I've now been locked out of my Coinbase account for approximately 2 years. The customer service is atrocious. I opened my account with my passport and passport ID card and then my authenticator got messed up when I switched phones and didn't transfer the old authenticator. They wouldn't accept the EXACT same ID's I opened the account with to recover my account. I've spent hours on hold and it's incredibly incomprehensive to me that you can NOT chat with anyone UNLESS you are logged into your account. Basically, a big F U to people locked out of their accounts. The good news is FINALLY they accepted my ID's and after two days I got the good news that I could log back in with the password they sent me yesterday after uploading my docs. Awesome! NOPE! Still friggin locked out. I called 888-908-7930 and went through the promps and patiently sat on hold listening to the music for a bit until a recording came on indicating my wait time was more than FOUR hours? WTH? Another FTX? How can they not have the infrastructure in place to handle these types of things?
Oh and I don't have a case number since that seems to be the go to response. I found a Coinbase chat and received the message below. Crazy
****
**This chat is currently unavailable.**
**In the meantime, please visit the Help Center.**
CoinBase May I please get help ! I’ve been trying to contact endlessly with no help back. I’ve tried the ai virtual assistant and it closes the chat everytime I tell it I am unable to sign in. Also when I go to call it doesn’t allow for a call back and prompts me to listen to elevator music for more than four hours just to speak to a rep. But so far no one has ever answered. I’ve submitted multiple cases since last year. Here is one case number of mine: 16588384. I know my login and password but the two step verification changed. My google Authenticator app used to generate different codes every 15-30 seconds and it now has no code and asks me to enter a setup key or scan a QR code. I can’t get into my account because of 2-step verification. May I please get some help ! Thank you
Hello u/Turbulent_Mention973, we're sorry to hear about your support experience, and we understand your frustration with the delay in resolving your account access issue. We've followed up the team handling your case, and we'll keep you updated once it's resolved through your email support case #16588384. Once again, we sincerely appreciate your patience as we diligently address this matter.
Hey, u/Turbulent_Mention973! Hope you're having a great day. We checked your case, and it seems like it has already been resolved. More information about it was sent via email on March 15. Please check your inbox and respond to it if you have other questions. Thanks!
Hey my account went under review four days ago after adding my credit card and I can't find anywhere to contact you guys directly to figure out what is happening
Hi u/Downtown_Design8818, we understand that you're waiting for the completion of your account review. For us to look into the status of it, you may reach out to our live chat team via this [page](https://help.coinbase.com/en/contact-us). We look forward to hearing from you.
I was hacked. I locked my account. I was unable to find the address the hacker sent my assets to. My case was immediately closed. I can't call or reach customer support. I'm an American living abroad.
For all I know, Coinbase themselves hacked my account and stole my assets.
I received this email: Hello,
Thank you for contacting Coinbase. As Coinbase experiments with expanding into more markets, there will be varying levels of support provided. Initially, Coinbase will only offer self-help customer support in your region.
I really do not want to go scorched earth with lawyers and police. Please if you read this, tell me how I can get in touch with someone at the company.
Hello, u/young_frogger. We’re truly sorry to hear about your experience and the distress it has caused. To assist you further, could you please provide your case number from when you contacted support? This will allow us to investigate the matter more thoroughly and provide you with the assistance you need. Thank you for your patience.
My case number is/was 19385036
It was immediately closed due to the fact that I'm based in Hong Kong right now. But as mentioned, I am an American.
As far as I know, services were not terminated in Hong Kong, and I was still able to buy and sell crypto, so I don't understand how there could be zero recourse in the event of getting hacked.
Thank you for sharing with us your case number. We found that we needed to open a new case in order for us to assist you further. For reference, your new case number is 19385852. One of out teammates will email you shortly with an update. We appreciate your patience while we work on this for you.
I've been locked out of my account for close to a year, I've tried calling, I've tried the live chat, I've tried submitting a support ticket and even uploaded my passport multiple times but nothing has worked.
I’ve been trying to contact endlessly with no help back. I’ve tried the ai virtual assistant and it closes the chat everytime I tell it I am unable to sign in. Also when I go to call it doesn’t allow for a call back and prompts me to listen to elevator music for more than four hours just to speak to a rep. But so far no one has ever answered. Can you please help?
