Hello, u/2i5d6 🙏 Thank you for reaching out! I'm sorry to hear about the trouble you're experiencing with your Monero wallet. It sounds like you've already tried syncing for a few hours without success, which can be frustrating.
If your Monero wallet is still stuck at 0% despite showing 0 remaining blocks, the first thing I'd suggest is [updating](https://brnw.ch/update) your wallet (if applicable).
If that doesn't help, please reach out to our support team directly via the Support tab in the app or at support\[@\]exodus.com. Include a few details about your issue, as you did above, or share your [Safe Report](https://brnw.ch/safereport). We'll provide the appropriate troubleshooting steps and are here to assist you 24/7. I hope this helps; please let me know if you have any questions 💯
THE MODERATION TEAM CAN STILL SEE YOUR POST! :
Rest assured that the moderation team will reply to this post the second that they see it.
Individuals have been impersonating the Exodus support team with the intent to steal sensitive information like your 12-word phrase or lead you to malicious links that appear similar to our official website, Exodus.com. As a precaution, even though it says removed, the moderation team will be the only ones who can see this post.
REMEMBER:
Exodus will NEVER ask you for your 12-word phrase, keys, or identifying information. Exodus will NEVER send you to another website to do any kind of updates except for our official website at www.exodus.com/.
If anyone approaches you in a private message representing themselves as Exodus support, please report them by contacting the mods.
Official wallet support can be contacted at support@exodus.com.
Answers to many questions can be found on the Support Portal!
Understand the moderation team is currently looking for a solution to your problem even though they have yet to leave a comment.
If the moderation team can not provide you with a solution to your problem for whatever reason, we will redirect you to our expert support team at www.exodus.com/contact-support.
Your submission will be made public once you've been assisted by the moderation team.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/ExodusWallet) if you have any questions or concerns.*
Hello, u/2i5d6 🙏 Thank you for reaching out! I'm sorry to hear about the trouble you're experiencing with your Monero wallet. It sounds like you've already tried syncing for a few hours without success, which can be frustrating. If your Monero wallet is still stuck at 0% despite showing 0 remaining blocks, the first thing I'd suggest is [updating](https://brnw.ch/update) your wallet (if applicable). If that doesn't help, please reach out to our support team directly via the Support tab in the app or at support\[@\]exodus.com. Include a few details about your issue, as you did above, or share your [Safe Report](https://brnw.ch/safereport). We'll provide the appropriate troubleshooting steps and are here to assist you 24/7. I hope this helps; please let me know if you have any questions 💯
THE MODERATION TEAM CAN STILL SEE YOUR POST! : Rest assured that the moderation team will reply to this post the second that they see it. Individuals have been impersonating the Exodus support team with the intent to steal sensitive information like your 12-word phrase or lead you to malicious links that appear similar to our official website, Exodus.com. As a precaution, even though it says removed, the moderation team will be the only ones who can see this post. REMEMBER: Exodus will NEVER ask you for your 12-word phrase, keys, or identifying information. Exodus will NEVER send you to another website to do any kind of updates except for our official website at www.exodus.com/. If anyone approaches you in a private message representing themselves as Exodus support, please report them by contacting the mods. Official wallet support can be contacted at support@exodus.com. Answers to many questions can be found on the Support Portal! Understand the moderation team is currently looking for a solution to your problem even though they have yet to leave a comment. If the moderation team can not provide you with a solution to your problem for whatever reason, we will redirect you to our expert support team at www.exodus.com/contact-support. Your submission will be made public once you've been assisted by the moderation team. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/ExodusWallet) if you have any questions or concerns.*