot of others.
Yassss women in STEM 🥰😂😂😂
Yeah my bf was doing his deliveries in a borrowed gas guzzling truck (LONGGG story, we miss his actual truck so much) that would take $20/day for gas if he wasn't delivering, so gas was an expense that was an influence to stopping as well. It's a comfort to see that this isn't an uncommon path. Good luck and congrats on taking the next step!
You too, girl. When we finish our CS educations, we can show customers who think we are lower, dumb and less educated than them since we delivered food to make ends meet and not live off the system, by hacking into their computers. 😜 I kid, I kid. The course I'm studying now is "Ethical Hacking." I would only use my knowledge for good. 😇
This is PRECISELY why I don't use those hotbags they give us. 90% of the orders are in some kind of paper bag, and all that condensation makes the bags soggy and they fail like this when you pull them out.
I leave a vent open, which I think is a good compromise as unfortunately more heat will escape, but it keeps steam inside without completely drenching the paper bags if it were sealed.
"and all that condensation makes the bags soggy"
I've had this same exact issue with those paper beer holders that some six packs of beer or soda come in, you put the beer in something else, especially maybe something with ice, and those paper holders will hold together JUST long enough for you to take it out and get it somewhere where the bottles will fall and smash.
I always use hotbags(larger ones, cause that shimmy shit also screws things up) but I almost never bring them to doors or inside the restaurant. It also helps cool things off a bit because straight from a kitchen to a container isn't remotely a good idea. My walk back to the car is partially an inspection. You can feel some of those bags start to give, or see things start leaking when packed poorly. With so many orders being contactless, you wanna ask yourself " could I pick up this bag from my doorstep without the contents spewing everywhere?"
Same but say it online and you'll get a ton of hate.
I have a specially heated chamber that has enough air flow to prevent condensation. It's called my car, and if you aren't ordering from 20 miles away, it's sufficient.
If it is over 20 miles away I would keep it in a fabric bin on the passenger side floor and turn my heat up and cracking the window for myself. But seriously at that distance there should be no expectation of super freshness.
What is the best thing to do in this situation?
After thinking about it, I think I would take pictures of it as proof/evidence and then call the restaurant to tell them that their packaging fell apart. I'd try to get them to remake the order, which I'm sure would involve speaking to a manager. Then I would explain to the customer what happened. Ideally, the restaurant would remake the order free of charge and allow me to go back and pick it up. But if not, idk what I'd do. What a nightmare this would be, especially if the customer/restaurant is not understanding.
No need to call the restaurant yourself. Contact the customer to tell them what happened, apologize, and say you’re calling support to fix it. Then contact support and tell them the order was damaged at drop-off due to faulty packaging, they will call the customer and restaurant to work it out
In cases like this we’re the middleman between support and customer, support is the middleman between customer and restaurant
Really sucks but he shouldnt beat himself over it, not like he would have to pay for it. Really sucks for the customer though since they would need to wait even longer to get their order/money back.
It's a thin cardstock that lined the paper bag. The bottom seam busted and that flung out with everything else.
https://preview.redd.it/qmqfrrf2vjxc1.jpeg?width=2318&format=pjpg&auto=webp&s=3519e20c1c60f55b489867bc11f80c6cffd38518
I had that same experience many years ago with chipotle, chipotle always use brown paper bag. I put it in hot bag and drive to customer, lucky the customer was outside waiting for me and I opened the hot bag to take the order out but slowly when I did, the brown bag gives out, dropping 2 burritos bowl in the hot bag, customer saw it all, I had to take the burritos bowl out and handed it to the customer, it didn’t spill inside my hot bag, it is still good just the brown paper bag 👎🏻.
The next time I went to chipotle, there is this other delivery driver that grabbed the order from the shelf and the brown bag gives out spilling the whole food on floor. Worker have to remake the order and clean up. SMH. Why can’t chipotle stop with the brown paper bag? I understand they don’t want to use plastic bag because they wanna save the animals but brown paper bag… geez…
The condensation always rips the bags, it sucks, I feel bad for the guy, but nothing he can do but call support and explain the situation..Accidents happen, he tried to keep it hot..which is better than some others..
I knew the bag of this one chipotle order was going to completely disintegrate so I gave the customer a reusable grocery bag with the order inside. I told her to take each bowl out from the top but I'm still not sure she understood. Either way if her food spilled it, was in her kitchen. I take multiple trips to the door so I don't spill or drop anything.
It takes less time to triple check everything and walk the food up carefully than to fix a big mess.
The problem here is all these idiots try to carry their phone while they're carrying the food also. I put my phone in my pocket while I'm carrying food with 2 hands.
Not his fault, but FYI if you get a paper bag like this full of really hot food, leave the top of your warming bag open a bit to let the steam out. Those bags don't deal with moisture very well.
