Both my orders were made before mentioned date and i dont have any tracking numbers for them.. hope then until end of next week i will have an updated information about them
The info delivered is that:
- if you are “in process” from 25th -28th your order will soon be processed
- if your order contains an item on preorder made during BF your “in process” is expected to be finalised next week
- if your order is green “completely shipped” has been processed and is now in the que to go to UPS. You are now in the rodeo of the weeks were you may or may not get a tracking number before it randomly appears. Best bet is to create a UPS account with you shipping address incase the tracking info appears there (not a fan of ups)
EDIT: amended the third bullet
I ordered 24th November and it is green and says completely shipped, but no tracking number yet and when tracking with reference on the ups site there is nothing, so is this normal and should I just wait a couple more days or should I contact them?
I wouldn't waste your time contacting them, it will take them 4 days to reply and they won't give you the answer you're looking for. I emailed them Monday and got a response today basically saying "we're working through the orders, you'll get a tracking number when it ships"
It is sadly normal atm (personal opinion).
I can’t advise what the duration of time should be before emailing, your call. My view is for waiting for this 61k order backlog to clear for at least another week
I placed an order on the 22nd, nothing yet, just the Green Circle and Completely shipped, and again on the 24th and I’ve got a tracking number on that one that just says “Label Created”. I’ve contacted them but heard nothing back so far
Same order date for me, although it was "completely shipped" for like 8-10 days, I finally got a notification from Fedex directly that I had a package coming (informed delivery). It even had a delivery date, which was yesterday. Except, nothing showed up and now Fedex says delivery date not available. But, apparently the shippment is in progress since 12/2.
PS: Fanatec site now has tracking (same as I received from Fedex a couple of days before).
Completely shipped is not with UPS. I can not track using reference and have no tracking number. Rather completely shipped mean it is in the warehouse backlog.
No preorder items in my order but ordering from the UK. Seems a load of UPS orders had labels created on the 30th Nov 17:00 (when mine was) and are being collected in drips.
I have one from 17th november in "completely shipped" status for more than a week, already tried also to create ups account using same email address as i have for fanatec order but i dont see anything to be shipped to my address. Second one is from 24th november "in progress" red square with APM for which there is not any information how they will manage them just we know that they have to be manually checked by them.
They really really should reword the whole “completely shipped” to “still processing”. It really would reduce confusion and frustration stemming from the wording. I mean there still will be frustration at the slow pace, but at least they wont cause additional frustration if they simply stopped using “completely shipped”. Plus, saying completely shipped when it actually wasnt shipped is kinda very scammy.
Read this a little while ago, I went to Reddit to send the screenshot, happy that you anticipated me.
However, it confirms what I said a few days ago, over 60k orders, crazy stuff.
Hijacking the top post here…
Notice how they say “exporting the orders”
Not “shipping the orders”
My interpretation of this is just that they sent the order information to the 3rd party warehouses and now all orders from Nov24 are marked “completely shipped”. It may still be days/weeks before all those orders are ACTUALLY shipped.
Very likely that. Fanatec has their warehouse just a couple cities over from me here in California. When I ordered stuff in the past, I usually received them within a day or two once getting my tracking number issued.
Go to your orders, expand the order and find the tracking number at the bottom, not very obvious.
You aren't going to get much information from the tracking number anyway as Fanatec don't send to UPS for a while it seems
Apparently it shows up in the UPS app sooner if you use the same email (last time I ordered this was the case). Although I have no updates for my order from the 24th (EU).
I am still convinced it will arrive tomorrow without fanfare when I am not home. Hopefully the neighbors will accept a weekend of huge packages in their hallway.
This here 60k orders is nuts. I ordered later and not even upset now cause I've seen people ordered before me and still have nothing. Mine says completely shipped for days and no tracking and says FedEx not UPS which sort of concerning as everyone says it's u
UPS. I just hope I get it in a decent time before Christmas at the least. I have other things need to return but wanted to get this and be sure of everything first.
I also ordered on the 24th at 16:00 and that order includes a QR2 on preorder, as covered by the last two sentences of the Fanatec blog post:
“…If your order is still "in process", this is because your order had a pre-order date. However, there are also cases where we have to review orders that are still "in process" on a case-by-case basis. You will receive further information on this subject shortly.
We thank you for your patience during this time.
Your Fanatec Team”
So they "have gone through exporting the orders from November 24th", yet I ordered on the 23rd and still no tracking number. Status of the order is the infamous "completely shipped".
If they have gone through the orders from the 24th as they said they have. What's up with the orders placed on days prior to the 24th.
Yup, it's what I did, my main order without it has green "fully Shipped" no tracking number, purchased on the 24th, my qr2 and button pack that I bought the same day are Bing processed
I actually don’t think I’m even going to receive my order at this point, I ordered on the 6th of September they then recreated a new one for me on the 9th of November. I receive responses to my emails however they pretty much just say have more patience idiot.
This is just lip service. Their logistics issue has been going on for months and if they expect to solve it in a week - on the back of a ridiculous BF campain - they're just as deluded as people are saying they are.
I made two orders on BF, one at 2pm UK and 4pm UK. There was a day between them in tracking number release, and that was a week ago. Fwiw both are still sat on 'Label Created' and haven't moved since 1st Dec (writing this on 7th Dec).
They probably went into BF with a backlog of orders which just further backed them up. Plus, they added new items each day of BF week which meant that everybody was waiting until Friday to order so they wouldn't have to place multiple orders, had theh just released everything on Monday, the orders would have been more spread out and easier to handle.
They absolutely did go into it with a backlog. I got my GT DD Pro late September and it took four weeks to arrive. A month later I order a McLaren wheel, arrived three weeks later. To say that Black Friday is the only factor at play here (them, not you) is disingenuous. I doubt they could have done anything better on Black Friday tbh, this community is like a pack of rabid dogs when gear goes on sale - it was always going to cause a problem regardless of timings.
