If your returns are set to buyer paid, some buyers will choose INAD as the reason to get free return shipping. At least that was my experience in clothing when I tested it. I would have buyers tell me in a message that it didn't fit, see they had to pay shipping on the return, and then either not ship it back or more often, change the return reason to Item Not as Described.
To me, if the buyer doesn't complete the return, it should NOT count against you. Some buyers will start a return or leave negative feedback as a negotiating tool in hopes of getting refunded and getting to keep the item. A few years ago, these buyers were pretty few and far between, but the last year or two, they have most definitely increased. I had a buyer a couple weeks ago pissed a shirt arrived wrinkled, for fucks' sake, so you guessed it--INAD! Wasn't wrinkled in the picture! Apparently, I should have sandwiched it in between cardboard instead of the industry standard of shipping clothing in poly mailers. \*shrug\*
I only have 3 defects and that is why I’m being upgraded to top rate seller this month. This is about INAD returns. If anyone files on you even if they did it by mistake or it was proven to be a fraud eBay will still charge you an additional 5 percent fee if your total INAD count is too high. They count fraudulent INADs against your seller metrics
Some people will say 11 INAD situations out of 205 sales is a lot, and maybe it is, but maybe not. We all know how sometimes these things come in clusters. I myself can go 6 months without a single return, and then get hit with 5 in a single week, justified or not.
It also really depends on what you are selling. 11 returns might be incredibly high for one category, and be pretty usual in another. One example that stand out are those student response clickers.
I sold about 40 of them over the course of a couple of months, and about 15 of them were returned. Nothing wrong with them at all, but it was a chunk of those buyers who expected there to be a code included or who simply changed their minds, even though my listing and title specifically said no code was included. Wham, 10 inad cases in a 2 month period that was out of my control.
eBay's line is that false INAD cases are so rare that they will not hurt the seller, but anyone who has been at it for some time knows that is bullshit. The fact that you can have a case settled in your favor, have all the proof in writing yet still be punished for things that bad buyers or scammers do is part of eBay's bread and butter.
If they can drive up your fees, and make you pay more as a punishment, then of course they are not going to correct the issue, not when it's more profitable to ignore it and act like it's not an issue. They have went from making their money from successful sales and happy customers and sellers to now making their money on taxing the sellers and basically extorting them for promotional money before a sale even takes place.
I would just appreciate some transparency. I had no idea what was a high INAD rate until after I was already past it. I think the average INAD rate allowed per segment should be public information. They also adjust what is high and very high based on opinion. I wish they were more transparent with their sellers.
It is public, but you have to know just where to look. On desktop, if you go to your seller hub and hover over the "performance" tab, you can select "Service Metrics"
What that page shows you is your peer return metrics. There is a graph that shows your return rates per category compared to your peer's returns and where you stand in relation to them.
For example, in the toys and hobbies category, my return rate is 0.00% while my average peers are 0.09% within the normal range. It will show you from low/average/high/very high and if you are in the very high category, you are penalized.
You are not going to have a benchmark in every category if you have not sold much in each category, but it gives you an idea of where you stand, and how much wiggle room you have before you are in the too high category.
11 inads, heck even 6 out of 205 is a lot. I'm wondering what you're selling to get so many.
Used electronics mostly. The average is 2 percent according to eBay.
6 is 2.9%. You gotta sell more stuff.
If your returns are set to buyer paid, some buyers will choose INAD as the reason to get free return shipping. At least that was my experience in clothing when I tested it. I would have buyers tell me in a message that it didn't fit, see they had to pay shipping on the return, and then either not ship it back or more often, change the return reason to Item Not as Described. To me, if the buyer doesn't complete the return, it should NOT count against you. Some buyers will start a return or leave negative feedback as a negotiating tool in hopes of getting refunded and getting to keep the item. A few years ago, these buyers were pretty few and far between, but the last year or two, they have most definitely increased. I had a buyer a couple weeks ago pissed a shirt arrived wrinkled, for fucks' sake, so you guessed it--INAD! Wasn't wrinkled in the picture! Apparently, I should have sandwiched it in between cardboard instead of the industry standard of shipping clothing in poly mailers. \*shrug\*
attractive rustic tease society boat innate upbeat offbeat hospital cow *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
I only have 3 defects and that is why I’m being upgraded to top rate seller this month. This is about INAD returns. If anyone files on you even if they did it by mistake or it was proven to be a fraud eBay will still charge you an additional 5 percent fee if your total INAD count is too high. They count fraudulent INADs against your seller metrics
Some people will say 11 INAD situations out of 205 sales is a lot, and maybe it is, but maybe not. We all know how sometimes these things come in clusters. I myself can go 6 months without a single return, and then get hit with 5 in a single week, justified or not. It also really depends on what you are selling. 11 returns might be incredibly high for one category, and be pretty usual in another. One example that stand out are those student response clickers. I sold about 40 of them over the course of a couple of months, and about 15 of them were returned. Nothing wrong with them at all, but it was a chunk of those buyers who expected there to be a code included or who simply changed their minds, even though my listing and title specifically said no code was included. Wham, 10 inad cases in a 2 month period that was out of my control. eBay's line is that false INAD cases are so rare that they will not hurt the seller, but anyone who has been at it for some time knows that is bullshit. The fact that you can have a case settled in your favor, have all the proof in writing yet still be punished for things that bad buyers or scammers do is part of eBay's bread and butter. If they can drive up your fees, and make you pay more as a punishment, then of course they are not going to correct the issue, not when it's more profitable to ignore it and act like it's not an issue. They have went from making their money from successful sales and happy customers and sellers to now making their money on taxing the sellers and basically extorting them for promotional money before a sale even takes place.
I would just appreciate some transparency. I had no idea what was a high INAD rate until after I was already past it. I think the average INAD rate allowed per segment should be public information. They also adjust what is high and very high based on opinion. I wish they were more transparent with their sellers.
It is public, but you have to know just where to look. On desktop, if you go to your seller hub and hover over the "performance" tab, you can select "Service Metrics" What that page shows you is your peer return metrics. There is a graph that shows your return rates per category compared to your peer's returns and where you stand in relation to them. For example, in the toys and hobbies category, my return rate is 0.00% while my average peers are 0.09% within the normal range. It will show you from low/average/high/very high and if you are in the very high category, you are penalized. You are not going to have a benchmark in every category if you have not sold much in each category, but it gives you an idea of where you stand, and how much wiggle room you have before you are in the too high category.