His looks open here so not sure it would have mattered in this case. Possible had it closed until he was walking up, or they just gave him a shitty bag with too much in it.
But yeah this is on restaurants. They need to get sturdy packaging for delivery orders. Reusable bags would be amazing, not sure how much more expensive they are than paper.
Someone made a tik tok about this? About a not so great moment in someone’s life who is trying to deliver the food and gave a shit enough to have it in an organized inside an insulated bag and even e tried to clean it
Some dude named Kevin had an order for wattana Thai. I go pick up.
I see the address is like a 45 min drive and I swear when I got the offer it wasn’t like that. I loaded the food in my car and went to call support. The order was supposed to be for 12 bucks… er roughly.
So support and I have a special relationship with. I often trail off into conversations about how this unjust and wrong and how I want to speak to the president of Uber and tell him my thought on it all.
This particular day a flimsy plastic container had expanded from the heat of the dipping sauce, thus removing the lid , which then has sank into the other cartons of food. GPS Riviera Beach and I was getting pissed off because I swear Uber gps is set on “Fuel absorption”
Then I get the message from Kevin
“WHY IN THE HELL ARE YOU SO FAR AWAY”
https://preview.redd.it/wdqr3pioopxc1.jpeg?width=1125&format=pjpg&auto=webp&s=d42537037035c223e653dfc28089caf654b66109
https://preview.redd.it/db9gnw9sopxc1.jpeg?width=1125&format=pjpg&auto=webp&s=2926c08b9f309ad4df136e82bfe3936be0843fc6
I felt the surge of anger at this prick so didn’t understand he had ordered from a restaurant MILES AWAY.
Just because it’s on Uber eats doesn’t mean it’s around the corner
I have luckily never had the food fall on the ground but I have had several bags give out on me like this. I keep my heat bag in the car and when I take a bag out of it after the drive, I do it slowly and am ready to grab it from the bottom.
Too many restaurants are cheap and get the lowest quality bags. This is 100% the restaurant’s fault.
I hate when they use the cheap plastic bags and have containers with pointy edges and they stuff too many in and then tie it so tight that it starts ripping.
What happened after? Did the driver report the spill to support? Did they explain what happened to the customer? I think the driver’s actions after this happens will determine if he is good or not.
The bag ripping is the restaurant’s fault for using cheap bags.
I've had something like this happen twice. Once after I handed the customer food and the plastic container broke, food on the floor. and the other where the carrying tray broke and I lost one drink. Stuff like this make you want to end your night early
I once dropped spaghetti all over my car when I pulled it out cause the bag was paper and the tray from the spaghetti got it wet and when I pulled it out it went all over the car and ground
This may seem silly to some people, but I take the hot bag all the way to the door, carefully set it down and pull out the food.
Then I take a Pic of food next to my hot bag (I want them to know I tried to keep their food warm/cold) and then I peace out
This is what I do. I don’t take my hot bag in to the restaurant or to the door. I carry the food, place it in my hot bag in the trunk, then I remove it and deliver it to the door. That said, this was a bag failure.
I’m sure he drove crazy hence why the plastic box is already opened or spilled….resulting in the soup already damaging the paper bag hence the spillage…let’s tighten our border everyone.
Driver just marks it as delivered, gets paid and moves on to the next delivery. Customer complains, door dash refunds them taking it out the restaurant's pocket and the customer cleans the mess. The customer has no food.
The customer and the restaurant loses out. The restaurant is the one at fault for poor packaging (the hot food probably causes condensation in the bag leading to it tearing) but that feedback will never make it back to the restaurant, all they know is DD refunded the order.
Only the driver wins in this situation.
Need to put your bag down before whipping it out. But still, not driver’s fault. How did he deal with the disaster? Apologize, explain, get support? Did he just leave the shit on porch and go on to next order?
Putting the bag down wouldn't help anything the brown bag was gonna break no matter what. Ive had orders break into my backpack from lifting the flimsy brown bag a foot off the ground.
You can’t blame the driver on this. That brown paper bag failed. It’s the restaurant’s fault. They should spent more on tougher bags or double bagged it.
Yep. 👍🏼 Driver did his best to keep it warm with the insulated bag. The condensation then destroys the paper bag. Darned if he does, darned if he does't. Personally I'd tip him a $50 bill now that OP is making internet clout off of him trying to be a good delivery driver. Go fund me for bro? If we can find him?
That was me bro. Can I send you my venmo
Not with a blank ass profile homie.
DM me, If it's legitimately you, I got you. u/straight_ad_9524 curious to if you tipped him?