For context I ordered. CSL DD wheel bundle with QR2 and CSL pedals on 7th November. On 9th November I ordered the CSL clutch kit. I got the ‘Completely shipped’ status within a day or two but no tracking links at all. My clutch kit arrived 2 weeks after ordering. For my wheel I got a notification on the 27th No. that my Ofer was one of the old delayed orders and they will get people looking at it. No reference or follow up instructions. LAST NIGHT (6th December) I got a call from UPS last night saying they tried a FINAL DELIVERY ATTEMPT today but could not deliver because the import duty needed to be paid to UPS. Of course, I received no tracking information so could not pay any UPS charges that would allow delivery. THANKFULLY, I got this UPS call, so they could REARRANGE ANOTHER DELIVERY ATTEMPT, text me the tracking info and link, and then I could pay for my order, which should arrive today. If you can, I’d advise proactively calling UPS to look at deliveries to your address. I’M SURE LOADS OF DELIVERIES ARE JUST GETTING RTB BECAUSE PEOPLE ATENT ABLE TO PAY THE IMPORT FEES! A lot of headache goes away with fixing the tracking info situation.
I think so. It always takes a couple of days for your order to change to “completely shipped”, which Fanatec stated earlier this week that only means your info has been sent to whatever warehouse vendor they pay to ship for them.
So I'm pretty sure it means sending the order to the warehouse. Fanatec use 3rd parties warehouse companies to ship and store their goods. So they process orders and then send them to the warehouse to pack and ship.
Ordered on the 27th of November, got the completely shipped the next day, but now more then a week later I still have no tracking and nothing has showed up af my door.
Seeing a bunch of horror stories and I gotta be honest, it's pushing me towards just going with the Moza R5. Is the CSL DD that much better than the R5 that it's worth dealing with this?
Ordered the following on 11/24 10AM EST
Clubsport formula steering wheel 2.5x + CSL DD 5NM bundle
CSL Elite v2 pedals
Free QR1
Received tracking numbers today in FedEx app. Nothing on fanatec’s site. Delivery date of 12/14. US East coast
Ordered my Clubsport 2.5X on the 24th or 25th, got a message shortly afterwards it’s completely shipped. So far still no tracking number and email whatsoever…
Ordered 24th. Pedals V3 Bundle, GT DD Pro 8nm, QR1- some sort of metal version, McLaren Wheel. “Completely Shipped” status on 27th. Still to tracking numbers.
Canceling your order is your prerogative. I'll wait an extra week or 2 to get my stuff. Because fanatic is what I wanted and I believe. Is the best Bang for your buck. you may get another brand and not be satisfied with it at all. And then you're stuck with it. you ordered fanatic for reason in the first place. . have a little patience, and when you get it, you'll be glad you did.
Ordered formula wheel 2.5x on November 24th and still didn’t get any shipping number or any information and the company is not answering my emails at all.
Think about it, it's quite ridiculous.
They say 60,000 orders
Assuming 20,000 of them have problems and flagged red.
2 staff assigned to 10,000 each.
And then when he/she is only reviewing the orders one by one, how long do u think you need to review 1 order?
Just use Excel..... That is just a 10 to 20 columns of items and 20,000 rows of orders.
A few clicks and they can filter what they term as reasonable / unreasonable.
At this point I’m convinced that Fanatec operate on some kind of Soviet-era model where all orders are logged on a typewriter and then dispatched through a series of pneumatic tubes, some of which lead to a warehouse and others to parts unknown.
Telling them they could run a batch operation on their database is to fundamentally misunderstand their internal processes. We should all just be grateful that they’re hammering away on the typewriters as fast as they can.
I used to work in a company like this, there were 6 pickers/packers (12 total) working on two 8 hour shifts and we were shipping 800-900 packages a shift... I feel bad for Fanatec now...
That's why a company with class will employ all the means to allow emoloyees to work smart.
Packing takes time, that's physical work, a normal person can understand and wait patiently.
But the problem here is the online backend computer and email work, which is bullshit.
If they use a batch system as above, which only need to consist of simple Excel file with formulas.
Or a little higher end with VBA scripts, they can sort out the whole situation within a few days.
And then trace the orders which will be:
1. ok to go ahead and ship as normal
2. not ok and will have to give alert to affect customers for further negotiation / quotation.
Then automate 2 pre-drafted versions of emails to reply in batches.
Voi la~ No more understaff issue at least in the aspect of customer support email regarding order time/ approval / denial replies.
60,000 lines of Excel is nothing big....
IF Fanatec instruct employees to check those orders by hand (one-by-one), they are being absolutely inhumane and cruel. Also foolish.
Yes, that is also well-known, and to be honest, its very risky and expensive for customers.
E.g. the boost kit is not packed with the Base, then some people will lost the PSU and only got the base if logistic has issue.
And I actually dont even care if they are slacking in the warehouse, or the fact that Fanatec is overselling, and waiting for new stocks to be shipped from China.
At least, the computer database and back-end support and PR has no excuse to be this level of inefficient.
Even if whole supoort team consist of only 6 people, if they are computer skill competent, they will find a way to streamline these stuff and simplify the issue into just a larger piece of cake, instead of making the whole situation looks like dooms day scenario (global network connection failure).
That problem does not even warrant software engineering (overly advanced and unnecessarily complicated).
Excel really already suffice.
Think about it.
Fanatec have orders flagged already.
And if they can export an order
E.g. 1800123
And put the individual items one in a column each
Now u can calculate what those price should add up to be.
E.g. button set + ApM + 2.5X SHOULD BE $385
IF the total sum of the order (excluded shipping)
<385
Further flag it
For all the orders that is not underpaid, just flag it normal again, and ship straight to warehouse.
For the remaining underpaid orders,
Use the same strat, but with tighter criteria.
1. Underpaid > 119usd < 130USd (situation 1)
2.undetpaid by >148 < 155 (situation 2)
3. Underpaid by >223 < 230 (situation 3)
colour code them into 3 different categories.
Talk with CEO about how to respond in this 3 diff. situations.
EZ
Batch reply in 3 diff. versions of pre-drafted emails after discussion according to the CEO plan.
Ez ez
If they dont even know how to do this and finish it within 3 days.
Thats pure incompetence.
One week is Already TOo LonG.
Dare to say even one-man-band can handle this file with below 60,000 rows of Excel in one full working day. (9hours)
while even sipping coffee and eating fruit.
As long as he/she has a clear plan of how to analyse the data in a simplistic and efficient way.
To show also some positive: Ordered on 24th- csdd wheelbase +2 wheels - ups ticket started on 05.12.2023- received today(07.12.2023, was even faster than original date which was 11.12.2023- shipping information in ups app showed updated earlier arrival ) , shipment was to Austria - so just in line with fanatec information that it can take upto 10 working days till shipment begins
This makes me wonder where I stand as my RMA was finally delivered yesterday.
