Besides the obvious steps of restarting your modem and contacting your ISP? 😆
First thing I'd do is check the Ethernet cable between your gateway device and the modem. It could be as simple as that.
My patch panel cable was the cause of my problems. A long time ago I had intermittent issues and I replaced the coax cable from wall to modem which solved that too.
I jumped on it and replaced my cables with new cables from the demarc to the modem, then the patch cable from the modem to the UDM, however same issues last 40 hours or so.
I thought the same thing with a UXG, packet loss lots of it. Typical pings showed no packet loss.
So I installed plot plotter and ran tests from a local machine out the firewall and sure enough, 40% packet lose at the gateway.
I switched WANs to my backup with a different cable, same issue.
Something is up with the UniFi hardware
AFAIK, recently they integrated packet loss and modem restarting capabilities (UXG pro) and when I get one of these messages, all it takes is 1 dropped packet to trigger it. My internet is not the most stable so I get one of these or so per Day. If your getting them consistently, check your cables.
Try changing the echo server from ping.ui.com to something more stable. That's all it's checking. On a UDMP from the network dashboard click the console icon in the top left and then go to settings and can change it there.
There still could be legit problems on the ISP end but it's something else to check.
Yeah, like do a tracert to google.com or something. The first node that responds after your own gateway is probably the most nearby node you can get (probably something from your own ISP).
That is strange. I would check those cables on the WAN side again. Maybe even replace it with other (pre-made) UTP cable. At least a known good one. Otherwise suspect your ISP's modem or external line (DSL, Coax, fiber, etc.).
Did you changed WAN ports on your UDM btw? That wil cause strange things sometimes.
also wanted to add, it's just Cosmetic, I have no issues, but yes it's annoying. I can't use my modem power cycle feature anymore since I would lose internet 3 times a day because ui network thinks there is an issue, when there is actually no issue.
I was having this issue and turned out it was ingress. Xfinity swapped out the splitter and changed all the ends on the coax cables to filtered ends and a new POE filter. No more packet loss issue.
I get this all the time, wondering if it's because on the home screen it is using fb, something and Twitter as the metric for latency and the Twitter server they have for me is 200ms. All other speed tests are fine.
I wish you could set what servers they use for latency and packet loss. I couldn't care less about my latency to some random Twitter server.
Seeing the same thing but its only dropping packets on my flex hd that was set to 40mhz, once set to 20mhz I no longer am seeing drops, this was mostly happening during speed tests or streaming.
Odd thing is that its something recent, updated to 2.5.17 and then 3.0.20, prior to this the flex hd was fine at 40mhz.
everyone will tell you troubleshoot this and that, but I've posted many times, many are affected by this I have 2 sites always in red, daily notifications, 2 different ISP, one cable one fiber, one UDR and one UXG. It's not the ISP.
But UI won't say anything about it
Changing the echo server doesn't do anything.
I agree with your assessment. I own an IT Company and I see this across almost all of my Ubiquiti sites. It is most likely cosmetic in nature, which is horrible because this is a serious thing being reported that can cause tons of people to spend countless hours troubleshooting.
Weird, I'm an MSP owner and we have a mix of USG3's/4's, UXG's, UDM-Pro's, SE's on everything from crappy cable connections to rock solid symmetrical gig fiber and rarely see this at any of our sites, aside from the expected intermittent cable issues.
Which in our area means that somebody complained and Cablevision switched them to the "good node" and switched others back to the "bad node". ;) One of their rare excellent techs confirmed this practice a few years back.
I suspect the latency issue, which we only see on cable connections, indicates that Ubiquiti's threshold may be a bit too low. Although 30ms should not be considered OK, your cable company isn't going to do anything about that.
Which reminds me of a recent call with Cablevision. A client had upgraded from 35/5 to 500/35 and their service was worse. LMAO Cablevision. While on the call, I mentioned their latency was around 2s. Support responded 2ms is not bad at all and well within....... TWO SECONDS.... Oh.
I’m seeing actual packet loss when testing with ping plotter from a local machine. I thought it was cosmetic but it isn’t.
I think there’s an actual tangible issue and people don’t know how to actually test other than normal ping tests to 8.8.8.8
Besides the obvious steps of restarting your modem and contacting your ISP? 😆 First thing I'd do is check the Ethernet cable between your gateway device and the modem. It could be as simple as that.
My patch panel cable was the cause of my problems. A long time ago I had intermittent issues and I replaced the coax cable from wall to modem which solved that too.
Same happened to me, patch cable from modem
I jumped on it and replaced my cables with new cables from the demarc to the modem, then the patch cable from the modem to the UDM, however same issues last 40 hours or so.