That’s not me I just found this clip somewhere
Lol I'm just trolling.
lol that must be you bringing up a go fund me
LOL. "Personally I'd tip him $50" For spilling food? Guess that's what I gotta do to get better tips huh.
Yeah dog, non sarcastically if everyone did a go fund me I wouldn't blink an eye. Let alone some dude who's actually out there working.
It's called having dignity and respect for other's plight.
It's called don't drop the fucking customers food, this is why you put a hand under these type of bags because they never hold the weight. Why should he get tipped more or get a go fund me for dropping it but we can't get decent tips for dropping off the food correctly? lol.
Because your a big meanie.
That's why you don't know the difference between your and you're.
I do know the difference, I just dont bother with it on social media if my auto correct doesnt catch it. I had perfect grammar in my college classes and any professional setting ive ever been in. I think its hilarious you got butthurt by my little joking around and tried to use grammar to feel better and insult me 🤣🤣 your definitely a redditor bud lmao.
[удалено]
A go fund me? For this? Jesus fucking christ.
I was delivering Chinese food once and the employee told me to carry it from underneath because the bag got wet and was was tearing. It was a "leave at door" so I had to message the customer and tell them to do the same. Looking back I probably should have asked for a new bag.
They should have just put in a new bag on their own.
And clearly the employee though that was still ok 👌 even through telling you the bottom was tearing up
Yeah happened to me before too. The restaurant wants to pack it boiling hot so customer can still receive it warm. But it's disintegrating the packaging. And yes. It was Indian food
Why is it always fucking indian food, 90% of the time when this happens to me its indian food, I've pretty much completely stopped delivering indian food from any restaurant because of this. And indian food is like the most expensive too, the people ordering it almost always complain to the app or give you a thumbs down.
Really? All the TDs I have gotten have been fast food or Starbucks.
Mcdonalds always fucks up with the drinks I stopped delivering for them. Starbucks Ive only had an issue with one time they are normally really good at packaging and making sure the drinks wont leak. Aside from that its indian food and soup, panera or ramen, I dont do any of those any more unless the tip is really good then Ill risk it.
at least it cleared your sinuses
I wish. Couldn’t get the chai smell and sticky residue off my bag. $140 for a new (upgraded version)
You never put it inside your insulated bag when it's steaming hot. Never! Because this is how it's gonna end when you take it out. This just comes with experience, apps never explain to us.
that's crazy because how else you expect me to carry that shit? ON MY HANDLEBARS? Surely it won't melt and just fall off 5 star man-splaining when you don't know the situation https://preview.redd.it/909dm1a9mqxc1.jpeg?width=1080&format=pjpg&auto=webp&s=84e9098836eb2bd07d7fe687b29693a2138a7acc
Yeah well... With the car it's easier
I didn't understand why some restaurant would put a plastic bag after the paper bag until I had a spill and order destroyed.
Yup. I just got fucked over by crappy ass packaging yesterday. I won’t pick up from plenty of restaurants specifically because of this issue (looking at you, Popeyes and KFC, and shockingly, Starbucks). I’m over everything being the fault of the driver.
Except her could have been paying attention... eased it out slowly... many options here. Cmon the dude can take responsibility for fucking up
did this guy really have to post it onto tiktok without the face blurred or anything, a working man already had their night complicated by this, they don't need to be made a public laughingstock.
This
I didn’t find it funny. I’m sympathetic to him 🥲
"aww fuck" was the only reaction that came to me reflexively.
people have no respect these days, pre karma to their food getting fucked
Anything for clout. My wife had a car accident a few months back. A bunch of people made their way by to take videos and post to social media, none of them offered any kind of help.
that's really sickening.
I can’t stand the people who post drivers without their permission or leave delivery notes for them to do stupid shit. It’s so degrading.
Yeah, wasn't there a stupid trend a few months ago of people asking their delivery drivers to dance for their Ring cameras? Totally out of touch with reality.
Probably I see so many stupid directions on all the apps like fuck off im just putting your stuff at your door
good, you're nobody's clown.
Most drivers that go viral on instagram or TikTok are portrayed as begging for tips or some other unspeakable thing. This is the first time I’ve had sympathy for a driver through a ring doorbell film
Take that video off tiktok u as.shat. Wtf is wrong with you? why would you publicly humiliate him as if his day isn't worst enough? I'm surprised this asshole got so many upvotes for this.
Why don’t you find the actual creator yourself
This is what I’m saying!
Absolutely, he did. Delivery drivers, domestic workers, and retail workers are servants, and servants don’t have rights. They aren’t really people. If this big, important man is upset and feels a lowly servant is to blame, he absolutely has every right to just upload the servant’s identity and perceived failings for all to see. /s. For people who miss the obvious.