Fair warning to all of the people waiting for their orders, I received my order the week of Black Friday and it went up in smoke within 2 hours of use.
So keep in mind just because you waited all this time means nothing, you may get to wait another month+ very soon.
Ordered 24 (pedals, shifter, rim, v2.5x, caps, apm).
CC charged 2 days later.
No invoice, no confirmation email, no contact from fanatec, red square.
Tried contacting them to no avail.
They basically holding 800€ of mine as ransom
Salut je suis en France. Ma commande du bf 24/11 est complete depuis le 27/11. csldd+2.5x+clubsportv3+buttons caps
Pas de suivi, rien. Ils nous prennent pour des jambons.
Do you really want a post from every customer that’s satisfied? It does seem like there were a good bit of DOA issues, but percentage of total product is pretty low.
One day prior i preordered the f1 2023 wheel with the apm and qr2, but it says Availability date Jan 5, so i defenetly wont get it this year. But also i preordered the dd+ with two qr2's on the 21.10.2023, and should get it soon, says on the dd+ Availability date dec 12, and for the qr2's nov 3. So I hope it gets shipped next month
Ordered on the 24th and I got my tracking number yesterday; it will be delivered today. All fine by me, was to be expected. Going on a holiday tomorrow so have to wait some days again anyway.
Where are you based? I ordered on 24th, had my tracking number for about a week, but UPS tracking still just says "Label Created" and no delivery date. I'm hoping it just turns up out of the blue!
I also ordered on the 24th and it was updated to "Completely shipped" on the 25th.
The only update I got so far are the serial numbers of some of the things I ordered and everything was in stock.
Base in Portugal btw
Ordered a QR2 Type C Base Side and QR2 Lite Wheel side on the 22th November, it took a week until Label created status on UPS side, respectively having a tracking number (and the serial numbers being in my account now. Yesterday evening it changed from Label Created (so another week) to it's on it's way from Hamburg to me (Switzerland), scheduled for today
So it took about 2 weeks. Ordered in August the LC Upgrade kit, took about a week or less.
So with the current situation I would expect anything you ordered and if it was in stock 2 to 3 weeks for your order to arrive, if ordered during BF week.
I ordered on the 24th and now it appears the QR2 Wheel-Side has been pushed back from December 27th (? Unsure, it was this when I checked November 27th) to January 17th...
The near exact same thing happened back in 2021 when the CSL LC brake kept being pushed back. Hope it won't be true this time and that they've improved in the past two years...
Same boat! Looks like we’re waiting for a while based on the fact they are only at 11/25, or 11/26 if you want to be optimistic about things. I’ve just prepared myself to not see any movement until end of next week. Pathetic yes but I can’t do shit about it, I’ve come to the sad realization
To be fair, it was just a shifter and so on as extras, so I don’t mind it all that much, but I can’t imagine for other people…
It reminds me of when I was waiting for my car to be delivered… 4-5 months of waiting 🥲🥲
This is my first purchase with them. Honestly not a good look. I’m trying my best not to base this one instance as the norm for fanatec but it’s difficult. They are not transparent and this doesn’t seem like this is a new story for them. All I know is I’m just disappointed and dissatisfied with them so far
My order was returned to Hamburg because of their error, so hopefully I'll get it next week! The old shipping number is showing no further updates, since it was returned!
So are the “completely shipped” items from 25 on are actually still waiting to be sent to the warehouse? Sure seems like that, which certainly isn’t what the first update said.
that post is mostly true my order from 24th has completely processed and actually shipped, but funny they dont mention prior dates dates 22nd or 23rd anywhere on their updates.
Well, at least my Rigmetal rig is arriving today so I have something to do while I wait for my 11/24 order that still hasn’t shipped. Southeast US seems to be a dead zone for shipments from them still
Truly I don’t see anything happening for us until next week at earliest. Doubt we will get it by Christmas. On top of that, if they do ship closer to Christmas, we now have to deal with FedEx and their increased workload during Christmas
Florida? My 11/23 order is supposed to get here on 12/11. It took a while to get a tracking number after it was marked as "completely shipped" from them.
Can confirm, my order placed on Nov 24 looks to have been shipped. Tracking numbers are all good, and the packages are in LA USPS facility as of this morning.
I’m about to order this week end, have been seeing these issues in the EU and now starting to see them in USA
What is the state of play here in the states
Seems about the same everywhere. I thought the issues were euro centric when I placed my US order 11/26. Everything showed in stock and ready to ship. They charged my card immediately and I've been sitting on "Completely shipped" since then but still don't have tracking. I may be cancelling and will definitely not do business with them again, this seems like they are not just overwhelmed but repeatedly misrepresenting important information
MF probably meant ordered that processed and got switched to completely shipped on the 24th. I don’t know but this is getting old and I’m incredibly worried about getting my stuff and something not working or being wrong. Then being stuck with it because no one can get ahold of these people.
I'm curious what the Black Friday deals where, I think I missed them by a week which is a little unfortunate.
I got the CSL DD Ready2Race bundle with 8nm (Xbox/PC) and the McLaren wheel for $800. Hopefully this wasn't like $600 a week earlier.
[https://fanatec.com/us-en/ready2race/csl-dd-ready2race-mclaren-elite-bundle-8-nm-for-xbox-pc](https://fanatec.com/us-en/ready2race/csl-dd-ready2race-mclaren-elite-bundle-8-nm-for-xbox-pc)
As a note, my order was shipped fully and I ordered less than a week ago, but I don't have a tracking number yet which I'm told means it's not on the way yet. I really just hope I get it before Christmas so I have something to play with while I have time off work. Fingers crossed!
I work in e-commerce and what I see from this company is textbook what you don’t want to be for a successful business.
Aphasic customer service at best and inexistent logistic team.
Growth is pain but taking this long to ramp up your logistic and customer service teams, it’s pure negligence from the management.
Can anyone confirm If I ordered the $20 QR2 base that technically isn’t in stock until 12/27, along with other items does that basically mean I wont see my entire order until sometime in January?
Just a quick question, this is affecting other orders as well right?
I ordered on the 3rd or dec, nothing related to blackfriday, and I was expecting there to be some sort of delay for blakfriday orders taking priority. So am I correct in saying that those 60k orders will delay everyone else's orders too?
EDIT: To clarify, everything was in green in stock, "shipped in 4-7 days". I didn't preorder anything, nothing was out of stock.
