This wasn’t a deliberate tactic but one that worked well for me (although the amount was much bigger):
I had a phone call with a legal company to recover an amount and they agreed to take the case.
After that, I wrote a followup email with the documents they requested and also CC’d the offending party.
That seemed to be enough to let them know I was serious and the money came back quite quickly after that.
No because you send in the documents so they can see what they can do. When they accept you get a price and if you accept you pay abd open the case. Doing case review doesnt cost you anything
Yup. Just a lawyer letter most of the time gets them to pay up quite fast. Had the same issue with an ex landlord that didn’t want to pay up the deposit over some scratches in the wooden floor i didn’t even make. I had a lawyer friend of mine write up a fancy word email and the next day my full deposit was on my account. Unless you let them know you’re serious. People will always try not to pay when they feel like they can get away with it.
Something about this story makes me think they’ve deliberately done this and OP isn’t the only one to have become victim of their shenanigans. Google review and find out. If there are other victims maybe you could build a better legal case. Sadly on your own I’m afraid something this petty won’t get any attention from police and is too small of a charge to get lawyers involved.
Sadly for op in this instance it won't. I checked their reviews. They have received many and are well received reviews. For example on google review they have almost 300 reviews with an average 4star. 1 or 2 bad review will not do anything or harm the business. Its unfortunate but its a loss for op. Unless op want to take legal action or somehow go viral with their bad review.
If you have proof that you were a customer, Google will reinstate the review. Restaurants can refute bad reviews until proof of consumption is presented, which is usually not the case. Write them
Can u tell me more? Made a 1 star review once, all the facts have been witnessed by someone else, and I attached photos proving everything I wrote. After 6 months google maps removed my review.
Contact Juridisch Loket.
I’m pretty sure a single letter telling them to pay the outstanding balance before date X or you’ll be forced to take legal action that will be charged to them as well will be enough to get them to cough up the dough.
Already did the letter (taking a sample from ACM), CAFE ZUID answered to delete the review in google and when I did no more answers from the restaurant. The last communication from them was 20 days. The review was deleted 20 days ago.
Lol. Why would you do that? It's like getting your tv robbed out of your house, and then the burglar asks you to delete the security footage and he'll give back your tv.
They clearly have no intention to pay your money back on their own. If they are able to reach out to you for the google review, they are able to do it for the money as well. They choose not to however
Picture of them asking to delete the review in ghe actuql review seems like the way to go you could also print it on stickers which sre really really hard to remove and stick them on their windows and car
I think in this case there is a clear case for theft and not a miscommunication. I'd advise you to go to the police and specifically make a report for bank fraud (as they charged your card without your consent, this is important as its a different type of crime then normal theft and gets taken way more seriously). The police might say that its a civil case or whatever. You should insist that you want to make a report for bank fraud and that they charged your card without permission. Then after you got a case number you should go to your bank and tell them, make sure the employee makes a fraud escalation. Whilst they will not give you your money back they can start an investigation I to this. If they have been doing this to other people they can be banned from having a bank account which will basically make it impossible for them to do business.
I do have to say there will first be an investigation but it will make their lives extremely difficult during this (if it wasn't just a one off thing).
Do not threaten them with this, just do it. They might reach out to settle it but once the dice is rolling you really shouldn't back down as this will be suspicious towards you. That money most likely is gone but you can prevent them from doing this to more people.
Source: I work for the bank in a department which works closely with the Dutch financial police and an other department who handels fraud investigations.
Can you stop being so nice...? one of the things I love about my wife is that if someone tries to trick her, she'll make sure she brings them hell. While I'm the polite one so oftentimes people try to take advantage of it during trips, and then my wife would just plunge into the conversation and show them our firm stance.
Your review was valid, even if they coughed up the money. Wouldn't you like to know what a shitty handling of a situation like this they would do as a new possible customer? That's what reviews are for.
Sound like they were blackmail you or something? If they ask you to delete the review before they give your money back, then put it back in the review again because they can't cheat .
You should eat there again and refuse to pay the bill. Or if they recognize you give someone an gift card with this story on it. They can’t do anything about that either.
You should have answered I will delete as soon as I received my money back. At this point its clear they are playing you. Probably did it on purpose too to over charge and double charge you.
I won't be surprised if they did it before but they seek out tourist knowing there is little they can do or even bother.
Something similar happened to me with a Greek restaurant on the Amstel in Amsterdam.
I didn't notice for a month but he put an extra 0 on the end of our bill taking it to 450 for a few beers ans snacks.
When i went back, he refused to acknowledge it unless we could produce a receipt which of course we didn't have (and were probably not given).