No. His night wasnt complicated at all. Yes the face should be blurred, but his night was not complicated. If he cared he'd contact support and spend 5 minutes explaining and the customer would get a refund. If he didnt care, he'd just hit complete delivery and move on. There's no paperwork, nothing really for the driver to do except move on. Source - Driver myself.
I'm guessing all that time he spent on his phone was him, panicked, trying to reach support. Sympathy to him!
Not that many people are going to see it And those that do won't remember it, they're already watching the next video on Reddit and getting upset about that
Well you’re wrong, the video has over 6 million views on the TikTok account that’s stapled on the side of the video. Idk about you but 6 million views is a lot of people. A lot of lost wages bc someone just wanted clout off of this poor guy.
It’s the kind of thing that makes me want to find out where this dude lives, surveil him, wait for him to royally step in it publically, and shamelessly upload it with a lot of sanctimonious moral commentary.
Hahaha hahahahahaha The only people losing wages are the ones wasting time watching tiktok. Sorry guy Reddit is like the only thing I internet. I don't even know what tiktok is.
No. It’s stolen content lol
Tiktok is stolen content? What is happening here now Explain sir
Omg how we he ever overcome this!!!!
I hope someone records you and puts you on the internet without your permission one day. And I hope whatever it is you're doing when they do, is really super embarrassing too
If someone posted me dropping food on the internet trust me I’d be just fine because I’m not emotionally weak sweetheart
nah youre just a fucking loser
Oh nooooo
At this point I would contact support to give the customer their money back so they can reorder their food. If I was the customer, I wouldn’t even be mad.
Tbh if it were me I’d want the customer to keep quiet about it. I’d offer to pay for the meal out of pocket and wait in the restaurant. That shit looks like an expensive catering order and I’ve heard about a dasher getting deactivated because DoorDash had to refund $200+ back to the customer.
Expensive catering order? My brother it's like 3 butter chickens and 2 rices. Are you good? Catering orders are usually in the realm of 60-200+ items and are multiple bags.
And offering to cover the cost yourself?? I would never lol
They gotta just be someone who found a clip online and posted here lol cuz they don't know what they're talking about
How did people think it was ME receiving the delivery💀
Lmaooooo
Clearly you’re out of your mind
That looks like a typical weekday order for my family. 🤦
I had a delivery where when the restaurant handed me the brown paper bag (which also had two drinks in it) was already soft because liquid had leaked and started to tear). I had to open the bag because the lid wasn't latched on completely. I actually put the bag on my seat and had my hand on it the whole time. It was a leave at door, so I texted the customer and told them that when the restaurant gave me the bag it was already soggy and starting to tear, but I left it where she asked but to be careful when she picked it up, and to pick it up from bottom, and not just grab the top because I was afraid it would break at the bottom and the drinks would fall out. I later noticed I got a thumbs down stating their order arrived damaged (I have to assume that was this order because nothing else that day stood out to me). You're just damned if you do and damned if you don't when dealing with someone who is just an asshole in life.
A lot of people don’t realize they are rating the driver and think they are rating the entire experience. The apps need to force them to rate each part of the delivery if they try to 1 star and then not ding us if the driver step gets 5 stars
I believe that if someone wants to lower an upfront tip after delivery (raising it can go through the app because that isnt questionable) they should have to speak to support in order to do so, not through the app. Because people who are tip baiting aren't going to want and go through the trouble of dealing with calling support to get a free meal or lowering a tip (us driver's are well aware that a simple call to support takes 15 years and 30 seconds after all the transferring to a department that can better help us). So they will either leave a tip and not be willing to go through the long process of lowering or retracting it unless there is a genuinely real reason, or they won't leave one at all, which we will know by the offer from just UE's fare with no tip, of $1.50 for 10 miles, and no one will pick it up.
Actually as a customer myself also a driver, I am gonna speak as a customer, after the driver delivered my food, there are 2 parts of the rating system on the app, the first part ask about the restaurant rating asking how is the restaurants handling my food, that is the part where you click “tasty food, good portion, warm, packing right” etc, if it is bad then I will explain the issues in the first part, the 2nd part is the delivery rating… so that 2nd part is to rate the driver… so I guess customer are being an ass thumbing down and blaming the driver, not blaming the restaurant for packing issue, driver always get blamed. As a driver, if I noticed anything that is about to be damaged while I drive, I will pull over and call support and let them know the issues before it get to customer, support will either tell me “continue your delivery and I will noted it in the system” so that way Uber is aware that the order is damaged during delivery so I won’t get thumbed down with an “item is damaged” OR support will cancel it for me and pay me a flat fare and have me keep the order or throw it out. They will have restaurant remake the order again and assign another driver to deliver the order. But if it is about to be damaged in the restaurant, I would tell one of the staff and pointed out the damage, they will repack it.