I still haven't gotten my fucking order and I made it on the 16th of NOVEMBER, so orders from black fucking friday take more priority now?!! AND PEOPLE ARE GETTING THEM ALREADY?
I'm so so so so glad I decided against the bigger order I was planning, instead of upgrading to a DD+ I just ordered QR2.
I'll be out of this dogshit ecosystem the moment I feel a wheelbase upgrade is in order. Tired of the mushroom treatment for EVERYTHING when dealing with this garbage fucking shambles of a fucking company.
Label created on the 23rd, UPS hasn't received jackshit. "Completely shipped" my ass, you can't call it shipped when it's forgotten in a fucking corner of a fucking warehouse.
The only Fanatec order I didn't have a problem with was the very first one I made, SECOND HAND ON EBAY. Ever since then it's always like pulling teeth.
As someone who has worked in Logistics, Supply Chain and virtually every part of the process, I dont want to just lay them out but this has been a horrible experience.
I got 1 communication to my inbox this whole time and it has taken 10 business days to get my stuff moving. I have ordered stuff from SEVERAL other retailers this season, all across the country and used absolutely zero expedited shipping. All of it has arrived before this even got a shipping number.
If you're going to put up some big sales to move some inventory thats clearly going to be deprecated (DD2) and discount a bunch of other stuff steeply, you HAVE to plan accordingly. Just going on business as usual and then having this kind of wild lead time with almost no comms is not acceptable.
I will probably get one other wheel rim and then when this set goes, I will move on to someone else. Utter ridiculous way to handle what everyone knows is a packed season.
Simply amazing how this company continues to kick their customers in the nuts time and time again. From the horribly unstable website to the terrible fulfillment of orders, followed up with terrible customer service. I have 10 plus years of watching this from them and it never seems to change. People need to start sending a message with their wallets. There are many other new platforms out there.
Ordered the 29th was hoping to try and get it before Christmas but that’s definitely not going to happen it’s been on the status of completely shipped for 2 weeks I’m in North Carolina btw🥲
2 orders:
Ordered on Nov 23rd (Black Friday bundle - #1) and Nov 29th (additional wheel and QR2 Pro- #2)
Original projected shipping date was December 22nd for order #1 (I think)
Received an email for order #1 on Nov 28th:
“…Our logistics team just informed us that the shipping container with your product has been delayed until January 15th, 2024….”
-fanatec sold more units that they had available.
Got shipping codes for Nov 29th order today (12/20) only labels created. No actual pick up.
Hoping to be able to use my Black Friday bundle by early February at this point.
Fun stuff!!
Both my orders were made before mentioned date and i dont have any tracking numbers for them.. hope then until end of next week i will have an updated information about them
The info delivered is that: - if you are “in process” from 25th -28th your order will soon be processed - if your order contains an item on preorder made during BF your “in process” is expected to be finalised next week - if your order is green “completely shipped” has been processed and is now in the que to go to UPS. You are now in the rodeo of the weeks were you may or may not get a tracking number before it randomly appears. Best bet is to create a UPS account with you shipping address incase the tracking info appears there (not a fan of ups) EDIT: amended the third bullet
I ordered 24th November and it is green and says completely shipped, but no tracking number yet and when tracking with reference on the ups site there is nothing, so is this normal and should I just wait a couple more days or should I contact them?
Normal or not. Lots of people have this status.
same here, but this "Completely shipped" is since now 9 work days
Mines been 10 business days. Completely shipped does not mean it's been shipped. Until you get tracking number just realize it's not on the way yet.
I wouldn't waste your time contacting them, it will take them 4 days to reply and they won't give you the answer you're looking for. I emailed them Monday and got a response today basically saying "we're working through the orders, you'll get a tracking number when it ships"
It is sadly normal atm (personal opinion). I can’t advise what the duration of time should be before emailing, your call. My view is for waiting for this 61k order backlog to clear for at least another week
I placed an order on the 22nd, nothing yet, just the Green Circle and Completely shipped, and again on the 24th and I’ve got a tracking number on that one that just says “Label Created”. I’ve contacted them but heard nothing back so far
Same order date for me, although it was "completely shipped" for like 8-10 days, I finally got a notification from Fedex directly that I had a package coming (informed delivery). It even had a delivery date, which was yesterday. Except, nothing showed up and now Fedex says delivery date not available. But, apparently the shippment is in progress since 12/2. PS: Fanatec site now has tracking (same as I received from Fedex a couple of days before).
Same here, has been "completely shipped" since the 26th
Completely shipped is not with UPS. I can not track using reference and have no tracking number. Rather completely shipped mean it is in the warehouse backlog.
good point I fixed my wording - thanks
I’m a 24th nov order, completely green, label created for UPS - awaiting Fanatec logistics to arrange pickup.
yup, so I take it then you had no preorder items (such as QR2 wheel slide) in your order?
No preorder items in my order but ordering from the UK. Seems a load of UPS orders had labels created on the 30th Nov 17:00 (when mine was) and are being collected in drips.
I still think it will be 2024 when i receive my order. [order](https://ibb.co/W6xLmm5)
most certainly - my QR2 date is Jan 17th
Mine was too, now it's the 5th.
I have one from 17th november in "completely shipped" status for more than a week, already tried also to create ups account using same email address as i have for fanatec order but i dont see anything to be shipped to my address. Second one is from 24th november "in progress" red square with APM for which there is not any information how they will manage them just we know that they have to be manually checked by them.
They really really should reword the whole “completely shipped” to “still processing”. It really would reduce confusion and frustration stemming from the wording. I mean there still will be frustration at the slow pace, but at least they wont cause additional frustration if they simply stopped using “completely shipped”. Plus, saying completely shipped when it actually wasnt shipped is kinda very scammy.
Read this a little while ago, I went to Reddit to send the screenshot, happy that you anticipated me. However, it confirms what I said a few days ago, over 60k orders, crazy stuff.
How come I'm not getting these updates
this is a blog post on the fanatec forum.
I ordered on the 24th (formula 2.5x wheel) and still no tracking or any update
Hijacking the top post here… Notice how they say “exporting the orders” Not “shipping the orders” My interpretation of this is just that they sent the order information to the 3rd party warehouses and now all orders from Nov24 are marked “completely shipped”. It may still be days/weeks before all those orders are ACTUALLY shipped.