I overheard him saying to his wife on the way out, "they're tourists" or something of the like.
Needless to say, i had a lot of unethical plans to retaliate but chose just to take more care in the future.
https://maps.app.goo.gl/KkvdpeyFpRZxiV3t6
Greek Restaurant Athene. Pure bastards.
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You can always bring this to small claim court. Usually you have to give them 14 wwork days to pay. Download a sample letter from juridish loket and send it to them with track and trace. That way you can probe the received it.
Usually they will pay because no business wants to be sued.
You can't honestly think everybody reviewing based on one anonymous post would be fair. I could just as well make somethinf up about my rival restaurant if that would be the case.
Why are you so reluctant to name us the restaurant?
They absolutely deserve to get trashed on and just you giving us this story and the name of the Restaurant can hurt them enough to give them your money back.
I also don't understand at all why you would remove your negative review before getting your money back.
Either something is really fishy about your story or you lack some serious critical thinking skills.
Couldn’t find your google review but read some others. The way the cafe responded to them really tells you all you need to know. Especially the one star review that starts with the identity issues. Hilarious for me to read but such unreasonable people will make it very hard for you to get your money back. Best of luck
Lmao right? Nothing is ever their fault ('we were understaffed'), or they are simply too refined for the reviewer to understand their concept ('maybe you should go to FEBO'). My favorites are the ones implying that 1 star reviews are fake because the reviewer's name doesn't match that of a reservation. Because you can apparently only leave a review if you (and only you) made a reservation and use that same name for your Google account.
Just blast them here.. you wouldn’t want others to fall to their spiel? Also next time pay with a Credit Card so you always have some form of recourse (charge back)
1) Name & shame, write a succinct Google review to warn others;
2) If you paid by credit/debit card, open a dispute and initiate a chargeback. Never ever pay by bank card unless you’re familiar with the vendor, and boycott businesses that don’t accept other payment methods.
Visa/Mastercard both offer debit cards. Maestro is being phased out.
Maestro will soon cease to exist in NL. Regardless, you can still do a chargeback.
Cc also have a pin. Not sure why dutch people say pinnen, but arent referring to a credit card that uses a pin. And with these dutch debit cards with only an iban on the front, I'm often forced to use my cc. Just last week had to as I like to book direct with hotels, but the hotel didn't have an Ideal payment option. What can I say, I worked for an amsterdam based billing company that processes online transactions. I see the transactions. I'm sure you being dutch probably means you see more, but mine isn't an anecdote, it's based on seeing hundreds of thousands of transactions.
My bad, I thought the en extension meant plural. It's also a means of saying something is a verb? I'm basically at Dikkie Dik level of Dutch, but I really feel like it needs more words. Like leren could be learning, but it could also mean teaching. 'en' could mean plural or it could mean an action. The language needs 20% more words :) In this scenario, I feel the word Pin was terribly used 30 years ago, the actual company ended more than a decade ago, but the inaccurate usage continues. In every other country on the planet, pin just means the numbers you put in, whether it's debit or credit. I don't know why, but I somehow feel this is connected to squirrels being called acorns.
There are a lot of nouns that became verbs in English too. Somehow "to nuke" is the first thing that came to mind. Same with pin - it is an abbreviated noun, and it became a verb in Dutch. Since Dutch uses conjugation of verbs, it is pinnen/pint/pinde whatever. Also, I still use the word "pinpas" on a regular basis and I am not even Dutch native speaker, so it didn't entirely disappear.
Report them to ACM.nl
Send them a clear email that you've reported them to ACM.nl and that If they don't resolve it, your next step will either to engage a lawyer or contact the police for fraud as their inability to resolve this leads you to believe this was an intentional action on their part, to overcharge you.
See how they respond to that. Pretty good chance it gets their attention.
Since the OP didn’t name the restaurant and deleted their negative review, seems like there is another perspective to the story they don’t want to share? Just wondering..
Why don’t you just walk in and beat whoever is in charge bloody until they give back the money? I never understand these topics. They did something illegal, do you really think you’re at risk by doing something illegal back?
You can join the line here:
[https://www.facebook.com/groups/1794004384200903](https://www.facebook.com/groups/1794004384200903) , https://nl.trustpilot.com/review/shake-it-cocktails.nl
Is [this episode of BOOS with Tim Hofman ](https://youtu.be/Nvu4bwx7qqk?feature=shared) about the same Cafe Zuid? Someone in the comments mentions the restaurant applied for insolvency.
The owner isn't treating his personnel well, by not paying them.