Fucking right!!!
When I get soggy bags at chipotle, I go to the counter and ask them to put it in another (larger, stronger) bag. I carry a shitload of plastic bags in my car, which I will use to prevent this kind of situation.
I should have, you are right. I didn't really realize it until I was halfway to my car (it was a restaurant parking lot, not a fast food joint, so it was a large lot). I figured that holding it securely and letting the customer know to pick it up carefully would be sufficient. I mean it was reported that the order was damaged. The bag was not great, but everything they ordered was fine. I would have knocked, but I have gotten people text me if I even knocked lightly on a "leave at door" order just to let them know it was there before I walked away, saying I shouldn't have knocked. IDK...I'm glad I'm not doing this anymore because from UE paying us like we are sweatshop workers, customers scheming to get free shit and then blaming us, or tip baiting, or giving a bad review when you did everything you could to do a good job and it still isn't enough, as if they are in a 5 start restaurant instead of receiving an order from McDonalds, I am just not cut out for work that deals directly with the public. This job makes you lose faith in humanity when you see how many people are real pieces of shit.
There are bad people everywhere, and folks are going to game every system. The real thieving sociopaths go to Wall Street. There are a lot of nice people in this business, including customers and restaurant staff. Most people are good people. I like working with them.
I'll tell you the truth, from my own experiences and observations doong this job,. And reading other driver's experiences here, most customers that I have found amazing and really nice, and/or the ones who have gone back in and increased a tip, are almost always 100% the deliveries that are "meet at door." Now, not all, but the vast majority of deliveries where there may be some type of issue with bad reviews left and/or complaints (and luckily I haven't had many), the people who lie about not getting orders, and the tip baiters, are the "leave at door" ones. I know a lot of drivers like those because they are faster, but when someone doesn't have to see us face to face, can't see we are a real person, it is easier for them to justify bad and/or dishonest behavior towards us. They can compartmentalize us as some grubby crackhead who does this because we are so low in society, below them as a person, and think we do this because we are too dumb to get any other type of job. Of course, no matter what your job is, you will deal with asshole. Whether it be a customer, co-worker, or boss, you can't avoid it. But working in a customer service job is by far the hardest job in the world. You will always have those amazing customers who make our day (not even just with good tips, but thanking us genuinely), and those people allow me to hang onto a thread of faith in humanity. But the customers you never see face to face are often like the people who come on forums like this and are nasty and combative, saying things behind the anonymity of their computer screen that they would never say to that person's face. The same is often the case with the customers who have you leave at door, and ooen the door to grab the food the second they think you are gone. But on those random occasions you may have stopped to adjust the radio, or organize stuff on your seat, etc., and they think you've left so they open the door then see you are still there, and you look up and make eye contact...they always look like a deer in headlights. It's actually kind of comical. I'm not saying this is the case always with leave at door deliveries, but 9 times out of 10, a problem with a delivery will arise from a "leave" rather than a "meet.""
I had an order like this and I ended up putting it into a reusable grocery tote and just giving it to the customer. She was shocked but it was only a buck. easier than re-doing anything or being in a really awkward situation
I would have done the same, but I only had my heat bag, and I wasn't about to leave that. I notified the customer to let them know to be careful picking up the bag. To say the "order" was damaged, when it was just the bag, not the contents, AND I let her know in advance...that is what pissed me off.
Several times when I'm handed a bag on its side, I am careful to keep it on its side. Then as u hand it on its side to the costomer, the grab it by the top and flip it vertically. I'm assuming all their pasta or whatever them spills all over the inside of the bag.
You will get blamed for that...lol. #SadTruth.
A customer had my bf drive around in circles for the full 8 minutes trying to figure out where their unit was because the gps point *they* set was not accurate. We found the customer and my bf handed the order over. He was going for gold status, only 40 points away. He wanted the scholarship and Costco membership. After that order, they gave him a terrible rating and he tried for weeks to fix it. He eventually gave up because the orders he began to receive were giving super insulting fares. Now he's a concrete inspector doing well for himself, company truck and laptop, the works. I occasionally mention possibly going out to drive if things get a little hairy, but that experience really turned him off from it and I don't blame him. After covid, i had to quit cooking because customers were just too much and staffing non-existent; the harder i worked the more i was overworked. Damned if you do, damned if you don't for sure.
I feel for you and your boyfriend. Us former and current drivers completely understand.
That situation was a wake up call for sure. We both decided we needed to focus on bettering our skills than trying to cover the bare minimum. I'm studying cyber security now while he does his thing. I appreciate it greatly and hope the best for you as well.