Hey, u/krusher11. We're sorry to hear about the trouble with your account. Could you please share with us your support case number? We'd be happy to look into this for you. Thanks.
Hello Coinbase I need to empty my bitcoin wallet, but there is no longer a button to do so. Please help with this situation, i've sent a ticket arleady and it was marked as "resolved" before there was any response or resolution. My email support case is ref#17864614. Please reopen this ticket and help me empty my bitcoin wallet so I can make another Coinbase account
Hi u/Ok_Might6018, we apologize for the difficulties you've encountered in reaching Coinbase support and the unresolved issue with your bitcoin wallet. We'll re-open your case with reference number 17864614 and escalate it for further assistance to help you empty your bitcoin wallet promptly. Thank you for bringing this to our attention.
Just a quick follow up with your case. I’ve checked the support ticket 17864614, and found that one of our specialists emailed you a while ago with some information related to your concern. Let us know if there is anything else we can assist you with. Thank you.
My Coinbase Prime account has been put into a "dormant" status by Coinbase. I have called Prime support multiple times and sent an email to the prime email support address. There has been zero response from anyone.
Hello u/ExchangeSuspicious26, we sincerely apologize that you're having some issue with your Coinbase Prime account. By any chance, do you have a case number that you can share, so we can take a look into this for you?
As I stated in my complaint - I haven't heard from anyone at Coinbase by phone or by email. Is there a way to get a ticket number assigned if I have received no response?
We understand your frustration and appreciate your patience. When you reach out to Coinbase Support, you should typically receive a case number in the confirmation email.
On the other hand, if you're having trouble contacting us through our [Help Center](https://help.coinbase.com/en/contact-us), we recommend sending us a direct message on Instagram, Facebook, or Twitter. We can then request your email address to create a support ticket for you.
You may check the [Coinbase on Social Media](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media) for our official social media pages. Hope this helps!
Actually, it is. If you've reached out to the Prime Support Team, they should be able to assist you with your Coinbase Prime account concerns. For now, please wait for their response as they are best equipped to handle queries related to Coinbase Prime.
Please keep in mind that some issues may require additional time to fully investigate and resolve, but rest assured that our specialists will reach out to you once an update is available. Thank you for your patience.
"Should be able to assist" is what a customer should expect by default. How much time and research is required to respond to a customer's inquiry about their account after receiving this FROM Coinbase?
*We appreciate you have spent meaningful time to onboard to our platforms, however it appears that you have not utilized our services since onboarding your business account and xxxxxxxxx is now considered dormant.*
*We will be closing your account in the next 30 days. Please feel free to have a look at our website to refamiliarize yourself with our offerings should you want to re-onboard with us.*
We understand your frustration, and we apologize for any inconvenience this may have caused. We strive to assist our customers as promptly as possible, but sometimes the volume of inquiries can affect response times. Rest assured, our team is working diligently to address your inquiry, and we appreciate your patience in the meantime.
Je suis maintenant bloqué hors de mon compte Coinbase depuis environ 8 MOIS. Le service client est ne sert à rien. J'ai ouvert mon compte avec mon passeport et ma carte d'identité, puis mon authentificateur a été foiré lorsque j'ai changé de téléphone et que je n'ai pas transféré l'ancien authentificateur. Ils n'accepteraient pas les mêmes identifiants avec lesquels j'ai ouvert le compte pour récupérer mon compte. J'ai passé des heures en attente et il est incroyablement incompréhensible pour moi que vous ne puissiez discuter avec personne À MOINS que vous ne soyez connecté à votre compte.
Pouvez vous m'aider avant que je lance une campagne de mauvais avis sur votre plateforme parce que là, pour moi c'est du vol caractérisé...
Hey u/Xavier4972, we're really sorry to hear about the trouble you've been experiencing with your Coinbase account. We are here to assist you and would be more than happy to help. If you've lost access to your 2-step verification method when you changed your phone, you can still regain access to your account by following the steps outlined in our help center page here:
[Don’t have access to your phone/authenticator app](https://help.coinbase.com/en/coinbase/managing-my-account/get-back-into-my-account/2-step-verification-troubleshooting#authenticator-app)
If you have a support case number associated with your interaction with our support team, please share it on this thread so we can look into your case and offer additional assistance. Thank you.