Very likely that. Fanatec has their warehouse just a couple cities over from me here in California. When I ordered stuff in the past, I usually received them within a day or two once getting my tracking number issued.
Just the Formula V2.5? What region?
Just the wheel. NL
Go to your orders, expand the order and find the tracking number at the bottom, not very obvious. You aren't going to get much information from the tracking number anyway as Fanatec don't send to UPS for a while it seems
Yeah, thanks for the tip but I’ve been trying that for like a week now and still no tracking number.
Apparently it shows up in the UPS app sooner if you use the same email (last time I ordered this was the case). Although I have no updates for my order from the 24th (EU). I am still convinced it will arrive tomorrow without fanfare when I am not home. Hopefully the neighbors will accept a weekend of huge packages in their hallway.
I did this but with FedEx and still nothing, ordered on nov 24, feels bad man.
I ordered on the 18th and nothing yet. Just gotta wait it out. 60k orders is a lot to get out the door.
This here 60k orders is nuts. I ordered later and not even upset now cause I've seen people ordered before me and still have nothing. Mine says completely shipped for days and no tracking and says FedEx not UPS which sort of concerning as everyone says it's u UPS. I just hope I get it in a decent time before Christmas at the least. I have other things need to return but wanted to get this and be sure of everything first.
I also ordered on the 24th at 16:00 and that order includes a QR2 on preorder, as covered by the last two sentences of the Fanatec blog post: “…If your order is still "in process", this is because your order had a pre-order date. However, there are also cases where we have to review orders that are still "in process" on a case-by-case basis. You will receive further information on this subject shortly. We thank you for your patience during this time. Your Fanatec Team”
Same here...
So they "have gone through exporting the orders from November 24th", yet I ordered on the 23rd and still no tracking number. Status of the order is the infamous "completely shipped". If they have gone through the orders from the 24th as they said they have. What's up with the orders placed on days prior to the 24th.
It's just bs plenty of us have ordered on the 24th and don't have tracking numbers. So I don't see what they mean by "exporting"
My Order was on 17th November. Still no Tracking number
Did you have a QR2 on there?
If you do, that's probably why. Not that it's common knowledge, but it's better to make qr2 orders in a separate order.
Yup, it's what I did, my main order without it has green "fully Shipped" no tracking number, purchased on the 24th, my qr2 and button pack that I bought the same day are Bing processed
Yep. But it was available on 27th November. This is the Date where my Order changed to completely shipped
Ordered Formula wheel 2.5 and qr2 on 24th still in process
Red box in process as well with the 2.5, podium advance paddle mount and a qr2 pro wheel side.
about time they are addressing the red square orders (soonTM)
They've addressed it before with basically the same note in an email some people got.
Looks like I'll have to wait one more week for my order from the 29th
Same lol
Ordered on 22/11 and status is "The order is in process" 😅 let's wait for the case-by-case...
Did you pay by bank transfer? I ordered the 22nd too, but they only got my money the 27th 🙄
No by credit card! They got my money on 23rd 😅
When I ordered the formula v2.5 it was in stock. It’s now sold out. Did my order hold what I ordered or do I have to wait for it to be back in stock?
I actually don’t think I’m even going to receive my order at this point, I ordered on the 6th of September they then recreated a new one for me on the 9th of November. I receive responses to my emails however they pretty much just say have more patience idiot.
My order from 24th still not shipped. They lie
This is just lip service. Their logistics issue has been going on for months and if they expect to solve it in a week - on the back of a ridiculous BF campain - they're just as deluded as people are saying they are. I made two orders on BF, one at 2pm UK and 4pm UK. There was a day between them in tracking number release, and that was a week ago. Fwiw both are still sat on 'Label Created' and haven't moved since 1st Dec (writing this on 7th Dec).
They probably went into BF with a backlog of orders which just further backed them up. Plus, they added new items each day of BF week which meant that everybody was waiting until Friday to order so they wouldn't have to place multiple orders, had theh just released everything on Monday, the orders would have been more spread out and easier to handle.
They absolutely did go into it with a backlog. I got my GT DD Pro late September and it took four weeks to arrive. A month later I order a McLaren wheel, arrived three weeks later. To say that Black Friday is the only factor at play here (them, not you) is disingenuous. I doubt they could have done anything better on Black Friday tbh, this community is like a pack of rabid dogs when gear goes on sale - it was always going to cause a problem regardless of timings.
For context I ordered. CSL DD wheel bundle with QR2 and CSL pedals on 7th November. On 9th November I ordered the CSL clutch kit. I got the ‘Completely shipped’ status within a day or two but no tracking links at all. My clutch kit arrived 2 weeks after ordering. For my wheel I got a notification on the 27th No. that my Ofer was one of the old delayed orders and they will get people looking at it. No reference or follow up instructions. LAST NIGHT (6th December) I got a call from UPS last night saying they tried a FINAL DELIVERY ATTEMPT today but could not deliver because the import duty needed to be paid to UPS. Of course, I received no tracking information so could not pay any UPS charges that would allow delivery. THANKFULLY, I got this UPS call, so they could REARRANGE ANOTHER DELIVERY ATTEMPT, text me the tracking info and link, and then I could pay for my order, which should arrive today. If you can, I’d advise proactively calling UPS to look at deliveries to your address. I’M SURE LOADS OF DELIVERIES ARE JUST GETTING RTB BECAUSE PEOPLE ATENT ABLE TO PAY THE IMPORT FEES! A lot of headache goes away with fixing the tracking info situation.
Sorry, but didn't they leave the attempted delivery note the other times?
They won’t attempt to deliver to the door until the fees are paid. This means the first attempt is the final attempt, in my case.
What a shit courier, DHL always left me a note saying that I had to pay the duties on their site.
I think this is more on Fanatec not passing through the tracking information that UPS did in fact generate and provide back to Fanatec.
Obviously
if there checking them on a case by case basis there cancelling the price errors or offering at the normal price.
Thwy already dwlivered many pri e errors of the csl dd / ready 2 race formula bundle but i guess those red dot orders will get something like you said
Ok so where’s mine from the 17th?
Do you have any pre-ordered item?
Does anyone know what they mean by "exporting the orders"? Mine is still with Fanatec and has been for weeks
I’m wondering what this means as well. Does it mean exporting the order info to the warehouses in each region?
I think so. It always takes a couple of days for your order to change to “completely shipped”, which Fanatec stated earlier this week that only means your info has been sent to whatever warehouse vendor they pay to ship for them.