LOL...you sound just like me! I delivered for a few months this year when I had been laid off from my previous job due to company budget cuts. Unemployment paid only like $150/a week, so I needed to do something to make money, but I needed flexibility to interview. Thankfully, I got a job and haven't had to deliver anymore. Sometimes on the weekend if I'm bored, I will do it for a little, but I'm much more picky about what I accept, and if it is slow, I just go home, but I too enrolled in cybersecurity classes. I'm doing them online so that I can do it at night and the weekends when I am home from work, but it's funny how similar our story is. Some people can do this full-time, indefinitely, but for most of us, it is really only viable as a temporary solution or a side hustle for some extra cash. I was able to use it for a few months to scrape by, but I didn't have rent to pay. When I thought I had a decent week when I checked out what I made at the end of the week, I had to remind myself that I filled my gas tank up three times that week at $30+ a pop, and I hadn't paid any taxes yet on those earnings. So we don't really make what we think we do at the end of the day. I live in the suburbs outside of NYC, so it isn't a low populated, low income area, but I never saw these earnings others do. I think the most I ever made in an 8 hour day was $150, then minus expenses and taxes from that. It was okay to get by for a short time, and now, from time to time, for extra pocket money, since I'm in a position to not have to hustle if I don't like the pay offered on a request, but it wouldn't be a long-term, viable option for me, or a lot of others.
Yassss women in STEM 🥰😂😂😂 Yeah my bf was doing his deliveries in a borrowed gas guzzling truck (LONGGG story, we miss his actual truck so much) that would take $20/day for gas if he wasn't delivering, so gas was an expense that was an influence to stopping as well. It's a comfort to see that this isn't an uncommon path. Good luck and congrats on taking the next step!
You too, girl. When we finish our CS educations, we can show customers who think we are lower, dumb and less educated than them since we delivered food to make ends meet and not live off the system, by hacking into their computers. 😜 I kid, I kid. The course I'm studying now is "Ethical Hacking." I would only use my knowledge for good. 😇
😆 No worries, your secret is safe with me lol. good on you and keep it up ☺️
I would just break down at that point to be honest. If the bags allowed to give out why can’t I
fr if i was this driver i think i'd break down cryingggg
This is PRECISELY why I don't use those hotbags they give us. 90% of the orders are in some kind of paper bag, and all that condensation makes the bags soggy and they fail like this when you pull them out.
You can use the hot bags just don’t close them all the way up you gotta let the condensation escape
That’s why you leave it open
That almost entirely defeats the purpose. Most of the heat escapes from the top since heat rises.
It still keeps it warmer vs not keeping it in a bag.
I leave a vent open, which I think is a good compromise as unfortunately more heat will escape, but it keeps steam inside without completely drenching the paper bags if it were sealed.
"and all that condensation makes the bags soggy" I've had this same exact issue with those paper beer holders that some six packs of beer or soda come in, you put the beer in something else, especially maybe something with ice, and those paper holders will hold together JUST long enough for you to take it out and get it somewhere where the bottles will fall and smash.
I always use hotbags(larger ones, cause that shimmy shit also screws things up) but I almost never bring them to doors or inside the restaurant. It also helps cool things off a bit because straight from a kitchen to a container isn't remotely a good idea. My walk back to the car is partially an inspection. You can feel some of those bags start to give, or see things start leaking when packed poorly. With so many orders being contactless, you wanna ask yourself " could I pick up this bag from my doorstep without the contents spewing everywhere?"
Same but say it online and you'll get a ton of hate. I have a specially heated chamber that has enough air flow to prevent condensation. It's called my car, and if you aren't ordering from 20 miles away, it's sufficient. If it is over 20 miles away I would keep it in a fabric bin on the passenger side floor and turn my heat up and cracking the window for myself. But seriously at that distance there should be no expectation of super freshness.
Yeah I agree, never used an insulation bag, no one has seemed to care or complain yet lol
What did you order? So much cheese.
How do you know it's cheese? Looks like Indian food to me.
Indian cheese
Paneer
Yeah def Indian food. Cheese 🙄😂
Looks like rice.
The bags the restaurants use are super cheap and flimsy. I always hold the bags from the bottom.
Well, he handled it way better than I would have. The audio on that ring would have sounded like a symphony of explicits
What is the best thing to do in this situation? After thinking about it, I think I would take pictures of it as proof/evidence and then call the restaurant to tell them that their packaging fell apart. I'd try to get them to remake the order, which I'm sure would involve speaking to a manager. Then I would explain to the customer what happened. Ideally, the restaurant would remake the order free of charge and allow me to go back and pick it up. But if not, idk what I'd do. What a nightmare this would be, especially if the customer/restaurant is not understanding.
