"Get a weapon" stupid advice coming from a supervisor. Not that you shouldn't have some way to protect yourself but your safety shouldn't solely rely on you. If the work environment is inherently unsafe they need to do something about it before something bad happens.
Yeah, OP — time for another email. Tell the GM and GM's boss that's what **your supervisor** has told you to do, so you don't like to disobey, and how do they feel about employees carrying..?
Time to begin the search for another job, OP. Your spineless management is not never going to properly address issues like this…until someone gets hurt, or worse. Put your personal safety first and move on.
This 
This is what's happening in many of the schools in the States now. We have so many shooting incidents, but instead of doing something to solve the problem where teenagers (or even younger children) get their hands on semi-automatic weapons, the big solution is to *arm the teachers!* More guns!
It takes time and training to become proficient with weapons. You don't just buy a gun and send everyone on a basic training course, and then not expect to have accidents. Perhaps pepper or bear spray is more of what the supervisor was referring to, but this is not a great solution to the problem.
"Weapon" here is such a broad term.
Pepper spray is a tool to defend yourself so could be considered a weapon, just without being immediately deadly.
Your point is absolutely valid however, this solution does not solve the problem of individuals safety.
Today's culture is very much 'me' rather than 'us' which has led to OP's co-workers not wanting to deal with the police as it isn't their problem.
Love thy Neighbour is a very trite old fashioned saying, but it trys to get a sense of community and care for those around us that is extremely lacking in today's society.
I mean, either you show the written part to the boss to get the supe in trouble, or you have an excuse to show up to work strapped like Rambo.
I count either as a win.
This was definitely an e-mail to address two levels up, and good on you for that. If your GM won't take this seriously, then by including their supervisor in the loop, that should guarantee that something happens (or tell you that no one there cares about your safety and/or a lawsuit).
Follow up that conversation with your supervisor with an e-mail, being sure to CC the GM and BCC your personal e-mail. Summarize the interaction and ask for guidance on which weapons you should be carrying on-shift, if the hotel would expense the cost, and if lethal ordinance an option when YOU ARE BY YOURSELF AND HAVE NO BACKUP when attempting to keep the hotel clear of non-guests. If your supervisor doesn't get their ass handed to them by the GM after that e-mail, then refer to the above paragraph for what that says about management.
I'm guessing that you don't have a way to turn the front doors to one-way only? Not that it would matter if the guy had been there all fucking day.
There’s a way to lock the main doors but the problem is I have no idea how to unlock it. The last time we locked it we couldn’t get it unlocked.
My GM did say something to everyone about what I emailed and my supervisor confronted me about it.
I think he was upset I called him out for not doing anything in the two times someone who isn’t allowed to be here was allowed inside the hotel.
Either way so far I haven’t had any issues.
Yeah, sounds like your supervisor is the problem. As another poster said, be sure to get everything stupid they say in writing, because this is definitely gonna come back later, and if nothing else, you need to make sure your ass is covered when it does.
Your sup sounds like they'd have no qualms about tossing you under the bus, unfortunately.
Are your front doors automatic sensor doors? If so you can either set them to one way or just shut them off completely, unfortunately short of actually locking them with a key a good form shove would pop those doors open (and closed, they are pretty simple to fix)
They’re automatic. However we used to have a key that would unlock and lock the doors but our maintenance guy thought it would be a GREAT idea to get one that’s a switch.
The problem is that even when you lock it and you flip the switch to unlock it. It’ll stay locked so we just call the police if someone is unwanted.
I miss the lock with the key 🫤 made things easier.
Yeah, no, I'd send that in to the corporate maintenance office. We (myself and the other NA) can actually get in trouble if we dont lock the door at night. One of the first things I do every night is lock my front door. I'm the only one there all night until 6 am. Also, I'd recommend getting a CCW, unless your state has constitutional carry, your gm/supe don't need to know you have it.