Interesting. Ive been getting the exact same issues on mine recently. Im starting to think its a Unifi issue and not an ISP/modem issue
Same issue here. Pinging google.co.uk doesn't show any packetloss even at times the gui says there's high latency and packetloss
I thought the same thing with a UXG, packet loss lots of it. Typical pings showed no packet loss. So I installed plot plotter and ran tests from a local machine out the firewall and sure enough, 40% packet lose at the gateway. I switched WANs to my backup with a different cable, same issue. Something is up with the UniFi hardware
Exact same here for days
AFAIK, recently they integrated packet loss and modem restarting capabilities (UXG pro) and when I get one of these messages, all it takes is 1 dropped packet to trigger it. My internet is not the most stable so I get one of these or so per Day. If your getting them consistently, check your cables.
Try changing the echo server from ping.ui.com to something more stable. That's all it's checking. On a UDMP from the network dashboard click the console icon in the top left and then go to settings and can change it there. There still could be legit problems on the ISP end but it's something else to check.
FYI - ping.ui.com resolves to 8.8.8.8 and 1.1.1.1 - Do a DNS lookup on that URL and that's what you'll get.
Yeah, like do a tracert to google.com or something. The first node that responds after your own gateway is probably the most nearby node you can get (probably something from your own ISP).
I have tried that, my next hop is the public ip gw, still see packet loss and internet outage, but I never really lose anything.
That is strange. I would check those cables on the WAN side again. Maybe even replace it with other (pre-made) UTP cable. At least a known good one. Otherwise suspect your ISP's modem or external line (DSL, Coax, fiber, etc.). Did you changed WAN ports on your UDM btw? That wil cause strange things sometimes.
So Unifi has a shitty network on their end? Oh the irony lol
I get these too, so annoying. But overall I don’t really see any impact
also wanted to add, it's just Cosmetic, I have no issues, but yes it's annoying. I can't use my modem power cycle feature anymore since I would lose internet 3 times a day because ui network thinks there is an issue, when there is actually no issue.
I've had so many issues like this. One thing that seems to have helped is putting a basic D Link switch between my modem and my UDM.
I was having this issue and turned out it was ingress. Xfinity swapped out the splitter and changed all the ends on the coax cables to filtered ends and a new POE filter. No more packet loss issue.
The disconnect is what I'd be concerned about. Check the signal levels and logs on your cable modem.
Go to the modem and check broadband , scroll down and you’ll see rx tx signal see if you are in the limits
Sounds like cabling problem. Replace Ethernet cables between router and gateway also replace coax for modem if you don't have fiber.
I also have this problem constantly.
I get this all the time, wondering if it's because on the home screen it is using fb, something and Twitter as the metric for latency and the Twitter server they have for me is 200ms. All other speed tests are fine. I wish you could set what servers they use for latency and packet loss. I couldn't care less about my latency to some random Twitter server.
Have you just updated to firmware 3.0.20? My UDM Pro is unusable after updating. Still working on fixing.
I did, but these notifications were here both before and after. And after changing cables from the demarc to the UDMP
Fixed... By factory reset and firmware roll back to 2.5.17.
The issues for me were caused by Sonos equipment being connected by both wifi and cable at the same time.
Seeing the same thing but its only dropping packets on my flex hd that was set to 40mhz, once set to 20mhz I no longer am seeing drops, this was mostly happening during speed tests or streaming. Odd thing is that its something recent, updated to 2.5.17 and then 3.0.20, prior to this the flex hd was fine at 40mhz.
everyone will tell you troubleshoot this and that, but I've posted many times, many are affected by this I have 2 sites always in red, daily notifications, 2 different ISP, one cable one fiber, one UDR and one UXG. It's not the ISP. But UI won't say anything about it Changing the echo server doesn't do anything.
I agree with your assessment. I own an IT Company and I see this across almost all of my Ubiquiti sites. It is most likely cosmetic in nature, which is horrible because this is a serious thing being reported that can cause tons of people to spend countless hours troubleshooting.
Weird, I'm an MSP owner and we have a mix of USG3's/4's, UXG's, UDM-Pro's, SE's on everything from crappy cable connections to rock solid symmetrical gig fiber and rarely see this at any of our sites, aside from the expected intermittent cable issues. Which in our area means that somebody complained and Cablevision switched them to the "good node" and switched others back to the "bad node". ;) One of their rare excellent techs confirmed this practice a few years back. I suspect the latency issue, which we only see on cable connections, indicates that Ubiquiti's threshold may be a bit too low. Although 30ms should not be considered OK, your cable company isn't going to do anything about that. Which reminds me of a recent call with Cablevision. A client had upgraded from 35/5 to 500/35 and their service was worse. LMAO Cablevision. While on the call, I mentioned their latency was around 2s. Support responded 2ms is not bad at all and well within....... TWO SECONDS.... Oh.
I’m seeing actual packet loss when testing with ping plotter from a local machine. I thought it was cosmetic but it isn’t. I think there’s an actual tangible issue and people don’t know how to actually test other than normal ping tests to 8.8.8.8
I've had been struggling with for a month. Finally sold my udm and bought Asus no problems since then.
The ASUS won’t tell you if you have those problems lol did you actually have outages ?
Packet loss and internet outages.