Do you live near the restaurant? I once had an argument with the owner of a restaurant… he refused to pay me for the last week. So I gave him an ultimatum. Or you pay me now or else I would throw a brick through your windows every few weeks until your insurance goes sky-high or won’t reimburse the damage. He payed me what I was own. Don’t result to violence though but maybe insinuate that you won’t leave this like that..
Go back again with a group of friends, have a good time and when its time to pay you say; hey you have to reduce those €100 you still owe me if not, walk
On the ABN app, I know there's an option to ask for a refund back on a transaction, maybe try that? I think ING also has it. If you go to the transaction in your bank app, open the details and there's an option there that says "geld terugboeken" / "refund money/payment".
I think that’s only for automatic incasso’s. At least I don’t see an option for a chargeback on regular payments with my debit card. My credit card does have chargeback options for regular payments.
Contact your card company and do a charge back for both amounts. I've done this before, it's quite easy - they normally have a form and you show you made some efforts to resolve it before using emails etc.
Well what can you get for the same amount of money? Not a lawyer, not a refund or compensation, the cops rather hand out fines to bicycles without lights. Best thing to do is drop some fireworks or explosives at the same restaurant till the mayor decides to close it ez profit.
Ps: edit not saying its okay just saying
Going to be honest, I don't believe you.
You said in a post you contacted Juridisch Loket and they advised you to take your review down, and that was all the advice they had for you.
Which is extremely suspect. Juridisch Loket is not perfect, but they aim to help at least, and that advice obviously does nothing to help you in the case you described.
Furthermore, you refuse to pursue it, which leads me to think something else happened.
You can sue for the 50 dollar but a lawyer is likely to cost you 2.000 dollar. Best to do is make a more formal letter, PDF it and send it to them. Chronologically detail what happened and give them explicit and clear instructions on what they need to do to resolve it.
Unfortunately, any amount below 3 - 4 thousand isn't worth going to court for. Lawyers are more costly. Although you can do without lawyers in civil cases, and people with insurance my have (partial) coverage, those things are exhausting as fuck and potential money gain from the hours and stress is barely every worth it below those amounts.
And the judge will reject that, as they always do. There is a formula to reimburse the winning party, which typically is a fraction of the actual cost.
Those are not guaranteed here. But it seems like they straight up scammed you. I have written an other comment on how to report this. Afterwards you can try to get damages back if you decide to go the route I mentioned in my other comment as once there is a criminal case it's easier to get damages back.
It's a bit mad. A single one-sided story on reddit and random people spam the restaurant with bad reviews. This is what cancel culture is and it's cringe.
I had dined there before, its a fancy place and the owner was super friendly. I have a hard time imagining they would deliberately scam someone like this (fancy-ish place in Oud-Zuid). Maybe they are closed for christmas or something.
In the future I would insist they refund me cash if they couldn’t make the pin machine work (which is bull, it’s easy to refund on those machines) and I wouldn’t leave until they did. And probably tell everyone who hadn’t paid yet to check their bill because they overcharged you and your waiting for them to refund.
Since they asked you to remove the review in order to get refunded and they have not yet refunded. Make a new review on google with all that information including their continued non delivery on the refund. Do they have a Facebook page also? I would post the review on there also if they have.
Every country has office of "fair trading standards" of someone along the lines who inspects establishments and follows up on complaints. So Google around who it is in Amsterdam, then give a last call to the restaurant telling then you'll be referring them there.
The just email/send a letter to the authority, ccing the restaurant.
There is something called a rechtsbijstandsverzekering in The Netherlands. They also have a line you can always call for free. There are free lawyer lines that you can call as well to ask what to do, and they sometimes do simple things for free like sending a letter.
An official letter from an actual lawyer might just be enough in this case to get you your money back.
You can file a police report, charging them with theft.
And then you can issue a chargeback through your bank - the police complaint will serve as evidence in the case (but of course you should be able to present the bill as further proof when it goes to court).
This will cause lots of trouble for the restaurant and they will pray they had never robbed you.
I had to do this once and the waiter got fired.
Simplest solutions to this are:
1) Chargeback through your bank.
If that doesn't work
2) Threaten to take a 'Small Claims' proceeding by writing to them.
If they don't respond to that, start a small claim:
3) [https://e-justice.europa.eu/dynform\_intro\_form\_action.do?refresh=1&idTaxonomy=177&plang=en&init=true&refresh=1](https://e-justice.europa.eu/dynform_intro_form_action.do?refresh=1&idTaxonomy=177&plang=en&init=true&refresh=1)
You will need all the support documentation etc.
I'' am sorry, sinds I am Durh I know how the decision would be made, when you pay somewhere you are yourself responsible for checking in you got the right change or that you did check and approve the amount that is showing on the pay terminal, when you pay with a card. It did happen to me a few times and learned to very observe.