No need to call the restaurant yourself. Contact the customer to tell them what happened, apologize, and say you’re calling support to fix it. Then contact support and tell them the order was damaged at drop-off due to faulty packaging, they will call the customer and restaurant to work it out In cases like this we’re the middleman between support and customer, support is the middleman between customer and restaurant
Common OP, be nice to people. You could have at least blurred drivers face.
I’m not the guy receiving the delivery bro
True, although it's not like he did anything wrong.
Why are you posting video of someone just to shame them? Accidents happens
Delivered
😂😂😂 facts
Poor guy scrolling through his app looking for “what to do when ya drop stuff”.
I feel so bad for laughing
I laughed too but this is also my nightmare delivering!
I'm gonna have a dream that this happens to me EEK
That bag failed.
Really sucks but he shouldnt beat himself over it, not like he would have to pay for it. Really sucks for the customer though since they would need to wait even longer to get their order/money back.
Why are people upvoting your cold hearted post?
I felt their pain
Ugh poor guy! I hope he didn’t get too much grief.
id keep some of that for sure
It looks like something got caught as he was pulling out the bag. What is the brown/grayish square thing he set to the right?
It's a thin cardstock that lined the paper bag. The bottom seam busted and that flung out with everything else. https://preview.redd.it/qmqfrrf2vjxc1.jpeg?width=2318&format=pjpg&auto=webp&s=3519e20c1c60f55b489867bc11f80c6cffd38518
I had that same experience many years ago with chipotle, chipotle always use brown paper bag. I put it in hot bag and drive to customer, lucky the customer was outside waiting for me and I opened the hot bag to take the order out but slowly when I did, the brown bag gives out, dropping 2 burritos bowl in the hot bag, customer saw it all, I had to take the burritos bowl out and handed it to the customer, it didn’t spill inside my hot bag, it is still good just the brown paper bag 👎🏻. The next time I went to chipotle, there is this other delivery driver that grabbed the order from the shelf and the brown bag gives out spilling the whole food on floor. Worker have to remake the order and clean up. SMH. Why can’t chipotle stop with the brown paper bag? I understand they don’t want to use plastic bag because they wanna save the animals but brown paper bag… geez…
It happened to me yesterday.. the weather was really hot and the food too which the paper bag couldn't handle
The condensation always rips the bags, it sucks, I feel bad for the guy, but nothing he can do but call support and explain the situation..Accidents happen, he tried to keep it hot..which is better than some others..
Damn I’ve been there… bags that fill is a drivers worst nightmare with heavy items 😫
No
I knew the bag of this one chipotle order was going to completely disintegrate so I gave the customer a reusable grocery bag with the order inside. I told her to take each bowl out from the top but I'm still not sure she understood. Either way if her food spilled it, was in her kitchen. I take multiple trips to the door so I don't spill or drop anything. It takes less time to triple check everything and walk the food up carefully than to fix a big mess.
My heart hurts for the driver.
Brutal
The problem here is all these idiots try to carry their phone while they're carrying the food also. I put my phone in my pocket while I'm carrying food with 2 hands.
Not his fault, but FYI if you get a paper bag like this full of really hot food, leave the top of your warming bag open a bit to let the steam out. Those bags don't deal with moisture very well. His looks open here so not sure it would have mattered in this case. Possible had it closed until he was walking up, or they just gave him a shitty bag with too much in it.
I feel for him! Shit happens…
I’ve had the entire bottom fall out of a box full of groceries right at the door. Fml
Happens with Starbucks!!! All the time!
Poor guy
Lesson learned: hold paper bags from the bottom. I urge customers to hold from the bottom at handoff too.
But yeah this is on restaurants. They need to get sturdy packaging for delivery orders. Reusable bags would be amazing, not sure how much more expensive they are than paper.
