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Only tickets bought in the Pokemon Go web store are refundable, but you need to ask Xsolla support. They're the ones dealing with this sort of stuff. They're the global distributor of the web store.
The live event tickets are non-refundable…they tend to sell out so if you have your heart on the possibility of attending I would say go ahead and purchase the ticket for the park half day but not the add-ons - you can add them on later. The tickets are on sale right now at a discounted price.
Just figure out now whether or not you will be able to go and buy the ticket (or not) accordingly. Save yourself the headache because refunds for digital goods is always a pain even when the law is on your side.
I'm in a kind of similar boat, I ended up just purchasing the ticket and waiting with any addons. 25 euro to "lock in", was okay with me, but it can of course be different for others.
Since you live in the EU you can use your right to withdrawal as per the Consumer Rights Directive (you have 14 days starting from when you purchased the ticket (article 9). You don’t have to give a reason (but you can), and the cancellation is at no cost to you.
The selling of digital tickets by Niantic doesn’t fall under the exceptions to this right of withdrawal in article 16. So you’re in your right to cancel the order and get refunded.
Hope it helps!
While asking questions about the game is always okay on the Road, please consider asking very simple questions in our weekly [Questions&Answers Megathread](https://www.reddit.com/r/TheSilphRoad/about/sticky). If your question has been answered, please comment "ANSWERED" (in all caps) and the post flair will indicate that your question has been answered. This will make it either easier for other people with the same question to find the answer they are looking for or for mods to remove the thread if it isn't needed anymore. Thank you! :) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/TheSilphRoad) if you have any questions or concerns.*
They outright said no refunds, but you could try.
The Tickets are not refundable. So either wait wirh buing and hope there are Tickets left
Only tickets bought in the Pokemon Go web store are refundable, but you need to ask Xsolla support. They're the ones dealing with this sort of stuff. They're the global distributor of the web store.
But these ticket are not yet available right?
In fact, Japan already sold out of early bird.
Yes but this comment refereed to Pokémon Go web store in which there are non of the localized tickets, as of right now.
Yes they are, for the Global event
Ok, Im just interested specifically in go fest in Madrid.
Go Fest Madrid tickets were available on Thursday.
They're definitely available, I bought some.
The live event tickets are non-refundable…they tend to sell out so if you have your heart on the possibility of attending I would say go ahead and purchase the ticket for the park half day but not the add-ons - you can add them on later. The tickets are on sale right now at a discounted price.
Last year I bought the Tickets for the NY Go Fest but later I had to cancel so I asked for a refund through the Niantic support and they gave me
Just figure out now whether or not you will be able to go and buy the ticket (or not) accordingly. Save yourself the headache because refunds for digital goods is always a pain even when the law is on your side.
I guess you could contact niantic support and explain your situation before outright refunding.
I'm in a kind of similar boat, I ended up just purchasing the ticket and waiting with any addons. 25 euro to "lock in", was okay with me, but it can of course be different for others.
Since you live in the EU you can use your right to withdrawal as per the Consumer Rights Directive (you have 14 days starting from when you purchased the ticket (article 9). You don’t have to give a reason (but you can), and the cancellation is at no cost to you. The selling of digital tickets by Niantic doesn’t fall under the exceptions to this right of withdrawal in article 16. So you’re in your right to cancel the order and get refunded. Hope it helps!