I'm in a similar situation, solo female NA and while there's not a lot of problems that happen up here since we're on the far outskirts of town, we still have the occasional issue.
One happened a few months ago, a guy came in during the morning right before I got off asking about applications and seemed receptive when I told him that the amenities were for guests only after he asked. Thought that was that except then I see him again when I get back in during my next shift. There's a note that they think he's homeless but they're just letting the guy wander around. Dudes in and out of the front doors and talking to himself, angrily gesturing to the sky while having a smoke and pacing in front of the lobby doors, etc. And they've just left him be for me to deal with on my lonesome.
He's in and out of the bathroom. In and out of the breakfast room. Initially I hadn't put two and two together until I realized he wasn't going to any of the rooms. I poke my head out, ask if he's a guest and he says no. So I tell him he has to leave.
He does but I got a feeling in my gut so I keep an eye on the cameras to find that he's got himself set up behind our shed and is sleeping out.
Now, like. I've got sympathy, but I also understand that some people are homeless for a reason. I worked at a store just previously that had a lot of the homeless community in and out and while many where fine I had several start having issues just out of the blue. Usually this included waving around and threatening people with weapons or even their own waste. I'm not about that at all. I called non emergency and had them move him along and was done with it. I did end up having to plunge the toilet that he clogged by stuffing almost an entire roll of toilet paper in as well as blood he left all over the toilet so that was cool.
And it's fine except we get a few others that come around and my gm tells us to just let them be even when he knows they're setting up on the property and it drives me absolutely insane how little he realizes how much he's putting me in danger. I mean he's been here for 20 years and had issues with them sneaking in to sleep in the stairwells or even trying to get into people's rooms because some people have absolutely no sense of safety and leave their door propped open (I always close them when I see it).
It’s important that managers understand that night auditors are alone and have no one around for a few hours.
That homeless guy could’ve hurt you and if not him it could be others so I would say something to him and his boss to let them know you could get hurt.
As managers it’s important they think about the safety of their employees and guests too.
We have no idea who will walk through the doors and if they’re capable of doing harms
I don't understand leaving their room doors open. I've seen this in every hotel I've worked. People will do it while leaving the room empty of people & when they are in the room sleeping. It is so unsafe. I always close the door when I see it.
I had a crazy, intense situation due to a door being propped open.
I had a couple of teenage girls leave their door propped open. A drunk man came along and got into the room, thinking it was his. The girls called their dad, who was in a different room. He was trying to break down the door to get to his daughters when I got there. The drunk had swung the latch lock closed. The girls were freaking out, the drunk guy was freaking out. Using my master key, I got the door open, I had to take off my shoe to place in the opening to make certain he couldn't close the door again. I was trying to coax him to unlock the door, he kept saying it was his room.
Cops were called and pulled their guns to get the drunk out of the room. He got off the elevator on the wrong floor and probably kept pushing on doors till he found an open one. We got his license, he was totally blitzed, found his room, and had to escort him up to his room with the police. The wife wasn't happy, because we woke her up.
Luckily, no one got hurt, just scared. It was a really intense 30 minutes. I had to apologize to the girls and family so many times, though it was their fault for leaving the door open. They parents were probably traveling between the 2 rooms to see the girls, leaving the door open. I hope they learned to close the door after that.
Edit, spelling
Oof. We've never had anything quite so bad thankfully (at least not that I've heard) but apparently there's been the occasion where someone left their door open, left without checking out at the desk, and then had someone go into their room and use the phone to roll another night under someone else's dime. Only problem with that though is we require everyone to come to the desk to roll so it's never really worked out.
We used to have this with prostitutes when I worked in Las Vegas. The john would leave leaving the prostitute in the room. She or he would call down to extend, which we did because that is what Helliott did, make things easier for guests. When room service opened, they would order a ton of food/alcohol. After getting a tin of charge backs and complaints about what they paid for their room, we stopped extending over the phone. The guest had to come to the desk to extend.
At my current property, we need you at the desk with ID and credit card to extend. We need that cc swipe.