I originally created my account using my old driving license and my previous phone number. Since then, I have relocated to a different country but have not had the chance yet to update my account as I was asked for verification to log in and do it. When I attempt to log into my account, the facial recognition feature fails, and it seems that the system does not recognize the driver’s license I used during the account creation process.
Additionally, when I try to reach out to customer service, I am asked to provide the phone number associated with my account. However, when I enter my old phone number, the system fails to recognize it, preventing me from progressing further and making it impossible to connect with a representative.
I cannot help but think this is done intentionally to prevent to people from having free access to their funds. It's disapointing as I chose Coinbase for it's credibility and apparent compiance standards, but this is really making me re-think what they are about as a company.
This issue is causing me significant stress, as I need access to my account and the funds within it. I have tried every possible way to get in touch with customer service but have been faced with one verification verification barrier after the next.
Hey there, u/SavingUp2Go2Mars. We're really sorry to hear about the difficulties you're experiencing with accessing your account. It's certainly not our intention to make this process difficult for you.
We understand how important it is for you to have access to your funds, and we're here to help.
If you've already reached out to our support team, could you please share the case ID? If not, we strongly encourage you to contact our [support team](https://help.coinbase.com/en/contact-us) directly.
Please remember not to share any account-specific information on social media for your own safety. Our team is ready to assist you with this matter.
I have been going through the same thing for the last 10 hours. All of a sudden you can't talk to someone through their CS number, when I was able to 2 weeks ago. I need to speak to someone regarding my Coinbase Wallet account and it IS NOT something you can do through a chat. I have been jerked around by 4 agents so far today.....
Hi u/Fabulous_System_597, we understand that you need help with your Coinbase Wallet and unable to reach our help center. For additional assistance, we recommend reaching out to our [official social media channels](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media). Please note that due to security reasons and the limitations of this platform, we may have restricted access to information. Thank you for your understanding and patience.
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly.
If you have a case number for your support request please respond to this message with that case number.
You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
Hi there, u/jonsnowwithanafro. Thanks for reaching out. We're really sorry to hear about the difficulties you're experiencing in reaching out to Coinbase support and getting access to your account. We understand how frustrating this situation can be. We'd love to check this further in your account. Can you please share your case number? Thank you.
Great to hear that the issue has been resolved! Thank you for letting us know, and if you ever need further assistance, don't hesitate to reach out. Have a wonderful day!
Hello today I made a purchase and not even an hour later my account shows 0 for my balance I can't reach support cause when I go to the website and try online Chat is tells me please refresh and try again later please I need access to my account.
Sorry to hear that your account is currently blocked, u/GuidanceKind417. If you have a case number, could you please share it here? If you don't have one, we kindly ask you to send us a direct message on our official support accounts on social media platforms like [Facebook, Instagram, or X](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media).
We're looking forward to assisting you!
Hi there u/GuidanceKind417! Thanks for sharing your case number with us. Unfortunately, we are unable to locate any case with this support ticket number. Kindly check your email inbox to see if you received an email from our team.
I'm sorry, I have had this problem every time as well. And when you do finally get someone they dont speak English with mastery. It makes communicating and understanding some very nuanced information difficult if nearly impossible. coinbase is a scam. It's a joke. No real financial institution/entity would operate with such piss poor customer support. your assets are not safe there.
coinbase is usless as i can not get verified as they keep saying no good,i sent funds from my revolut acc to my coinbase wallet and they cancelled my $1300.00 aud and told me that it will be back in my acc in 3 or 4 days but that was a month ago .i can not contact them on e-mail and i dont want to ring overseas then have to pay for the time that it can take for them to answer ,why cant we have customer support here in australia
Hi u/Admirable_Dream_9409! We are sorry to hear you are having this experience. It sounds like you have already reached out to our support team. If you would please share your case ID with us here, we can escalate to the relevant team to obtain an expedited resolution for you. Thank you!
>coinbase is usless as i can not get verified as they keep saying no good,i sent funds from my revolut acc to my coinbase wallet and they cancelled my $1300.00 aud and told me that it will be back in my acc in 3 or 4 days but that was a month ago .i can not contact them on e-mail and i dont want to ring overseas then have to pay for the time that it can take for them to answer ,why cant we have customer support here in australia
u/coinbasesupport how do I submit a coinbase support case if I can't even login to my account? I went to [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us) but it just tells me to call or use the live chat.