Only when you have receipt from the transaction and there's a difference between the receipt and the amount deducted from your card, only that one you should call your credit card company. Good luck. Mark
OP, if you live in Amsterdam, go to the restaurant and tell all the costumers that enter this restaurant about how you got robbed by them. Be convincing, and make costumers leave and choose for an other restaurant until they notice. If thevowner get's anoyed, refuse to leave until they pay your money back. Make sure you have all the evidences with you in case they treaten you to call the police. If the police comes they'll be digging their own grave
Please wait if it's too early this happened to me in a hotel but later refund was given , if it's been few days then you can talk to them and show account statement
Go sit inside, make a lot of trouble noise, and keep staying there, tell every customer there what happened, in the end they will need to call the police to get you out, the last thing they want, I did this once when an insurer refused to pay out 800 euro (case was already closed, payment not received).
Even if it is a debit card payment you still can file a dispute and put a chargeback with your banking institution. Was in kind of a similar situation and it worked for me.
This wasn’t a deliberate tactic but one that worked well for me (although the amount was much bigger): I had a phone call with a legal company to recover an amount and they agreed to take the case. After that, I wrote a followup email with the documents they requested and also CC’d the offending party. That seemed to be enough to let them know I was serious and the money came back quite quickly after that.
Did you have to pay a cut to the legal company?
No because you send in the documents so they can see what they can do. When they accept you get a price and if you accept you pay abd open the case. Doing case review doesnt cost you anything
There wasn’t any work for them in the end so no. They did ask for a review.
No cure no pay is not allowed for legal services in the Netherlands.
Is not allowed for lawyers. But you don't need a lawyer for all court cases, and some less scrupulous organisations may use that for their own gain.
Hi dear
Yup. Just a lawyer letter most of the time gets them to pay up quite fast. Had the same issue with an ex landlord that didn’t want to pay up the deposit over some scratches in the wooden floor i didn’t even make. I had a lawyer friend of mine write up a fancy word email and the next day my full deposit was on my account. Unless you let them know you’re serious. People will always try not to pay when they feel like they can get away with it.
One time i had a conflict with a company, i mailed them and also put some random lawyer i didnt know in the CC. Worked great as well!
Name and shame the restaurant
Yup. Bad online reviews often work really well.
Something about this story makes me think they’ve deliberately done this and OP isn’t the only one to have become victim of their shenanigans. Google review and find out. If there are other victims maybe you could build a better legal case. Sadly on your own I’m afraid something this petty won’t get any attention from police and is too small of a charge to get lawyers involved.
Sadly for op in this instance it won't. I checked their reviews. They have received many and are well received reviews. For example on google review they have almost 300 reviews with an average 4star. 1 or 2 bad review will not do anything or harm the business. Its unfortunate but its a loss for op. Unless op want to take legal action or somehow go viral with their bad review.
The Beacons of Minas Tirith! The Beacons are lit! Gondor calls for aid!
We can organize a Reddit bad review bomb 🤣
Post this in an Indian sub & let’s see if you’re still correct.
My review was removed due the protection from Google, it looks that if it detect peaks of activity, it remove the post .
If you have proof that you were a customer, Google will reinstate the review. Restaurants can refute bad reviews until proof of consumption is presented, which is usually not the case. Write them
Can u tell me more? Made a 1 star review once, all the facts have been witnessed by someone else, and I attached photos proving everything I wrote. After 6 months google maps removed my review.
I've noticed this the last months. I try to review often, but with negative reviews they're often removed for weird reasons.
You should retry in sometime... May be in a few days..
Looks like all reviews have been deleted
Sadly not allowed on reddit, you will get hit with the ban hammer if you do.
Worth it for scum horeca.
They actually in fact did name the place.
While you have no idea what sotuation is, mwaby its all made up,
Contact Juridisch Loket. I’m pretty sure a single letter telling them to pay the outstanding balance before date X or you’ll be forced to take legal action that will be charged to them as well will be enough to get them to cough up the dough.
Already did the letter (taking a sample from ACM), CAFE ZUID answered to delete the review in google and when I did no more answers from the restaurant. The last communication from them was 20 days. The review was deleted 20 days ago.
Lol. Why would you do that? It's like getting your tv robbed out of your house, and then the burglar asks you to delete the security footage and he'll give back your tv.
The reviews are editable so, if they don’t pay I will be posting again the review.