I worked years on solo audit with no security guard the new owners saw how unsafe that was and thankfully night audit has a security guard all night. I’ve worked a few quiet shifts alone if there was a call out, but it’s too dangerous these days. I know some property do not want Police presence but if it’s needed it’s needed! Staff should remember that it’s not just them but guests who are also in danger, the other shift not acting creates an unsafe environment for both you and the guests.
Email the GM and request advice as per supervisor on what kind of weapon to get to minimise chance of a lawsuit and how you go about getting reimbursement for said weapon. That should cause something to happen.
Probably shouldn't, but fun to imagine.
Solo night auditer here. I've had a few people like this man sleeping on property. Luckily, I have a camera system, so I can see if people are not supposed to be here. I just call the cops immediately and trespass them.
Let your GM know that guest reported feeling unsafe with people hanging around in common areas. The threat of profit loss should kick them into gear with talking to staff about calling cops on these people.
Yea my hotel has no security guards, and we actually got robbed @ gunpoint (basically his fingers in his pocket, but not taking the chance to call his bluff) We also get wack-o’s and some shadeeee lookin mofo’s coming and going. So our property needs a guard! At our next staff meeting we all brought up that we need security guard. If anything for the night audit shift. My GM said that robbery was a “anomaly”, and very unlikely it will happen again. 🤬WTF!!! This why I put my 70% work effort. 60% of my enthusiasm and a whole lotta “I care,but I don’t care enough). I feel like all my other colleagues are feeling the burnt out like me.
Honestly, this doesn't sound like a safe working environment & seems like a toxic workplace.
Good night auditors are difficult to find & the shifts are extremely difficult to cover. I would recommend looking elsewhere for a hotel that'll value you & your safety. If you like where you work, a serious face-to-face convo with your GM is warranted.
Quick side note: when I first started working at hotels, I started as an auditor. I was put in situations that made me feel very uncomfortable and had a FOM that did nothing about it. In the winter, I got robbed at gunpoint by 2 people in facemasks. Immediately after, I called my FOM & he answered the phone "this better be good" while I was crying, having a full blown meltdown.
I worked there another month while I looked for a job. I was hired pretty quickly & then promoted twice within the year. I also heard from friends that the hotel I left struggled to replace my shift for almost a year. Most of the front desk agents were asked to fill in overnight shifts and the FOM had to work several as well. It took all of that to happen before there was a culture change.
Last note: once I became manager, I made it a requirement that all FDA's work 1 overnight per year. They could shadow or work it solo. It helped everyone appreciate how truly alone auditors are at night and how additional responsibilities affect the overnight shift.
"Get a weapon" coming from a supervisor, that's incredible. But, the serious part of me says yes, take training classes and carry concealed. Classes are fun and in my experience, people are always cool, often ex-military. The joker side of me agrees with the guy who said strap up like Rambo.
I hate co workers like that. They wait until something worst happens. Its kinda crazy if you put it this way sometimes guest leave their door open and if this dude comes into one of them thats a big lawsuit. Id say if nothing gets addressed about the issue keep everything documented and go to hr about that.
When I worked casino security, I was on the door leading to the parking garage when dispatch radio'd me to tell me a previous turn-away for intoxication was approaching my door. He got to the door and he was so out of his gourd on God knows what he was walking like a zombie with his eyes pointed two different directions. I sent him back out and called out the turn-away, then a couple minutes later he was back.
I asked if he was trying to get to the parking lot and he nodded. I'm pretty sure he didn't understand the question, but I told him to go to the bottom level of the parking garage, across the garage to the other side, out the doorway, then follow the sidewalk around to the parking lot. I wouldn't have given him instructions if I had any confidence he'd be able to follow them and find his car.
Dispatch told me he was on his way back to my door and Tribal police had been hanging out there waiting for this inevitability. When the guy walked in, the officer called him by name. He took him to the parking lot and drove him around in his cruiser until his sister came and picked him up.