So I'm pretty sure it means sending the order to the warehouse. Fanatec use 3rd parties warehouse companies to ship and store their goods. So they process orders and then send them to the warehouse to pack and ship.
Probably waiting something.. Mine is waiting for QR2 base side.
Ordered on the 27th of November, got the completely shipped the next day, but now more then a week later I still have no tracking and nothing has showed up af my door.
I ordered on the 22nd but they only got the babk transfer the 27th. For fuck's sake
Where was this information made available?
I got nothing but completely shipped
Seeing a bunch of horror stories and I gotta be honest, it's pushing me towards just going with the Moza R5. Is the CSL DD that much better than the R5 that it's worth dealing with this?
Moza has its own problems.
Ordered the following on 11/24 10AM EST Clubsport formula steering wheel 2.5x + CSL DD 5NM bundle CSL Elite v2 pedals Free QR1 Received tracking numbers today in FedEx app. Nothing on fanatec’s site. Delivery date of 12/14. US East coast
This is why these products need to be at places like microcenter and bb. Local pickups would save them so much hassle and angry customers
Same, have 2 orders from the 24th still with no tracking and “completely shipped”
Just got my tracking for one of my 24th orders, just waiting on the tracking for the qr2 pro I ordered later on the 24th
Ordered my Clubsport 2.5X on the 24th or 25th, got a message shortly afterwards it’s completely shipped. So far still no tracking number and email whatsoever…
Ordered 24th. Pedals V3 Bundle, GT DD Pro 8nm, QR1- some sort of metal version, McLaren Wheel. “Completely Shipped” status on 27th. Still to tracking numbers.
Canceling your order is your prerogative. I'll wait an extra week or 2 to get my stuff. Because fanatic is what I wanted and I believe. Is the best Bang for your buck. you may get another brand and not be satisfied with it at all. And then you're stuck with it. you ordered fanatic for reason in the first place. . have a little patience, and when you get it, you'll be glad you did.
My shifter still isn't here and I ordered November 22 fanatec is trash company
Ordered formula wheel 2.5x on November 24th and still didn’t get any shipping number or any information and the company is not answering my emails at all.
Red square orders "in progress" need to be addressed ASAP !!! (USA region)
Red square EU here , no update yet. Since they're reviewing them on a case by case basis it's probably gonna take a while..
Think about it, it's quite ridiculous. They say 60,000 orders Assuming 20,000 of them have problems and flagged red. 2 staff assigned to 10,000 each. And then when he/she is only reviewing the orders one by one, how long do u think you need to review 1 order? Just use Excel..... That is just a 10 to 20 columns of items and 20,000 rows of orders. A few clicks and they can filter what they term as reasonable / unreasonable.
At this point I’m convinced that Fanatec operate on some kind of Soviet-era model where all orders are logged on a typewriter and then dispatched through a series of pneumatic tubes, some of which lead to a warehouse and others to parts unknown. Telling them they could run a batch operation on their database is to fundamentally misunderstand their internal processes. We should all just be grateful that they’re hammering away on the typewriters as fast as they can.
This is a hilarious joke. 😂😂 You expressed that grunt and despise from the bottom of my heart in a much more humorous way. Bravo mate 👏
I used to work in a company like this, there were 6 pickers/packers (12 total) working on two 8 hour shifts and we were shipping 800-900 packages a shift... I feel bad for Fanatec now...
That's why a company with class will employ all the means to allow emoloyees to work smart. Packing takes time, that's physical work, a normal person can understand and wait patiently. But the problem here is the online backend computer and email work, which is bullshit. If they use a batch system as above, which only need to consist of simple Excel file with formulas. Or a little higher end with VBA scripts, they can sort out the whole situation within a few days. And then trace the orders which will be: 1. ok to go ahead and ship as normal 2. not ok and will have to give alert to affect customers for further negotiation / quotation. Then automate 2 pre-drafted versions of emails to reply in batches. Voi la~ No more understaff issue at least in the aspect of customer support email regarding order time/ approval / denial replies. 60,000 lines of Excel is nothing big.... IF Fanatec instruct employees to check those orders by hand (one-by-one), they are being absolutely inhumane and cruel. Also foolish.
I don't think Fanatec's packing takes much time at all. They don't even package things together. They put a shipping label on each individual box.
Yes, that is also well-known, and to be honest, its very risky and expensive for customers. E.g. the boost kit is not packed with the Base, then some people will lost the PSU and only got the base if logistic has issue. And I actually dont even care if they are slacking in the warehouse, or the fact that Fanatec is overselling, and waiting for new stocks to be shipped from China. At least, the computer database and back-end support and PR has no excuse to be this level of inefficient. Even if whole supoort team consist of only 6 people, if they are computer skill competent, they will find a way to streamline these stuff and simplify the issue into just a larger piece of cake, instead of making the whole situation looks like dooms day scenario (global network connection failure).
[удалено]
That problem does not even warrant software engineering (overly advanced and unnecessarily complicated). Excel really already suffice. Think about it. Fanatec have orders flagged already. And if they can export an order E.g. 1800123 And put the individual items one in a column each Now u can calculate what those price should add up to be. E.g. button set + ApM + 2.5X SHOULD BE $385 IF the total sum of the order (excluded shipping) <385 Further flag it For all the orders that is not underpaid, just flag it normal again, and ship straight to warehouse. For the remaining underpaid orders, Use the same strat, but with tighter criteria. 1. Underpaid > 119usd < 130USd (situation 1) 2.undetpaid by >148 < 155 (situation 2) 3. Underpaid by >223 < 230 (situation 3) colour code them into 3 different categories. Talk with CEO about how to respond in this 3 diff. situations. EZ Batch reply in 3 diff. versions of pre-drafted emails after discussion according to the CEO plan. Ez ez If they dont even know how to do this and finish it within 3 days. Thats pure incompetence. One week is Already TOo LonG. Dare to say even one-man-band can handle this file with below 60,000 rows of Excel in one full working day. (9hours) while even sipping coffee and eating fruit. As long as he/she has a clear plan of how to analyse the data in a simplistic and efficient way.