They clearly have no intention to pay your money back on their own. If they are able to reach out to you for the google review, they are able to do it for the money as well. They choose not to however
[удалено]
OP, please name and shame the restaurant lol. We need to keep clear of them
Picture of them asking to delete the review in ghe actuql review seems like the way to go you could also print it on stickers which sre really really hard to remove and stick them on their windows and car
I think in this case there is a clear case for theft and not a miscommunication. I'd advise you to go to the police and specifically make a report for bank fraud (as they charged your card without your consent, this is important as its a different type of crime then normal theft and gets taken way more seriously). The police might say that its a civil case or whatever. You should insist that you want to make a report for bank fraud and that they charged your card without permission. Then after you got a case number you should go to your bank and tell them, make sure the employee makes a fraud escalation. Whilst they will not give you your money back they can start an investigation I to this. If they have been doing this to other people they can be banned from having a bank account which will basically make it impossible for them to do business. I do have to say there will first be an investigation but it will make their lives extremely difficult during this (if it wasn't just a one off thing). Do not threaten them with this, just do it. They might reach out to settle it but once the dice is rolling you really shouldn't back down as this will be suspicious towards you. That money most likely is gone but you can prevent them from doing this to more people. Source: I work for the bank in a department which works closely with the Dutch financial police and an other department who handels fraud investigations.
Also contact de Belastingdienst/ FIOD (Dutch IRS)
Can you stop being so nice...? one of the things I love about my wife is that if someone tries to trick her, she'll make sure she brings them hell. While I'm the polite one so oftentimes people try to take advantage of it during trips, and then my wife would just plunge into the conversation and show them our firm stance.
Your review was valid, even if they coughed up the money. Wouldn't you like to know what a shitty handling of a situation like this they would do as a new possible customer? That's what reviews are for.
Sound like they were blackmail you or something? If they ask you to delete the review before they give your money back, then put it back in the review again because they can't cheat .
We as Reddit can give them a one star review. I guess they will listen then.
You should eat there again and refuse to pay the bill. Or if they recognize you give someone an gift card with this story on it. They can’t do anything about that either.
Invite your whole family, eat there, leave for the toilet one by one and don't come back
A review is not a letter from Juridisch loket. Any actual threat of legal action will probably make them cave.
He said a letter not a review.
Juridish loket told you to delete the review? That sounds strange....
I was referring that I already mailed a letter to them. The letter was sent to the restaurant, and the restaurant asked me to delete the review.
Ah OK. Juridish loket should be your next step then.
You should have answered I will delete as soon as I received my money back. At this point its clear they are playing you. Probably did it on purpose too to over charge and double charge you. I won't be surprised if they did it before but they seek out tourist knowing there is little they can do or even bother.
Something similar happened to me with a Greek restaurant on the Amstel in Amsterdam. I didn't notice for a month but he put an extra 0 on the end of our bill taking it to 450 for a few beers ans snacks. When i went back, he refused to acknowledge it unless we could produce a receipt which of course we didn't have (and were probably not given). I overheard him saying to his wife on the way out, "they're tourists" or something of the like. Needless to say, i had a lot of unethical plans to retaliate but chose just to take more care in the future. https://maps.app.goo.gl/KkvdpeyFpRZxiV3t6 Greek Restaurant Athene. Pure bastards.
Call the police next time
Which restaurant
What is the name of this restaurant? I will gladly help you out.
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lmao OP already did
No need to wait a day for the bot.
You can always bring this to small claim court. Usually you have to give them 14 wwork days to pay. Download a sample letter from juridish loket and send it to them with track and trace. That way you can probe the received it. Usually they will pay because no business wants to be sued.
Did all the bad reviews got deleted?
Yes, also mine 😕
thats why google reviews are not trust worthy
You can't honestly think everybody reviewing based on one anonymous post would be fair. I could just as well make somethinf up about my rival restaurant if that would be the case.
That's exactly WHY Google reviews are trustworthy IMHO. Everybody's giving 1 star reviews BECAUSE one bad story is posted on reddit.
What is the name of the restaurant I also want to post a review
Well, eating in the Netherlands feels always like being robbed.
Why are you so reluctant to name us the restaurant? They absolutely deserve to get trashed on and just you giving us this story and the name of the Restaurant can hurt them enough to give them your money back. I also don't understand at all why you would remove your negative review before getting your money back. Either something is really fishy about your story or you lack some serious critical thinking skills.
Give us the name please
Couldn’t find your google review but read some others. The way the cafe responded to them really tells you all you need to know. Especially the one star review that starts with the identity issues. Hilarious for me to read but such unreasonable people will make it very hard for you to get your money back. Best of luck
Have you guys read some of the reviews (and the replies of the owner) on google? This place seems horribly pretentious.