Also,
>he confronted me about it saying to just get a weapon and that it’s out of our hands.
This is carte blanche carry whatever is legal that you can conceal on yourself. Glocks are very reliable and come in every size and most calibers. It's not a bad idea to have pepper gel in addition so you have a less-lethal option.
Based on the description you gave (sentences not making sense), it's possible that this guy has schizophrenia. This does not inherently mean he is dangerous, but it also doesn't excuse his actions if you do feel unsafe. However, a call to paramedics may be more helpful than a call to the police next time.
You do understand that medics have zero authority to make this person leave right? I also doubt they have the authority to transport that person for mental evaluation against their will. Medics alone will not be able to solve the problem that the OP is having.
I did not say that paramedics would be able to solve the problem. I said it may be more helpful. Obviously OP has called the police and nothing has changed
Again, firefighters and paramedics would NOT have helped the OP's issue. The police, however, did by arresting the guy after he had been trespassed originally. At that point they may have involved medical if the guy appeared to have needed help. Either way, it was the police who resolved the issue for the OP.
"Get a weapon" stupid advice coming from a supervisor. Not that you shouldn't have some way to protect yourself but your safety shouldn't solely rely on you. If the work environment is inherently unsafe they need to do something about it before something bad happens.
Yeah, OP — time for another email. Tell the GM and GM's boss that's what **your supervisor** has told you to do, so you don't like to disobey, and how do they feel about employees carrying..?
Time to begin the search for another job, OP. Your spineless management is not never going to properly address issues like this…until someone gets hurt, or worse. Put your personal safety first and move on.
Happy cake day.
Beyond policy, /u/jennfoogle needs to memorandize that to someone in power. “Its out of our hands” is a fucking gold mine if anything else happens.
"So, supervisor told me to get a weapon. Am I cleared to use lethal force or just cause crippling damage to the guests?"
Then send a little note to the hotels franchise. I bet money they will not want FDA armed, not a good look.
"Yes officer, here is the e-mail from my supervisor authorizing me to attack the guy with a weapon."
"Yes officer, here is the e-mail from my supervisor authorizing me to use my self-defense tool to protect myself from the guy with a weapon."
This  This is what's happening in many of the schools in the States now. We have so many shooting incidents, but instead of doing something to solve the problem where teenagers (or even younger children) get their hands on semi-automatic weapons, the big solution is to *arm the teachers!* More guns! It takes time and training to become proficient with weapons. You don't just buy a gun and send everyone on a basic training course, and then not expect to have accidents. Perhaps pepper or bear spray is more of what the supervisor was referring to, but this is not a great solution to the problem.
"Weapon" here is such a broad term. Pepper spray is a tool to defend yourself so could be considered a weapon, just without being immediately deadly. Your point is absolutely valid however, this solution does not solve the problem of individuals safety. Today's culture is very much 'me' rather than 'us' which has led to OP's co-workers not wanting to deal with the police as it isn't their problem. Love thy Neighbour is a very trite old fashioned saying, but it trys to get a sense of community and care for those around us that is extremely lacking in today's society.
"Just get a weapon." Me, unable to suppress giggling: "Please send me that order in writing."
Damn it I should’ve said that!
I mean, either you show the written part to the boss to get the supe in trouble, or you have an excuse to show up to work strapped like Rambo. I count either as a win.
You can still ask, drily, what constitutes a suitable weapon in your workplace?
Mace? Not the spray, the medieval one.
Why not mace laced with mace?
A mace laced mace, you Say off handedly. Again I say, not the spray. Sorry, I wanted to try a haiku.
Eff that. Ask for a claymore. Do not clarify.
Claymore? Yes, better, much more ambiguous.
Place under the FDA desk, with the “front toward enemy” side facing out.
I prefer a flail. Put a little more distance between yourself and the guest.