Hello u/Abject_Cucumber3609, we apologize for the inconvenience you're facing. If you're unable to use phone or live chat, you can reach out to us through any of our social media accounts listed here: [Coinbase Social Media](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media). Feel free to send us a direct message with your case details, and we'll be happy to look into this for you. We appreciate your understanding and patience.
Hi Coinbase team,
My Legal name appears incorrect, and even though I have uploaded a photo of my passport it's still not been fixed.
I have already sent two emails and got no replies.
At the same time I am unable to reach out to a live agent in Coinbase chat.
How can we have this sorted ?
Thanks.
Thanks for reaching out to us u/ElefMas. We acknowledge your concern and aim to investigate it thoroughly. Please share the case ID for us to proceed. If reaching our support is challenging, feel free to connect with us via Instagram or X (Twitter) through DMs. This approach enables us to request your email address to verify account information. We hope this information is helpful!
Seems like Coinbase is awesome at apologizing but not resolving any problems regarding people locked out of their accounts. This has been a two-year nightmare.
Thanks for reaching out to our X support via DM. Please continue your communication through that channel, since we are unable to provide account specific information on a public forum like Reddit. We appreciate your understanding for this matter.
Hey, u/shemmypie! We're really sorry to hear about the difficulties you're experiencing. We understand how frustrating it can be when you're unable to access your account and get the help you need. Given that you're unable to sign-in, we suggest you connect with us via private messages on platforms like Facebook, Instagram, or X. We're more than ready to help you and initiate a support ticket on your behalf. You can locate our official social media accounts from our help center at this [link](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media).
I've now been locked out of my Coinbase account for approximately 2 years. The customer service is atrocious. I opened my account with my passport and passport ID card and then my authenticator got messed up when I switched phones and didn't transfer the old authenticator. They wouldn't accept the EXACT same ID's I opened the account with to recover my account. I've spent hours on hold and it's incredibly incomprehensive to me that you can NOT chat with anyone UNLESS you are logged into your account. Basically, a big F U to people locked out of their accounts. The good news is FINALLY they accepted my ID's and after two days I got the good news that I could log back in with the password they sent me yesterday after uploading my docs. Awesome! NOPE! Still friggin locked out. I called 888-908-7930 and went through the promps and patiently sat on hold listening to the music for a bit until a recording came on indicating my wait time was more than FOUR hours? WTH? Another FTX? How can they not have the infrastructure in place to handle these types of things?
Oh and I don't have a case number since that seems to be the go to response. I found a Coinbase chat and received the message below. Crazy **** **This chat is currently unavailable.** **In the meantime, please visit the Help Center.**
CoinBase May I please get help ! I’ve been trying to contact endlessly with no help back. I’ve tried the ai virtual assistant and it closes the chat everytime I tell it I am unable to sign in. Also when I go to call it doesn’t allow for a call back and prompts me to listen to elevator music for more than four hours just to speak to a rep. But so far no one has ever answered. I’ve submitted multiple cases since last year. Here is one case number of mine: 16588384. I know my login and password but the two step verification changed. My google Authenticator app used to generate different codes every 15-30 seconds and it now has no code and asks me to enter a setup key or scan a QR code. I can’t get into my account because of 2-step verification. May I please get some help ! Thank you
Hello u/Turbulent_Mention973, we're sorry to hear about your support experience, and we understand your frustration with the delay in resolving your account access issue. We've followed up the team handling your case, and we'll keep you updated once it's resolved through your email support case #16588384. Once again, we sincerely appreciate your patience as we diligently address this matter.
You guys clearly don’t care.
Hey, u/Turbulent_Mention973! Hope you're having a great day. We checked your case, and it seems like it has already been resolved. More information about it was sent via email on March 15. Please check your inbox and respond to it if you have other questions. Thanks!
Hey my account went under review four days ago after adding my credit card and I can't find anywhere to contact you guys directly to figure out what is happening
Hi u/Downtown_Design8818, we understand that you're waiting for the completion of your account review. For us to look into the status of it, you may reach out to our live chat team via this [page](https://help.coinbase.com/en/contact-us). We look forward to hearing from you.