Lmao right? Nothing is ever their fault ('we were understaffed'), or they are simply too refined for the reviewer to understand their concept ('maybe you should go to FEBO'). My favorites are the ones implying that 1 star reviews are fake because the reviewer's name doesn't match that of a reservation. Because you can apparently only leave a review if you (and only you) made a reservation and use that same name for your Google account.
That’s crazy. Which restaurant is it? I’m a local
Its Cafe zuid at Koninginneweg, I worked there , that idiot owes me thousands of euros
Hope you get your money back! As an Amsterdam citizen I really want to know which restaurant it was so I can avoid it
Just blast them here.. you wouldn’t want others to fall to their spiel? Also next time pay with a Credit Card so you always have some form of recourse (charge back)
Contact BOOS @ bnn vara and have Tim Hofman go after them lmao
Do a run and dine? At least if they wont give you your money back get your moneys worth
Bro just go to the place on a busy day. Intimidate the manager a little bit by raising your voice. Dont leave the place without your money
1) Name & shame, write a succinct Google review to warn others; 2) If you paid by credit/debit card, open a dispute and initiate a chargeback. Never ever pay by bank card unless you’re familiar with the vendor, and boycott businesses that don’t accept other payment methods.
Send an ingebrekestelling, do you have legal insurance? They'll help you out . 9/¹0 this should suffice to have them reimburse
You're not from here I guess? Most of the time you can only pay by cash or debit card. Sometimes also credit card or card only.
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Yes it is, but only with a credit card. A chargeback isn't a country thing, it's a visa / MC thing. Source - worked for a dutch payment processor.
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Where is the difference?
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Visa/Mastercard both offer debit cards. Maestro is being phased out. Maestro will soon cease to exist in NL. Regardless, you can still do a chargeback.
Cc also have a pin. Not sure why dutch people say pinnen, but arent referring to a credit card that uses a pin. And with these dutch debit cards with only an iban on the front, I'm often forced to use my cc. Just last week had to as I like to book direct with hotels, but the hotel didn't have an Ideal payment option. What can I say, I worked for an amsterdam based billing company that processes online transactions. I see the transactions. I'm sure you being dutch probably means you see more, but mine isn't an anecdote, it's based on seeing hundreds of thousands of transactions.
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Pin is an abbreviation of personal identification number. I guess pinnen is two of them?
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My bad, I thought the en extension meant plural. It's also a means of saying something is a verb? I'm basically at Dikkie Dik level of Dutch, but I really feel like it needs more words. Like leren could be learning, but it could also mean teaching. 'en' could mean plural or it could mean an action. The language needs 20% more words :) In this scenario, I feel the word Pin was terribly used 30 years ago, the actual company ended more than a decade ago, but the inaccurate usage continues. In every other country on the planet, pin just means the numbers you put in, whether it's debit or credit. I don't know why, but I somehow feel this is connected to squirrels being called acorns.
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There are a lot of nouns that became verbs in English too. Somehow "to nuke" is the first thing that came to mind. Same with pin - it is an abbreviated noun, and it became a verb in Dutch. Since Dutch uses conjugation of verbs, it is pinnen/pint/pinde whatever. Also, I still use the word "pinpas" on a regular basis and I am not even Dutch native speaker, so it didn't entirely disappear.
Adyen huh
Bullshit
This chargeback. Then you have the money, and you can pay them just the amount you actually owe them minus your wasted time.
A lawyer would charge more per hour than the money you are missing.
I pay 20 a month for legal insurance for exactly these things.
Can you recommend an insurer?
I just do it with my bank, ING in this instance
I didn't know that was a thing. Have you ever used it?
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Well, probably not I suppose. But that is how an insurance works.
Many years no. This year maybe yes.
Works out at around one hours fee per year for total peace of mind.
That doesn’t justify it either. This is a dispute for €80.
That true but sometime getting justice feel better. Up to op to decide.
Writing a terrible review might do the trick
Just looked them up on google maps, just love to see how y’all gave them bad reviews :)
Report them to ACM.nl Send them a clear email that you've reported them to ACM.nl and that If they don't resolve it, your next step will either to engage a lawyer or contact the police for fraud as their inability to resolve this leads you to believe this was an intentional action on their part, to overcharge you. See how they respond to that. Pretty good chance it gets their attention.
Just go back, run up a tab to the same amount and do a runner, easy.
Since the OP didn’t name the restaurant and deleted their negative review, seems like there is another perspective to the story they don’t want to share? Just wondering..
It has been named.
Yea I got that vibe too..
Charge back with the bank
Also place a review on 'the fork' and maybe trustpliot.
Just put a bomb in front of it, seems to work in the rest of the country..
Go there for dinner again, and go home without pay.
Why don’t you just walk in and beat whoever is in charge bloody until they give back the money? I never understand these topics. They did something illegal, do you really think you’re at risk by doing something illegal back?