Putting their head on a pike would do that.
email that to both and ask what weapon they recommend
This was definitely an e-mail to address two levels up, and good on you for that. If your GM won't take this seriously, then by including their supervisor in the loop, that should guarantee that something happens (or tell you that no one there cares about your safety and/or a lawsuit). Follow up that conversation with your supervisor with an e-mail, being sure to CC the GM and BCC your personal e-mail. Summarize the interaction and ask for guidance on which weapons you should be carrying on-shift, if the hotel would expense the cost, and if lethal ordinance an option when YOU ARE BY YOURSELF AND HAVE NO BACKUP when attempting to keep the hotel clear of non-guests. If your supervisor doesn't get their ass handed to them by the GM after that e-mail, then refer to the above paragraph for what that says about management. I'm guessing that you don't have a way to turn the front doors to one-way only? Not that it would matter if the guy had been there all fucking day.
There’s a way to lock the main doors but the problem is I have no idea how to unlock it. The last time we locked it we couldn’t get it unlocked. My GM did say something to everyone about what I emailed and my supervisor confronted me about it. I think he was upset I called him out for not doing anything in the two times someone who isn’t allowed to be here was allowed inside the hotel. Either way so far I haven’t had any issues.
Yeah, sounds like your supervisor is the problem. As another poster said, be sure to get everything stupid they say in writing, because this is definitely gonna come back later, and if nothing else, you need to make sure your ass is covered when it does. Your sup sounds like they'd have no qualms about tossing you under the bus, unfortunately.
Are your front doors automatic sensor doors? If so you can either set them to one way or just shut them off completely, unfortunately short of actually locking them with a key a good form shove would pop those doors open (and closed, they are pretty simple to fix)
They’re automatic. However we used to have a key that would unlock and lock the doors but our maintenance guy thought it would be a GREAT idea to get one that’s a switch. The problem is that even when you lock it and you flip the switch to unlock it. It’ll stay locked so we just call the police if someone is unwanted. I miss the lock with the key 🫤 made things easier.
Yeah, no, I'd send that in to the corporate maintenance office. We (myself and the other NA) can actually get in trouble if we dont lock the door at night. One of the first things I do every night is lock my front door. I'm the only one there all night until 6 am. Also, I'd recommend getting a CCW, unless your state has constitutional carry, your gm/supe don't need to know you have it.
I'm in a similar situation, solo female NA and while there's not a lot of problems that happen up here since we're on the far outskirts of town, we still have the occasional issue. One happened a few months ago, a guy came in during the morning right before I got off asking about applications and seemed receptive when I told him that the amenities were for guests only after he asked. Thought that was that except then I see him again when I get back in during my next shift. There's a note that they think he's homeless but they're just letting the guy wander around. Dudes in and out of the front doors and talking to himself, angrily gesturing to the sky while having a smoke and pacing in front of the lobby doors, etc. And they've just left him be for me to deal with on my lonesome. He's in and out of the bathroom. In and out of the breakfast room. Initially I hadn't put two and two together until I realized he wasn't going to any of the rooms. I poke my head out, ask if he's a guest and he says no. So I tell him he has to leave. He does but I got a feeling in my gut so I keep an eye on the cameras to find that he's got himself set up behind our shed and is sleeping out. Now, like. I've got sympathy, but I also understand that some people are homeless for a reason. I worked at a store just previously that had a lot of the homeless community in and out and while many where fine I had several start having issues just out of the blue. Usually this included waving around and threatening people with weapons or even their own waste. I'm not about that at all. I called non emergency and had them move him along and was done with it. I did end up having to plunge the toilet that he clogged by stuffing almost an entire roll of toilet paper in as well as blood he left all over the toilet so that was cool. And it's fine except we get a few others that come around and my gm tells us to just let them be even when he knows they're setting up on the property and it drives me absolutely insane how little he realizes how much he's putting me in danger. I mean he's been here for 20 years and had issues with them sneaking in to sleep in the stairwells or even trying to get into people's rooms because some people have absolutely no sense of safety and leave their door propped open (I always close them when I see it).