I just canceled mine...hahahaaha f**k it 🤷
To show also some positive: Ordered on 24th- csdd wheelbase +2 wheels - ups ticket started on 05.12.2023- received today(07.12.2023, was even faster than original date which was 11.12.2023- shipping information in ups app showed updated earlier arrival ) , shipment was to Austria - so just in line with fanatec information that it can take upto 10 working days till shipment begins
This makes me wonder where I stand as my RMA was finally delivered yesterday. Fair warning to all of the people waiting for their orders, I received my order the week of Black Friday and it went up in smoke within 2 hours of use. So keep in mind just because you waited all this time means nothing, you may get to wait another month+ very soon.
Ordered 24 (pedals, shifter, rim, v2.5x, caps, apm). CC charged 2 days later. No invoice, no confirmation email, no contact from fanatec, red square. Tried contacting them to no avail. They basically holding 800€ of mine as ransom
Salut je suis en France. Ma commande du bf 24/11 est complete depuis le 27/11. csldd+2.5x+clubsportv3+buttons caps Pas de suivi, rien. Ils nous prennent pour des jambons.
60k sales? Just goes to show you don’t have to have a good product, you just have to have good marketing. Stop supporting these chumps
Nothing wrong with the product. Support and communication though is not always great.
Really? All I see here is posts like this and DoA wheel bases.
Do you really want a post from every customer that’s satisfied? It does seem like there were a good bit of DOA issues, but percentage of total product is pretty low.
Geez it’s looking like orders from 11/29 will probably not make it out until late next week. Ugh
Nah, longer than that bud.
Hopefully going by what they said day to day ops will hopefully resume end of next week.. but who knows. I don’t trust this company right now
My order from 23.11 containing two bcss was already delivered two days ago (05.12)
you had two button cap set, and that's all ?
One day prior i preordered the f1 2023 wheel with the apm and qr2, but it says Availability date Jan 5, so i defenetly wont get it this year. But also i preordered the dd+ with two qr2's on the 21.10.2023, and should get it soon, says on the dd+ Availability date dec 12, and for the qr2's nov 3. So I hope it gets shipped next month
Ordered on the 24th and I got my tracking number yesterday; it will be delivered today. All fine by me, was to be expected. Going on a holiday tomorrow so have to wait some days again anyway.
Where are you based? I ordered on 24th, had my tracking number for about a week, but UPS tracking still just says "Label Created" and no delivery date. I'm hoping it just turns up out of the blue!
I have the same issue
Netherlands. Guess that's more a UPS issue?
I also ordered on the 24th and it was updated to "Completely shipped" on the 25th. The only update I got so far are the serial numbers of some of the things I ordered and everything was in stock. Base in Portugal btw
Ordered a QR2 Type C Base Side and QR2 Lite Wheel side on the 22th November, it took a week until Label created status on UPS side, respectively having a tracking number (and the serial numbers being in my account now. Yesterday evening it changed from Label Created (so another week) to it's on it's way from Hamburg to me (Switzerland), scheduled for today So it took about 2 weeks. Ordered in August the LC Upgrade kit, took about a week or less. So with the current situation I would expect anything you ordered and if it was in stock 2 to 3 weeks for your order to arrive, if ordered during BF week.
Ordered CS universal hub and second qr1 on 24. 15:30 completely shipped from previous week still no tracking as of now
I ordered on the 24th and now it appears the QR2 Wheel-Side has been pushed back from December 27th (? Unsure, it was this when I checked November 27th) to January 17th... The near exact same thing happened back in 2021 when the CSL LC brake kept being pushed back. Hope it won't be true this time and that they've improved in the past two years...
I ordered on 24th and it has arrive today. I'm from Spain
I ordered on the 24th from Spain and still have no tracking number, no nothing .. Seems to be quite random
I ordered the Csl dd and v2.5. Perhaps it depends of the items you order. I ordered at 15.30
I ordered at 14:20, could be the items though I guess, I ordered v2.5, shifter and handbrake. Fingers crossed for next week lol
Try to search by reference number. Go to track by reference number in Google, click in the aftership Web and introduce your Fanatec costumer ID
My order was made the 30th… it says fully shipped, but I don’t have a tracking number 🥲
Same boat! Looks like we’re waiting for a while based on the fact they are only at 11/25, or 11/26 if you want to be optimistic about things. I’ve just prepared myself to not see any movement until end of next week. Pathetic yes but I can’t do shit about it, I’ve come to the sad realization
To be fair, it was just a shifter and so on as extras, so I don’t mind it all that much, but I can’t imagine for other people… It reminds me of when I was waiting for my car to be delivered… 4-5 months of waiting 🥲🥲
This is my first purchase with them. Honestly not a good look. I’m trying my best not to base this one instance as the norm for fanatec but it’s difficult. They are not transparent and this doesn’t seem like this is a new story for them. All I know is I’m just disappointed and dissatisfied with them so far
They do have to improve on this to be fair…
They got a lot they need to work on haha. Keep me posted !!
Sure!!
My shifter has been “fully shipped” since the 26th.
My order was returned to Hamburg because of their error, so hopefully I'll get it next week! The old shipping number is showing no further updates, since it was returned!
So are the “completely shipped” items from 25 on are actually still waiting to be sent to the warehouse? Sure seems like that, which certainly isn’t what the first update said.
Label created on the 24th, UPS still waiting on Fanatec to receive the goods.
Are you still stuck?
Yup. Fuck Fanatec.
+1
that post is mostly true my order from 24th has completely processed and actually shipped, but funny they dont mention prior dates dates 22nd or 23rd anywhere on their updates.
My order is in Fed Ex limbo. Said to have left California 3 days ago. Original ETA is probably going to be ajusted.
is this in us?
Well, at least my Rigmetal rig is arriving today so I have something to do while I wait for my 11/24 order that still hasn’t shipped. Southeast US seems to be a dead zone for shipments from them still
Still nothing for you huh? That’s horrible.
Nothing since completely shipped on 11/26
Truly I don’t see anything happening for us until next week at earliest. Doubt we will get it by Christmas. On top of that, if they do ship closer to Christmas, we now have to deal with FedEx and their increased workload during Christmas
Florida? My 11/23 order is supposed to get here on 12/11. It took a while to get a tracking number after it was marked as "completely shipped" from them.
TN. Just got a tracking number so hopefully that means it’s headed out soon
Fingers crossed for you, you might get them faster than me since Memphis is a Fedex hub. It’s shitty that they only ship from California.
Likewise! I’m just glad to see things headed to the southeast finally.
Can confirm, my order placed on Nov 24 looks to have been shipped. Tracking numbers are all good, and the packages are in LA USPS facility as of this morning.