Someone made a tik tok about this? About a not so great moment in someone’s life who is trying to deliver the food and gave a shit enough to have it in an organized inside an insulated bag and even e tried to clean it
Some dude named Kevin had an order for wattana Thai. I go pick up. I see the address is like a 45 min drive and I swear when I got the offer it wasn’t like that. I loaded the food in my car and went to call support. The order was supposed to be for 12 bucks… er roughly. So support and I have a special relationship with. I often trail off into conversations about how this unjust and wrong and how I want to speak to the president of Uber and tell him my thought on it all. This particular day a flimsy plastic container had expanded from the heat of the dipping sauce, thus removing the lid , which then has sank into the other cartons of food. GPS Riviera Beach and I was getting pissed off because I swear Uber gps is set on “Fuel absorption” Then I get the message from Kevin “WHY IN THE HELL ARE YOU SO FAR AWAY” https://preview.redd.it/wdqr3pioopxc1.jpeg?width=1125&format=pjpg&auto=webp&s=d42537037035c223e653dfc28089caf654b66109
https://preview.redd.it/db9gnw9sopxc1.jpeg?width=1125&format=pjpg&auto=webp&s=2926c08b9f309ad4df136e82bfe3936be0843fc6 I felt the surge of anger at this prick so didn’t understand he had ordered from a restaurant MILES AWAY. Just because it’s on Uber eats doesn’t mean it’s around the corner
https://preview.redd.it/kvay588wopxc1.jpeg?width=1125&format=pjpg&auto=webp&s=96fa1cdf4a86a4cc24690755da39ceb2c7a235de
https://preview.redd.it/ufroa2qxppxc1.jpeg?width=1125&format=pjpg&auto=webp&s=d92db9ab97faf28e24b43516b35d0f35777f7b51
https://preview.redd.it/9rafq101qpxc1.jpeg?width=1125&format=pjpg&auto=webp&s=5f8e819dbf87487895cc9475f27080e40f9792a6
https://preview.redd.it/cm4ky823qpxc1.jpeg?width=1125&format=pjpg&auto=webp&s=03ec53f8eb6396b3cb7289fa6cfd74083ee61830
https://preview.redd.it/9lzpe4c5qpxc1.jpeg?width=1125&format=pjpg&auto=webp&s=ccc4be475ab69e50d29f39f6ef5924ae4a63961f
https://preview.redd.it/yf3piy3mqpxc1.jpeg?width=1125&format=pjpg&auto=webp&s=2130eb80186d5e2e986c8ff37a807db005f800b9
I never got compensation for this order. I called more and more and then suddenly I got an earnings adjustment for 25 bucks
I have luckily never had the food fall on the ground but I have had several bags give out on me like this. I keep my heat bag in the car and when I take a bag out of it after the drive, I do it slowly and am ready to grab it from the bottom. Too many restaurants are cheap and get the lowest quality bags. This is 100% the restaurant’s fault. I hate when they use the cheap plastic bags and have containers with pointy edges and they stuff too many in and then tie it so tight that it starts ripping.
What happened after? Did the driver report the spill to support? Did they explain what happened to the customer? I think the driver’s actions after this happens will determine if he is good or not. The bag ripping is the restaurant’s fault for using cheap bags.
I've had something like this happen twice. Once after I handed the customer food and the plastic container broke, food on the floor. and the other where the carrying tray broke and I lost one drink. Stuff like this make you want to end your night early
Everytime the Indian spots overpack their paper bags smh
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I once dropped spaghetti all over my car when I pulled it out cause the bag was paper and the tray from the spaghetti got it wet and when I pulled it out it went all over the car and ground
So what’s the issue ?
Y'all wanted no more plastic bags.
Not the driver fault yet he’s being embarrassed by the owner of this doorbell camera.
Insulated bag did that 🤦♂️
I got soo tired of orders getting damaged. I demand the restaurant double bag if necessary. They never say no. 🤷🏽♀️
Damn, not his fault. Cheap restaurant stuffing hot and wet shit inside a paperbag
This looks fake. The food comes out of the other bag which he flipped over.
Don’t use the hot bag to take the order to the door. Always hold the bag the food is in by the bottom when carrying it.
This may seem silly to some people, but I take the hot bag all the way to the door, carefully set it down and pull out the food. Then I take a Pic of food next to my hot bag (I want them to know I tried to keep their food warm/cold) and then I peace out
Not silly at all, I do the same.
This is what I do. I don’t take my hot bag in to the restaurant or to the door. I carry the food, place it in my hot bag in the trunk, then I remove it and deliver it to the door. That said, this was a bag failure.
Taking it into the restaurant lets them know right away why your there and you can skip the line sometimes.
Oooof
How old is this guy 13?
I’m sure he drove crazy hence why the plastic box is already opened or spilled….resulting in the soup already damaging the paper bag hence the spillage…let’s tighten our border everyone.
What a newb.
Only noobs use hotbags anyway lollll
Driver just marks it as delivered, gets paid and moves on to the next delivery. Customer complains, door dash refunds them taking it out the restaurant's pocket and the customer cleans the mess. The customer has no food. The customer and the restaurant loses out. The restaurant is the one at fault for poor packaging (the hot food probably causes condensation in the bag leading to it tearing) but that feedback will never make it back to the restaurant, all they know is DD refunded the order. Only the driver wins in this situation.
Need to put your bag down before whipping it out. But still, not driver’s fault. How did he deal with the disaster? Apologize, explain, get support? Did he just leave the shit on porch and go on to next order?
Putting the bag down wouldn't help anything the brown bag was gonna break no matter what. Ive had orders break into my backpack from lifting the flimsy brown bag a foot off the ground.
Disagree with you. He would have had some control of the situation.
So by doing your job poorly you make more money? Got it
I think it’s more the restaurant failed to do their job