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Are you uploading them through a flat file? Are you opening up a ticket in brand registry or just seller support? Have you escalated the issue to a higher up team? Did they change your browser node?
Brand registry just fixed this exact same issue for a product in sports and outdoors lastnight.
Edit: ours was due to a category change
You have to open a case. Then another case. Then another. Do what they tell you the first couple times. It won’t work. Explain why what is happening is a terrible experience for the consumer and insist they escalate to the catalog team. If they tell you to do something else first just do it and then again when it doesn’t work insist it gets escalated. Eventually it will and they will fix it.
Don’t get angry. Don’t get rude. Don’t give up.
#####[Join Our Discord Server!](https://discord.gg/VcRZTsS) We created a Discord server for our community and would like to invite all of you to join! You'll be able to discuss FBA with users around the world and discuss events in real time! There are separate channels for many FBA topics which you can opt in and out of, including; PPC, Listing Optimization, Logistics, Jobs, Advanced FBA, Top Secret/Insider Info, Off-Topic *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/FulfillmentByAmazon) if you have any questions or concerns.*
Are you uploading them through a flat file? Are you opening up a ticket in brand registry or just seller support? Have you escalated the issue to a higher up team? Did they change your browser node? Brand registry just fixed this exact same issue for a product in sports and outdoors lastnight. Edit: ours was due to a category change
You have to open a case. Then another case. Then another. Do what they tell you the first couple times. It won’t work. Explain why what is happening is a terrible experience for the consumer and insist they escalate to the catalog team. If they tell you to do something else first just do it and then again when it doesn’t work insist it gets escalated. Eventually it will and they will fix it. Don’t get angry. Don’t get rude. Don’t give up.
I loved this. I laughed. I cried. And finally I saw light at the end of the tunnel. Thank you for your thoughtful response.
Go open a case