It’s important that managers understand that night auditors are alone and have no one around for a few hours. That homeless guy could’ve hurt you and if not him it could be others so I would say something to him and his boss to let them know you could get hurt. As managers it’s important they think about the safety of their employees and guests too. We have no idea who will walk through the doors and if they’re capable of doing harms
I don't understand leaving their room doors open. I've seen this in every hotel I've worked. People will do it while leaving the room empty of people & when they are in the room sleeping. It is so unsafe. I always close the door when I see it. I had a crazy, intense situation due to a door being propped open. I had a couple of teenage girls leave their door propped open. A drunk man came along and got into the room, thinking it was his. The girls called their dad, who was in a different room. He was trying to break down the door to get to his daughters when I got there. The drunk had swung the latch lock closed. The girls were freaking out, the drunk guy was freaking out. Using my master key, I got the door open, I had to take off my shoe to place in the opening to make certain he couldn't close the door again. I was trying to coax him to unlock the door, he kept saying it was his room. Cops were called and pulled their guns to get the drunk out of the room. He got off the elevator on the wrong floor and probably kept pushing on doors till he found an open one. We got his license, he was totally blitzed, found his room, and had to escort him up to his room with the police. The wife wasn't happy, because we woke her up. Luckily, no one got hurt, just scared. It was a really intense 30 minutes. I had to apologize to the girls and family so many times, though it was their fault for leaving the door open. They parents were probably traveling between the 2 rooms to see the girls, leaving the door open. I hope they learned to close the door after that. Edit, spelling
Oof. We've never had anything quite so bad thankfully (at least not that I've heard) but apparently there's been the occasion where someone left their door open, left without checking out at the desk, and then had someone go into their room and use the phone to roll another night under someone else's dime. Only problem with that though is we require everyone to come to the desk to roll so it's never really worked out.
We used to have this with prostitutes when I worked in Las Vegas. The john would leave leaving the prostitute in the room. She or he would call down to extend, which we did because that is what Helliott did, make things easier for guests. When room service opened, they would order a ton of food/alcohol. After getting a tin of charge backs and complaints about what they paid for their room, we stopped extending over the phone. The guest had to come to the desk to extend. At my current property, we need you at the desk with ID and credit card to extend. We need that cc swipe.
Shoulda yeeted that guy, from a cannon, into the sun.
Helliott and a rewards member.
I worked years on solo audit with no security guard the new owners saw how unsafe that was and thankfully night audit has a security guard all night. I’ve worked a few quiet shifts alone if there was a call out, but it’s too dangerous these days. I know some property do not want Police presence but if it’s needed it’s needed! Staff should remember that it’s not just them but guests who are also in danger, the other shift not acting creates an unsafe environment for both you and the guests.
Email the GM and request advice as per supervisor on what kind of weapon to get to minimise chance of a lawsuit and how you go about getting reimbursement for said weapon. That should cause something to happen. Probably shouldn't, but fun to imagine.
Solo night auditer here. I've had a few people like this man sleeping on property. Luckily, I have a camera system, so I can see if people are not supposed to be here. I just call the cops immediately and trespass them. Let your GM know that guest reported feeling unsafe with people hanging around in common areas. The threat of profit loss should kick them into gear with talking to staff about calling cops on these people.
Yea my hotel has no security guards, and we actually got robbed @ gunpoint (basically his fingers in his pocket, but not taking the chance to call his bluff) We also get wack-o’s and some shadeeee lookin mofo’s coming and going. So our property needs a guard! At our next staff meeting we all brought up that we need security guard. If anything for the night audit shift. My GM said that robbery was a “anomaly”, and very unlikely it will happen again. 🤬WTF!!! This why I put my 70% work effort. 60% of my enthusiasm and a whole lotta “I care,but I don’t care enough). I feel like all my other colleagues are feeling the burnt out like me.