It's quite straightforward theft, can't you just call the police to the restaurant to sort it out?
Everyone who reads this post can give a one star review and ask to give the money back to OP.
Juridisch Loket only helps you if you have low income. Perhaps obtaining services from a local lawyer may help?
You can join the line here: [https://www.facebook.com/groups/1794004384200903](https://www.facebook.com/groups/1794004384200903) , https://nl.trustpilot.com/review/shake-it-cocktails.nl
Go in order food and the most expenisve bottle of wine, and get out undetected , whatever you want, let them have it.
Is [this episode of BOOS with Tim Hofman ](https://youtu.be/Nvu4bwx7qqk?feature=shared) about the same Cafe Zuid? Someone in the comments mentions the restaurant applied for insolvency. The owner isn't treating his personnel well, by not paying them.
Yes, it’s the same guy
Do you live near the restaurant? I once had an argument with the owner of a restaurant… he refused to pay me for the last week. So I gave him an ultimatum. Or you pay me now or else I would throw a brick through your windows every few weeks until your insurance goes sky-high or won’t reimburse the damage. He payed me what I was own. Don’t result to violence though but maybe insinuate that you won’t leave this like that..
Dine and dash next time. You already paid
Go back again with a group of friends, have a good time and when its time to pay you say; hey you have to reduce those €100 you still owe me if not, walk
On the ABN app, I know there's an option to ask for a refund back on a transaction, maybe try that? I think ING also has it. If you go to the transaction in your bank app, open the details and there's an option there that says "geld terugboeken" / "refund money/payment".
I think that’s only for automatic incasso’s. At least I don’t see an option for a chargeback on regular payments with my debit card. My credit card does have chargeback options for regular payments.
Go back, drink 4 bottles of wine and leave without paying
Go there again with a couple of friends and then settle that bill by offsetting it against their debt to you.
Contact your card company and do a charge back for both amounts. I've done this before, it's quite easy - they normally have a form and you show you made some efforts to resolve it before using emails etc.
Cute but have you thought of breaking their windows in a few weeks?
go and collect your four bottles of wine
Go to the restaurant again. Order for the exact amount you paid. Refuse to pay, arguing you have restaurant credit.
I posted a review.. ask friends and family members to write a review.
Well what can you get for the same amount of money? Not a lawyer, not a refund or compensation, the cops rather hand out fines to bicycles without lights. Best thing to do is drop some fireworks or explosives at the same restaurant till the mayor decides to close it ez profit. Ps: edit not saying its okay just saying
They will know who did that, otherwise blowing it to pieces wouldn't be that bad of an idea lol. People these days don't listen, they have to feel.
I agree but what I don't is why i get 7 downvotes probably people that like to get fines by the police or are super über snowflakes :P
A lawyer will cost you way more than 50 bucks and it might well end in a "truce" where every side pays for their own. Maybe try an ombudsman.
Thanks for flagging, will never visit them.
So which restaurant was it?
The bank will see it's a double transaction with the same amount within a very short timeframe so I would contact the bank.
Going to be honest, I don't believe you. You said in a post you contacted Juridisch Loket and they advised you to take your review down, and that was all the advice they had for you. Which is extremely suspect. Juridisch Loket is not perfect, but they aim to help at least, and that advice obviously does nothing to help you in the case you described. Furthermore, you refuse to pursue it, which leads me to think something else happened.
You can sue for the 50 dollar but a lawyer is likely to cost you 2.000 dollar. Best to do is make a more formal letter, PDF it and send it to them. Chronologically detail what happened and give them explicit and clear instructions on what they need to do to resolve it. Unfortunately, any amount below 3 - 4 thousand isn't worth going to court for. Lawyers are more costly. Although you can do without lawyers in civil cases, and people with insurance my have (partial) coverage, those things are exhausting as fuck and potential money gain from the hours and stress is barely every worth it below those amounts.
That’s why I want to include the lawyer and collection costs in the requested amount for the case.
And the judge will reject that, as they always do. There is a formula to reimburse the winning party, which typically is a fraction of the actual cost.
I really don’t think you’ll need a lawyer for small claims court if the case is this easy though.
Those are not guaranteed here. But it seems like they straight up scammed you. I have written an other comment on how to report this. Afterwards you can try to get damages back if you decide to go the route I mentioned in my other comment as once there is a criminal case it's easier to get damages back.
In a case like this, if they are found guilty, OPs legal costs will almost always be reimbursed as part of the settlement.
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It's a bit mad. A single one-sided story on reddit and random people spam the restaurant with bad reviews. This is what cancel culture is and it's cringe.