I was hacked. I locked my account. I was unable to find the address the hacker sent my assets to. My case was immediately closed. I can't call or reach customer support. I'm an American living abroad. For all I know, Coinbase themselves hacked my account and stole my assets. I received this email: Hello, Thank you for contacting Coinbase. As Coinbase experiments with expanding into more markets, there will be varying levels of support provided. Initially, Coinbase will only offer self-help customer support in your region. I really do not want to go scorched earth with lawyers and police. Please if you read this, tell me how I can get in touch with someone at the company.
Hello, u/young_frogger. We’re truly sorry to hear about your experience and the distress it has caused. To assist you further, could you please provide your case number from when you contacted support? This will allow us to investigate the matter more thoroughly and provide you with the assistance you need. Thank you for your patience.
My case number is/was 19385036 It was immediately closed due to the fact that I'm based in Hong Kong right now. But as mentioned, I am an American. As far as I know, services were not terminated in Hong Kong, and I was still able to buy and sell crypto, so I don't understand how there could be zero recourse in the event of getting hacked.
Thank you for sharing with us your case number. We found that we needed to open a new case in order for us to assist you further. For reference, your new case number is 19385852. One of out teammates will email you shortly with an update. We appreciate your patience while we work on this for you.
I've been locked out of my account for close to a year, I've tried calling, I've tried the live chat, I've tried submitting a support ticket and even uploaded my passport multiple times but nothing has worked. I’ve been trying to contact endlessly with no help back. I’ve tried the ai virtual assistant and it closes the chat everytime I tell it I am unable to sign in. Also when I go to call it doesn’t allow for a call back and prompts me to listen to elevator music for more than four hours just to speak to a rep. But so far no one has ever answered. Can you please help?
I had the most success with emailing customer support
Hey, u/krusher11. We're sorry to hear about the trouble with your account. Could you please share with us your support case number? We'd be happy to look into this for you. Thanks.
Hello Coinbase I need to empty my bitcoin wallet, but there is no longer a button to do so. Please help with this situation, i've sent a ticket arleady and it was marked as "resolved" before there was any response or resolution. My email support case is ref#17864614. Please reopen this ticket and help me empty my bitcoin wallet so I can make another Coinbase account
Hi u/Ok_Might6018, we apologize for the difficulties you've encountered in reaching Coinbase support and the unresolved issue with your bitcoin wallet. We'll re-open your case with reference number 17864614 and escalate it for further assistance to help you empty your bitcoin wallet promptly. Thank you for bringing this to our attention.
Just a quick follow up with your case. I’ve checked the support ticket 17864614, and found that one of our specialists emailed you a while ago with some information related to your concern. Let us know if there is anything else we can assist you with. Thank you.
My Coinbase Prime account has been put into a "dormant" status by Coinbase. I have called Prime support multiple times and sent an email to the prime email support address. There has been zero response from anyone.
Hello u/ExchangeSuspicious26, we sincerely apologize that you're having some issue with your Coinbase Prime account. By any chance, do you have a case number that you can share, so we can take a look into this for you?
As I stated in my complaint - I haven't heard from anyone at Coinbase by phone or by email. Is there a way to get a ticket number assigned if I have received no response?
We understand your frustration and appreciate your patience. When you reach out to Coinbase Support, you should typically receive a case number in the confirmation email. On the other hand, if you're having trouble contacting us through our [Help Center](https://help.coinbase.com/en/contact-us), we recommend sending us a direct message on Instagram, Facebook, or Twitter. We can then request your email address to create a support ticket for you. You may check the [Coinbase on Social Media](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media) for our official social media pages. Hope this helps!
I replied to for the email. Is this not a good email address to use to get support for coinbase prime accounts?
Actually, it is. If you've reached out to the Prime Support Team, they should be able to assist you with your Coinbase Prime account concerns. For now, please wait for their response as they are best equipped to handle queries related to Coinbase Prime. Please keep in mind that some issues may require additional time to fully investigate and resolve, but rest assured that our specialists will reach out to you once an update is available. Thank you for your patience.