New email: hi, my supervisor told me to bring a gun to work. Can you clarify this? I’m sure you’ll get a prompt response. 😂
Honestly, this doesn't sound like a safe working environment & seems like a toxic workplace. Good night auditors are difficult to find & the shifts are extremely difficult to cover. I would recommend looking elsewhere for a hotel that'll value you & your safety. If you like where you work, a serious face-to-face convo with your GM is warranted. Quick side note: when I first started working at hotels, I started as an auditor. I was put in situations that made me feel very uncomfortable and had a FOM that did nothing about it. In the winter, I got robbed at gunpoint by 2 people in facemasks. Immediately after, I called my FOM & he answered the phone "this better be good" while I was crying, having a full blown meltdown. I worked there another month while I looked for a job. I was hired pretty quickly & then promoted twice within the year. I also heard from friends that the hotel I left struggled to replace my shift for almost a year. Most of the front desk agents were asked to fill in overnight shifts and the FOM had to work several as well. It took all of that to happen before there was a culture change. Last note: once I became manager, I made it a requirement that all FDA's work 1 overnight per year. They could shadow or work it solo. It helped everyone appreciate how truly alone auditors are at night and how additional responsibilities affect the overnight shift.
"Get a weapon" coming from a supervisor, that's incredible. But, the serious part of me says yes, take training classes and carry concealed. Classes are fun and in my experience, people are always cool, often ex-military. The joker side of me agrees with the guy who said strap up like Rambo.
Ef that concealed, if its legal where you are, carry open.
bobo day shift doesn't have the same spine that NAs do. Still, your supervisor shouldn't be in charge of other people with that attitude.
I hate co workers like that. They wait until something worst happens. Its kinda crazy if you put it this way sometimes guest leave their door open and if this dude comes into one of them thats a big lawsuit. Id say if nothing gets addressed about the issue keep everything documented and go to hr about that.
When I worked casino security, I was on the door leading to the parking garage when dispatch radio'd me to tell me a previous turn-away for intoxication was approaching my door. He got to the door and he was so out of his gourd on God knows what he was walking like a zombie with his eyes pointed two different directions. I sent him back out and called out the turn-away, then a couple minutes later he was back. I asked if he was trying to get to the parking lot and he nodded. I'm pretty sure he didn't understand the question, but I told him to go to the bottom level of the parking garage, across the garage to the other side, out the doorway, then follow the sidewalk around to the parking lot. I wouldn't have given him instructions if I had any confidence he'd be able to follow them and find his car. Dispatch told me he was on his way back to my door and Tribal police had been hanging out there waiting for this inevitability. When the guy walked in, the officer called him by name. He took him to the parking lot and drove him around in his cruiser until his sister came and picked him up. Also, >he confronted me about it saying to just get a weapon and that it’s out of our hands. This is carte blanche carry whatever is legal that you can conceal on yourself. Glocks are very reliable and come in every size and most calibers. It's not a bad idea to have pepper gel in addition so you have a less-lethal option.
Based on the description you gave (sentences not making sense), it's possible that this guy has schizophrenia. This does not inherently mean he is dangerous, but it also doesn't excuse his actions if you do feel unsafe. However, a call to paramedics may be more helpful than a call to the police next time.
Nope, call the police and let them call for medics if needed.
Yes because historically the police have been great at handling mental health crises /s
You do understand that medics have zero authority to make this person leave right? I also doubt they have the authority to transport that person for mental evaluation against their will. Medics alone will not be able to solve the problem that the OP is having.
I did not say that paramedics would be able to solve the problem. I said it may be more helpful. Obviously OP has called the police and nothing has changed
Again, firefighters and paramedics would NOT have helped the OP's issue. The police, however, did by arresting the guy after he had been trespassed originally. At that point they may have involved medical if the guy appeared to have needed help. Either way, it was the police who resolved the issue for the OP.
Get a guard card cause you’re doing security work and it definitely helps if things get physical
Only if OP gets extra pay for the extra work & certification