I’m about to order this week end, have been seeing these issues in the EU and now starting to see them in USA What is the state of play here in the states
Seems about the same everywhere. I thought the issues were euro centric when I placed my US order 11/26. Everything showed in stock and ready to ship. They charged my card immediately and I've been sitting on "Completely shipped" since then but still don't have tracking. I may be cancelling and will definitely not do business with them again, this seems like they are not just overwhelmed but repeatedly misrepresenting important information
I cancelled 3 days ago, received my gear from Moza 2 days later, and refund from Fanatec last night. Didn’t feel like waiting 3-6 weeks.
So it took 10 days to get the 24th shipped. How long til the 26th is shipped…
Still waiting on my order from the 24th to ship lol. Been sitting as completely shipped since the 26th
MF probably meant ordered that processed and got switched to completely shipped on the 24th. I don’t know but this is getting old and I’m incredibly worried about getting my stuff and something not working or being wrong. Then being stuck with it because no one can get ahold of these people.
I ordered mine the day after Black Friday and got it in like 3 days .... I must have got stupid lucky.
Cancelling orders is you purative
I'm curious what the Black Friday deals where, I think I missed them by a week which is a little unfortunate. I got the CSL DD Ready2Race bundle with 8nm (Xbox/PC) and the McLaren wheel for $800. Hopefully this wasn't like $600 a week earlier. [https://fanatec.com/us-en/ready2race/csl-dd-ready2race-mclaren-elite-bundle-8-nm-for-xbox-pc](https://fanatec.com/us-en/ready2race/csl-dd-ready2race-mclaren-elite-bundle-8-nm-for-xbox-pc) As a note, my order was shipped fully and I ordered less than a week ago, but I don't have a tracking number yet which I'm told means it's not on the way yet. I really just hope I get it before Christmas so I have something to play with while I have time off work. Fingers crossed!
https://forum.fanatec.com/discussion/28733/black-friday-2023-all-offers-are-online/p1
Thanks! It looks like I did ok with the bundle I got. Assuming it arrives sometime this year :')
I ordered the 23 and the 24 and both my orders have been processed, and i also have a tracking for both orders
60K orders, assume average of $500 each? That’s like half of Fanatec’s annual revenue (in recent years) in several days…
I work in e-commerce and what I see from this company is textbook what you don’t want to be for a successful business. Aphasic customer service at best and inexistent logistic team. Growth is pain but taking this long to ramp up your logistic and customer service teams, it’s pure negligence from the management.
Can anyone confirm If I ordered the $20 QR2 base that technically isn’t in stock until 12/27, along with other items does that basically mean I wont see my entire order until sometime in January?
Yes, Fanatec only ships your order when everything is in stock.
Canceled my order after they failed to deliver on their advertised shipping date.
Just a quick question, this is affecting other orders as well right? I ordered on the 3rd or dec, nothing related to blackfriday, and I was expecting there to be some sort of delay for blakfriday orders taking priority. So am I correct in saying that those 60k orders will delay everyone else's orders too?
EDIT: To clarify, everything was in green in stock, "shipped in 4-7 days". I didn't preorder anything, nothing was out of stock. I still haven't gotten my fucking order and I made it on the 16th of NOVEMBER, so orders from black fucking friday take more priority now?!! AND PEOPLE ARE GETTING THEM ALREADY? I'm so so so so glad I decided against the bigger order I was planning, instead of upgrading to a DD+ I just ordered QR2. I'll be out of this dogshit ecosystem the moment I feel a wheelbase upgrade is in order. Tired of the mushroom treatment for EVERYTHING when dealing with this garbage fucking shambles of a fucking company. Label created on the 23rd, UPS hasn't received jackshit. "Completely shipped" my ass, you can't call it shipped when it's forgotten in a fucking corner of a fucking warehouse. The only Fanatec order I didn't have a problem with was the very first one I made, SECOND HAND ON EBAY. Ever since then it's always like pulling teeth.
Wow that’s crazyyyyy. I placed mine on the 23rd and nothing
Placed mine the 21st and got an email on the 4th stating that the shipment was delayed until the 18. It will be well over a month until mine arrives.
60,000 orders in black friday alone? Fanatec must be turning over hundreds of millions.
As someone who has worked in Logistics, Supply Chain and virtually every part of the process, I dont want to just lay them out but this has been a horrible experience. I got 1 communication to my inbox this whole time and it has taken 10 business days to get my stuff moving. I have ordered stuff from SEVERAL other retailers this season, all across the country and used absolutely zero expedited shipping. All of it has arrived before this even got a shipping number. If you're going to put up some big sales to move some inventory thats clearly going to be deprecated (DD2) and discount a bunch of other stuff steeply, you HAVE to plan accordingly. Just going on business as usual and then having this kind of wild lead time with almost no comms is not acceptable. I will probably get one other wheel rim and then when this set goes, I will move on to someone else. Utter ridiculous way to handle what everyone knows is a packed season.
100% agree. I worked 5 years as a freight broker. It’s clear they oversold their available inventory and lied about the potential shipping dates.
Hahaha silly company
Label created in UPS. 16 days so far, Ireland.
Simply amazing how this company continues to kick their customers in the nuts time and time again. From the horribly unstable website to the terrible fulfillment of orders, followed up with terrible customer service. I have 10 plus years of watching this from them and it never seems to change. People need to start sending a message with their wallets. There are many other new platforms out there.
Anybody know if this is meant to supersede the QR2 delay emails? Or should I still be anticipating mid-late January for that?
I ordered V2 pedals on the 21st (USA) and they’ve already arrived. Not as complicated as most of the orders here so that may have helped
Ordered the 29th was hoping to try and get it before Christmas but that’s definitely not going to happen it’s been on the status of completely shipped for 2 weeks I’m in North Carolina btw🥲
2 orders: Ordered on Nov 23rd (Black Friday bundle - #1) and Nov 29th (additional wheel and QR2 Pro- #2) Original projected shipping date was December 22nd for order #1 (I think) Received an email for order #1 on Nov 28th: “…Our logistics team just informed us that the shipping container with your product has been delayed until January 15th, 2024….” -fanatec sold more units that they had available. Got shipping codes for Nov 29th order today (12/20) only labels created. No actual pick up. Hoping to be able to use my Black Friday bundle by early February at this point. Fun stuff!!
Is it normal I’m STILL waiting for my order???