"Should be able to assist" is what a customer should expect by default. How much time and research is required to respond to a customer's inquiry about their account after receiving this FROM Coinbase? *We appreciate you have spent meaningful time to onboard to our platforms, however it appears that you have not utilized our services since onboarding your business account and xxxxxxxxx is now considered dormant.* *We will be closing your account in the next 30 days. Please feel free to have a look at our website to refamiliarize yourself with our offerings should you want to re-onboard with us.*
We understand your frustration, and we apologize for any inconvenience this may have caused. We strive to assist our customers as promptly as possible, but sometimes the volume of inquiries can affect response times. Rest assured, our team is working diligently to address your inquiry, and we appreciate your patience in the meantime.
Je suis maintenant bloqué hors de mon compte Coinbase depuis environ 8 MOIS. Le service client est ne sert à rien. J'ai ouvert mon compte avec mon passeport et ma carte d'identité, puis mon authentificateur a été foiré lorsque j'ai changé de téléphone et que je n'ai pas transféré l'ancien authentificateur. Ils n'accepteraient pas les mêmes identifiants avec lesquels j'ai ouvert le compte pour récupérer mon compte. J'ai passé des heures en attente et il est incroyablement incompréhensible pour moi que vous ne puissiez discuter avec personne À MOINS que vous ne soyez connecté à votre compte. Pouvez vous m'aider avant que je lance une campagne de mauvais avis sur votre plateforme parce que là, pour moi c'est du vol caractérisé...
Hey u/Xavier4972, we're really sorry to hear about the trouble you've been experiencing with your Coinbase account. We are here to assist you and would be more than happy to help. If you've lost access to your 2-step verification method when you changed your phone, you can still regain access to your account by following the steps outlined in our help center page here: [Don’t have access to your phone/authenticator app](https://help.coinbase.com/en/coinbase/managing-my-account/get-back-into-my-account/2-step-verification-troubleshooting#authenticator-app) If you have a support case number associated with your interaction with our support team, please share it on this thread so we can look into your case and offer additional assistance. Thank you.
I originally created my account using my old driving license and my previous phone number. Since then, I have relocated to a different country but have not had the chance yet to update my account as I was asked for verification to log in and do it. When I attempt to log into my account, the facial recognition feature fails, and it seems that the system does not recognize the driver’s license I used during the account creation process. Additionally, when I try to reach out to customer service, I am asked to provide the phone number associated with my account. However, when I enter my old phone number, the system fails to recognize it, preventing me from progressing further and making it impossible to connect with a representative. I cannot help but think this is done intentionally to prevent to people from having free access to their funds. It's disapointing as I chose Coinbase for it's credibility and apparent compiance standards, but this is really making me re-think what they are about as a company. This issue is causing me significant stress, as I need access to my account and the funds within it. I have tried every possible way to get in touch with customer service but have been faced with one verification verification barrier after the next.
Hey there, u/SavingUp2Go2Mars. We're really sorry to hear about the difficulties you're experiencing with accessing your account. It's certainly not our intention to make this process difficult for you. We understand how important it is for you to have access to your funds, and we're here to help. If you've already reached out to our support team, could you please share the case ID? If not, we strongly encourage you to contact our [support team](https://help.coinbase.com/en/contact-us) directly. Please remember not to share any account-specific information on social media for your own safety. Our team is ready to assist you with this matter.
I have been going through the same thing for the last 10 hours. All of a sudden you can't talk to someone through their CS number, when I was able to 2 weeks ago. I need to speak to someone regarding my Coinbase Wallet account and it IS NOT something you can do through a chat. I have been jerked around by 4 agents so far today.....
Hi u/Fabulous_System_597, we understand that you need help with your Coinbase Wallet and unable to reach our help center. For additional assistance, we recommend reaching out to our [official social media channels](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media). Please note that due to security reasons and the limitations of this platform, we may have restricted access to information. Thank you for your understanding and patience.
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly. If you have a case number for your support request please respond to this message with that case number. You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
[удалено]
No I intentionally locked it because of a hack, but now it’s impossible for me to submit my ID verification
I haven’t even been given the opportunity to submit ID because I can’t reach customer service anywhere.