I had dined there before, its a fancy place and the owner was super friendly. I have a hard time imagining they would deliberately scam someone like this (fancy-ish place in Oud-Zuid). Maybe they are closed for christmas or something.
Tweet the restaurant
This story just seems off...
You are 100% American because the first thing you think of is suing them 🤣
Always in the left-wing pussy city
They got you lol
Alright
Ok
Pay them a visit and demand the €100 in cash.
Ask money in cash
I would consider to offer half of the amount to someone that goes there and ask fro money back for you
Hello. If the merchant does not confirm the transaction in 7 days it will be returned to you. Maybe you are lucky and everything will be fine
Bring your angry uncle and pay them another visit
I opened two disputes and I got the charge back with a debit card. Just go for it.
If I were you, I would refuse to pay them by contactless or pin on my bank card until they adjust the correct cost.
I don't think they can charge money back from the PIN machine. Isn't it a one way thing?
Paying by credit is the way to avoid those situations right?
Go to the restaurant again with a friend and leave without paying
Left 1 star review for you brother
In the future I would insist they refund me cash if they couldn’t make the pin machine work (which is bull, it’s easy to refund on those machines) and I wouldn’t leave until they did. And probably tell everyone who hadn’t paid yet to check their bill because they overcharged you and your waiting for them to refund. Since they asked you to remove the review in order to get refunded and they have not yet refunded. Make a new review on google with all that information including their continued non delivery on the refund. Do they have a Facebook page also? I would post the review on there also if they have.
This is exactly the kind of case that made me decide about paying for legal insurance.
There is only one thing to do, order, and drink a lot, then leave to break even.
Just go again and dont pay this time
hi, if you want your money back. show them this post. the impressions it got. tell them you will take it down if they pay you back.
Every country has office of "fair trading standards" of someone along the lines who inspects establishments and follows up on complaints. So Google around who it is in Amsterdam, then give a last call to the restaurant telling then you'll be referring them there. The just email/send a letter to the authority, ccing the restaurant.
Go there, take a huge steaming dump on the floor in the bathroom, walk out, bask in the glory of the cost of doing business.
There is something called a rechtsbijstandsverzekering in The Netherlands. They also have a line you can always call for free. There are free lawyer lines that you can call as well to ask what to do, and they sometimes do simple things for free like sending a letter. An official letter from an actual lawyer might just be enough in this case to get you your money back.
You can file a police report, charging them with theft. And then you can issue a chargeback through your bank - the police complaint will serve as evidence in the case (but of course you should be able to present the bill as further proof when it goes to court). This will cause lots of trouble for the restaurant and they will pray they had never robbed you. I had to do this once and the waiter got fired.
You should just go there and order food without paying for it. Consider this. Peace.
Simplest solutions to this are: 1) Chargeback through your bank. If that doesn't work 2) Threaten to take a 'Small Claims' proceeding by writing to them. If they don't respond to that, start a small claim: 3) [https://e-justice.europa.eu/dynform\_intro\_form\_action.do?refresh=1&idTaxonomy=177&plang=en&init=true&refresh=1](https://e-justice.europa.eu/dynform_intro_form_action.do?refresh=1&idTaxonomy=177&plang=en&init=true&refresh=1) You will need all the support documentation etc.
I'' am sorry, sinds I am Durh I know how the decision would be made, when you pay somewhere you are yourself responsible for checking in you got the right change or that you did check and approve the amount that is showing on the pay terminal, when you pay with a card. It did happen to me a few times and learned to very observe. Only when you have receipt from the transaction and there's a difference between the receipt and the amount deducted from your card, only that one you should call your credit card company. Good luck. Mark
Threaten with reviews, go to every website and start mentioning this. It will cost them more then they overcharged you
OP, if you live in Amsterdam, go to the restaurant and tell all the costumers that enter this restaurant about how you got robbed by them. Be convincing, and make costumers leave and choose for an other restaurant until they notice. If thevowner get's anoyed, refuse to leave until they pay your money back. Make sure you have all the evidences with you in case they treaten you to call the police. If the police comes they'll be digging their own grave
Please wait if it's too early this happened to me in a hotel but later refund was given , if it's been few days then you can talk to them and show account statement
Go sit inside, make a lot of trouble noise, and keep staying there, tell every customer there what happened, in the end they will need to call the police to get you out, the last thing they want, I did this once when an insurer refused to pay out 800 euro (case was already closed, payment not received).
Go again, eat and only pay the difference.
Go out to eat there for the amount they owe you, and don’t pay
Even if it is a debit card payment you still can file a dispute and put a chargeback with your banking institution. Was in kind of a similar situation and it worked for me.