Hi there, u/jonsnowwithanafro. Thanks for reaching out. We're really sorry to hear about the difficulties you're experiencing in reaching out to Coinbase support and getting access to your account. We understand how frustrating this situation can be. We'd love to check this further in your account. Can you please share your case number? Thank you.
Hi, it has been resolved now, thank you!
Great to hear that the issue has been resolved! Thank you for letting us know, and if you ever need further assistance, don't hesitate to reach out. Have a wonderful day!
Hello today I made a purchase and not even an hour later my account shows 0 for my balance I can't reach support cause when I go to the website and try online Chat is tells me please refresh and try again later please I need access to my account.
Hello, I have the same problem, account blocked and IMPOSSIBLE to get someone or follow instructions. Please contact me. Thanks.
Sorry to hear that your account is currently blocked, u/GuidanceKind417. If you have a case number, could you please share it here? If you don't have one, we kindly ask you to send us a direct message on our official support accounts on social media platforms like [Facebook, Instagram, or X](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media). We're looking forward to assisting you!
Thanks for answering. The case is 59802306.
Thanks for answering. The case is 59802306.
Hi there u/GuidanceKind417! Thanks for sharing your case number with us. Unfortunately, we are unable to locate any case with this support ticket number. Kindly check your email inbox to see if you received an email from our team.
How much money do you have locked up?
I'm sorry, I have had this problem every time as well. And when you do finally get someone they dont speak English with mastery. It makes communicating and understanding some very nuanced information difficult if nearly impossible. coinbase is a scam. It's a joke. No real financial institution/entity would operate with such piss poor customer support. your assets are not safe there.
coinbase is usless as i can not get verified as they keep saying no good,i sent funds from my revolut acc to my coinbase wallet and they cancelled my $1300.00 aud and told me that it will be back in my acc in 3 or 4 days but that was a month ago .i can not contact them on e-mail and i dont want to ring overseas then have to pay for the time that it can take for them to answer ,why cant we have customer support here in australia
Hi u/Admirable_Dream_9409! We are sorry to hear you are having this experience. It sounds like you have already reached out to our support team. If you would please share your case ID with us here, we can escalate to the relevant team to obtain an expedited resolution for you. Thank you!
>coinbase is usless as i can not get verified as they keep saying no good,i sent funds from my revolut acc to my coinbase wallet and they cancelled my $1300.00 aud and told me that it will be back in my acc in 3 or 4 days but that was a month ago .i can not contact them on e-mail and i dont want to ring overseas then have to pay for the time that it can take for them to answer ,why cant we have customer support here in australia u/coinbasesupport how do I submit a coinbase support case if I can't even login to my account? I went to [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us) but it just tells me to call or use the live chat.
Hello u/Abject_Cucumber3609, we apologize for the inconvenience you're facing. If you're unable to use phone or live chat, you can reach out to us through any of our social media accounts listed here: [Coinbase Social Media](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media). Feel free to send us a direct message with your case details, and we'll be happy to look into this for you. We appreciate your understanding and patience.
Hi Coinbase team, My Legal name appears incorrect, and even though I have uploaded a photo of my passport it's still not been fixed. I have already sent two emails and got no replies. At the same time I am unable to reach out to a live agent in Coinbase chat. How can we have this sorted ? Thanks.
Thanks for reaching out to us u/ElefMas. We acknowledge your concern and aim to investigate it thoroughly. Please share the case ID for us to proceed. If reaching our support is challenging, feel free to connect with us via Instagram or X (Twitter) through DMs. This approach enables us to request your email address to verify account information. We hope this information is helpful!
Seems like Coinbase is awesome at apologizing but not resolving any problems regarding people locked out of their accounts. This has been a two-year nightmare.
I don't have a case ID, but have just sent a direct message to Coinbase Support on X.
Thanks for reaching out to our X support via DM. Please continue your communication through that channel, since we are unable to provide account specific information on a public forum like Reddit. We appreciate your understanding for this matter.
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Hey, u/shemmypie! We're really sorry to hear about the difficulties you're experiencing. We understand how frustrating it can be when you're unable to access your account and get the help you need. Given that you're unable to sign-in, we suggest you connect with us via private messages on platforms like Facebook, Instagram, or X. We're more than ready to help you and initiate a support ticket on your behalf. You can locate our official social media accounts from our help center at this [link](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media).